User ops

Strategy & Operation Project Intern (TikTok LIVE) - 2026 Start (BS/MS)

Location
:

London

Employment Type
:

Intern

Job Code
:

A27239

Responsibilities

About The Team:
The LIVE Operations team is dedicated to optimizing all aspects of TikTok LIVE. From content strategy, monetization, gifting, features, and data analysis to creator education, campaigns, and supporting agencies, we ensure a fun and safe space for all our LIVE users. Our mission is to drive growth, improve operational efficiency, and foster positive experiences for creators and agencies alike.

We're looking for an Operations Intern to provide support, working closely with the TikTok GBEN LIVE team based in London. In this role, you will assist both Creator Community Managers and Agency Managers by supporting creators and agencies, ensuring smooth operations, and enhancing customer experience.

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.

Onboarding Date, Project Duration & Application Deadline:
Applications will be reviewed on a rolling basis - we encourage you to apply early.
Successful candidates must be able to commit to at least 3 months long internship period.

Responsibilities

• Daily Operations: Assist in resolving various issues encountered by creators during the LIVE process, by addressing day-to-day challenges, including operational hurdles, trust & safety concerns etc
• Training and Education: Assist in developing and localizing educational materials for creators ensuring they are well-versed in operational guidelines, trust & safety policies, and platform features.
• Campaign Operations: Support in planning, localizing and executing campaigns to help enable seamless campaign operations and summarizing campaign results for future improvements
• Operational Processes: Collect and analyze operational challenges faced by Creator Managers in their daily workflows and organize this feedback to identify opportunities for improvement to increase operational efficiency
• Project Support: Be able to support the execution of a broad range of projects, from in person events to online initiatives.
• Community Management: To support designing communication strategies and effective ways to engage a broad LIVE creator community. This will include having direct contact either in a scaled approach or 1:1 interaction with LIVE creator

Qualifications

Minimum Qualifications:

• Currently pursuing or recently completing a Bachelor's or Master's degree in Business, Marketing, Data Analytics, Economics, or a related field.
• Internship availability for at least 4 months (6 months is preferred), starting in January OR June
• Basic data analysis skills with proficiency in various data analysis tools
• Strong communication, collaboration, and time management skills
• A strong interest in social content products and a keen observation of media trends
• Proactive, hands-on mentality and the ability to adapt quickly to new challenges
• Team-player mentality with excellent interpersonal skills

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

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Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

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We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

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Diversity & Inclusion

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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.