Please note this role requires you to pass Security Check clearance. For further information, please see 'Selection process details'.
The Desktop Engineering teams are responsible for delivering, supporting, and evolving the Departments modern endpoint services at scale, supporting over 100,000 Windows 11 devices.
Operating across Live Running and Cloud-First engineering functions, the teams provide end-to-end ownership of desktop services, including operating system and application deployment, configuration, security, and day-to-day operational support.
Working within a cloud-native environment, the teams leverage technologies such as Microsoft Intune, Microsoft Endpoint Management, and Microsoft Defender for Endpoint, alongside supporting platforms including Ivanti UWM, BitLocker, Citrix, VPN integrations, and Zscaler.
They are accountable for both maintaining live services and driving continuous improvement through roadmap delivery, evergreen strategies, and the adoption of new and emerging capabilities.
This is a fast-paced and evolving area, with a multi-year roadmap focused on enhancing user experience, strengthening security, and delivering business value.
As service owners, the teams are responsible for architecture, design, feature onboarding, and operational change, ensuring the endpoint service continues to meet both strategic and day-to-day needs.
We are looking for Infrastructure Engineers to join us, taking ownership of key End-User Computing (EUC) services, contributing to service innovation, and helping shape the future of desktop engineering within the organisation.
There are excellent learning and development opportunities available, aligned to support your career growth.
We are seeking Infrastructure Engineers to join our Desktop Engineering team, supporting both live service operations and the design, delivery, and continuous improvement of a modern, secure, and resilient desktop environment.
The role spans two key areas: the deployment of changes across the estate and the support of complex 3rd line incidents. You will be responsible for delivering documented work packages (including policies, applications, and bespoke solutions) into Model Office and Production environments, while also acting as a technical escalation point for high-priority desktop issues requiring collaboration across Digital teams.
Working within a cloud-native, modern management environment, you will contribute to the deployment, configuration, and optimisation of endpoint services using technologies such as Microsoft Intune, Autopilot, Microsoft Configuration Manager, Defender for Endpoint, Entra ID, and Windows 10/11. You will also support integration across the wider desktop estate, including platforms such as Zscaler, Citrix, and related tooling. Key responsibilities include:
You will also work with supporting technologies such as Windows Server, BitLocker, DHCP, GPO/configuration policies, software distribution (SCCM/Intune), SQL Server, monitoring tools, and scripting/reporting solutions (e.g., KQL, Power BI, Power Platform).
This is a fast-paced role in a continuously evolving environment, focused on delivering a modern, reliable, and secure end-user experience through evergreen practices and industry best standards.
You may be offered the opportunity to participate in out-of-hours on-call incident support on a rota basis. This is entirely optional, and full training will be provided.
When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below:
If you would like to learn more about the role, please contact Richard.Hanley@dwp.gov.uk.
We also have a broad benefits package built around your work-life balance which includes:
Hybrid Working
This role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work.
If a hybrid working arrangement is suitable for the role and for you, you will normally be required to spend a minimum of 60% of your contracted working hours from your DWP office.
If you have a disability, caring responsibilities, or other circumstances that may affect your ability to meet the minimum office attendance requirement, please discuss this with us using the contact details in this advert.
Salary Information
Pay for this role is from £44,447 to £52,442.
The maximum salary for the grade is £46,547, however a Digital Allowance of up to £5,895 per annum is available for exceptional candidates. Digital Allowance is non-salary, and non-pensionable, and is classed as a temporary allowance. It is reviewed annually where it could be retained, amended, or removed.
Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.
Existing Civil Servants who secure a new role on lateral transfer will maintain their current substantive salary.
See selection process for further details Civil Servants who gain promotion will move to the bottom of the grade pay scale or receive a 10% increase applied to their current substantive salary, whichever is greater.
Any temporary allowances that you are currently in receipt of will not form part of the calculation to determine your pay. Any allowances that are in payment will cease when you move into your new role.
Stage 1: Application
Your application will consist of three parts:
1. A Personal Details application form.
2. Employment history - this should contain your work experience and any skills, qualifications and accomplishments relevant to the jobs you have completed based on the essential criteria.
3. Personal statement - up to 750 words. This statement should be used to provide examples of how you meet the essential criteria listed in the Person specification.
Further details around what this will entail are listed on the application form.
Ensure that all examples provided in your statement are taken directly from your own experience and that you describe the examples in your own words. If you choose to use gen-AI to support your statement, you must follow the guidelines outlined in the Artificial intelligence and recruitment guide.
The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria. You will be provided with one combined overall assessment score for both your CV and Personal Statement.
For Hints and Tips on completing your application visit Applying for jobs at DWP Digital.
Important Information
Stage 2: Interview
If youre successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the experiences listed in the essential criteria.
Interviews will take place from early August 2026. Interview dates to be confirmed.
Further Information
If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards.
Find out more about Working for DWP
A reserve list may be held for a period of 6 months from which further appointments can be made.
All successful candidates and those placed on reserve will be posted in merit list order by location.
For these vacancies, we strongly recommend that applicants consult with an immigration specialist or qualified advisor to assess their eligibility for Visa Sponsorship before deciding to apply. Please note that while we consider sponsorship requests in accordance with current DWP guidance and Home Office policy, sponsorship cannot be guaranteed.
Security Clearance Requirement
You must meet the security requirements before you can be appointed. The level of security needed is security check.
You must have resided continuously in the UK for at least 3 of the last 5 years, 2 of which must have been the immediately preceding years from the point of applying for this job.
For further information on National Security Vetting please visit the Demystifying Vetting website.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.
Reasonable Adjustment
At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.
We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.
If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via DigitalRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional.
For further information on reasonable adjustments, terms and conditions and how we recruit visit the How we recruit page.
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