Senior technical support engineer Interview Questions | Glassdoor.co.uk

Senior technical support engineer Interview Questions

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- I was sent "homework" :How I would proceed if a case was escalated to me in my first week with error message "internal server error" (it was a specific, but a catch all message). The message could not be found in the error logs by 1 level support.

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There was not enough information (and the case would not have been escalated like that in real life) however I thought that this was a question asking for general troubleshooting techniques, so I sent the questions I would ask to isolate the problem... This did not seem the correct answer, but when I asked to see successful solution I was ignored.

Many technical test questions re. operating system commands on Unix, Linux, Win - no cheat sheet. Tech interview with 2 other team members on case problem management.

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It's is about for all IT Servies and infra support

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what is .OST and .PST file?

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Why do you want to work for CC? and what do you think a day at work would be like here at CC?