Job Title: Senior Dynamics 365 CRM Developer

Position Type: Full time, permanent

Location: Bridgend

Why Tokio Marine HCC?

Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.

Job Purpose
This role demands deep expertise in Microsoft Dynamics 365, Azure Cloud, and Microsoft Power Platform, paired with strong skills in web technologies, API development, and systems design. You will lead the customization and optimization of our Dynamics 365 CRM, mentor team members, and collaborate with technical leadership to shape architectural rollouts, all while ensuring security, scalability, and performance across our interactive web platforms.

Key Responsibilities
Relying on extensive experience and judgment, this role offers substantial latitude for decision-making with minimal oversight, including:

Microsoft Dynamics 365 CRM Development

• Customize and optimize Microsoft Dynamics 365 CRM to align with business requirements.

• Integrate client APIs into Dynamics 365 using Azure Cloud services and Microsoft Power Platform tools (Power Apps, Power Automate).

• Design and develop plugins, workflows, and custom entities to enhance CRM functionality.

• Build and maintain web applications tied to Dynamics 365 using C#, ASP.NET (Core and MVC), JavaScript, HTML, and CSS.

• Write efficient SQL queries for reporting and data management within Dynamics 365 and relational databases (e.g., SQL Server).

Mentorship

• Mentor developers in daily tasks, promoting best practices and quality software design.

• Assist with enhancing development standards, peer review other developers' code, and provide coaching as needed.

Cloud & Systems Architecture

• Leverage Azure Cloud services (Azure Functions, Azure SQL) to support Dynamics 365 deployments.

• Collaborate with the CIO and technical teams to plan architecture rollouts and process improvements.

• Ensure the availability, security, and scalability of CRM and web applications hosted in the cloud.

• Troubleshoot infrastructure issues and optimize resources for cost efficiency and performance.

Web Development & Integration

• Enhance front-end features for contest websites and portals using JavaScript, HTML, and CSS.

• Develop RESTful APIs and manage data exports between Dynamics 365 and third-party platforms.

• Work with cross-functional teams to integrate CRM with external systems and On Call International’s interactive products.

Performance Objectives
First 30 Days:

• Familiarize yourself with the business' operations, IT systems, and Dynamics 365 CRM environment.

• Gain a deep understanding of existing web applications and their integration points.

• Meet with senior developers and team members to align on goals and projects.

First 90 Days:

• Begin customizing Dynamics 365 CRM and managing Azure-based infrastructure.

• Implement new CRM features and optimize performance for the business' web platforms.

• Mentor team members on development tasks and contribute to architecture planning.

• Integrate Dynamics 365 with client platforms and optimize queries for analytics and updates.

Required Skills and Experience

• Extensive experience developing and customizing Microsoft Dynamics 365 CRM solutions:

  • Customer Service Module

  • Sales Module

  • Field Service Module

  • Marketing/Commerce Module

• Previous experience working with Azure Cloud technologies and Microsoft Power Platform.

• Previous experience building websites, web APIs, and working in Agile/Scrum environments.

• Strong expertise in C#, ASP.NET, JavaScript, HTML, CSS, and SQL Server.

• Proficiency with relational (SQL Server) and NoSQL databases, including query optimization.

• Advanced knowledge of Git and DevOps tools (e.g., Docker, Jenkins).

• Bachelor’s degree in a related field or equivalent education/experience.

Preferred Qualifications

• Microsoft Dynamics 365 certification (e.g., MB-200, MB-400).

• Microsoft PowerApps Platform certifications

• Azure experience or Azure Certification (Solutions Architect or Developer).

What We Offer

The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals.

The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit www.tmhcc.com for more information about our companies.

#LI-HJ1