Senior technical support engineer Interview Questions


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Senior Technical Support Engineer was asked...25 September 2012

Why are manhole covers round

3 Answers

They're round because, given that they have bevelled edges, that shape makes it impossible to drop the cover down the hole. Less

There is no right or wrong answer here. The hiring manager is trying to understand the thought process you go through to answer a question. Less

They are round because the shaft that you descend into, after removing the manhole cover, is round. Less

Crossover for Work

They asked a lot of questions about patterns and math questions. You are not allowed to use a calculator and only have a few seconds for each question if you want to attempt to pass all 50.

3 Answers

Answered as quickly as I could but was unable to complete all 50 questions.

If you need help passing the CCAT (hardest part of the process in my opinon) I passed it by studying ruthlessly. I found this site that has the same CCAT as crossovers and just took that a bunch of times. crossoverccat[DOT]com I recommend this for anyone that has the proctored CCAT coming up. The salary is $15 / hr which is really good in my country. 40 hours a week min/max. Less

I used the same site as the guy above me crossoverccat it helped immensly, im pretty sure its considered cheating but whatever the questions dont have any real life work impact anyway Less


Why do you think, after being a customer support manager, you can go back to being a customer support engineer and not be both bored and annoyed?

1 Answers

I answered that I was pretty tired of being a manager where I had to answer to my manager, plus answer to my team as their manager. Less


Common javascript question: Difference between === and == when evaluating conditional statements.

2 Answers

There's quite an extended back and forth in actual interviews for questions like this, so nothing quite like real practice. The Prepfully ServiceNow Senior Technical Support Engineer experts have actually worked in this role, so they're able to do an honest-to-God accurate mock, which really puts you through the paces. Less

== checks for value while === checks for variable type and value


What was your most difficult customer situation?

1 Answers

They want to know how you can handle tough situations and understand your soft skills Less


Be ready for a lot of behavioral learning questions. Long interview process with a lot of rounds. Interviews tend to be more conversational. Be ready to ask a lot of questions

2 Answers

Be ready for a lot of behavioral learning questions. Long interview process with a lot of rounds. Interviews tend to be more conversational. Be ready to ask a lot of questions Less

I tried rooftop slushie mentioned above and it was pretty helpful. I recommend it. Less


Why do you use LInux and what flavors have you used and what did you learn from each flavor?

1 Answers

I use Linux because it comes with all the tools I need to do my job faster and more accurately. I have always supported either Unix or Linux servers, and if the tool I need didn't come pre-installed, I can get it from a repository and get to work. Less


Where do you see yourself in the next 5 years?

1 Answers

In a senior position with more technical responsibilities.


Could you provide examples of projects you worked on?

1 Answers

I brought several examples of documentation on the projects I worked on.


Speak about your experiences

1 Answers

Through questions like this, interviewers are mostly trying to test your skillset (and its relevance to the role) as robustly as possible, so be prepared for multiple offshoots and followups. It could be a useful exercise to do mocks with friends or colleagues in VMware to get a real sense of what the interview is actually like. Alternatively Prepfully has a ton of VMware Senior Technical Support Engineer experts who provide mock interviews for a pretty reasonable amount. Less

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