Department for Work And Pensions Reviews | Glassdoor.co.uk

Department for Work And Pensions Reviews

Updated 19 June 2018
247 reviews

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3.3
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Department for Work And Pensions Permanent Secretary Peter Schofield
Peter Schofield
10 Ratings

247 Employee Reviews

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Pros
  • "Flexi time (when it can be used properly)" (in 42 reviews)

  • "flexible working, 25 days leave" (in 27 reviews)

Cons
  • "Senior management somewhat unaware of actual experience of employees" (in 18 reviews)

  • "DWP is the lowest paid Civil Service dept" (in 10 reviews)

More Pros and Cons

  1. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Work Coach
    Current Employee - Work Coach

    I have been working at Department for Work And Pensions full-time (More than 10 years)

    Pros

    Flexi, annual leave and fantastic team work

    Cons

    Some managers are not very good at motivating staff

    Advice to Management

    Senior leaders need to be more visible to lower grades


  2. "Challenging Fast Paced Enviroment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Case Manager in Basildon, South East England, England
    Current Employee - Case Manager in Basildon, South East England, England

    I have been working at Department for Work And Pensions full-time (More than a year)

    Pros

    I love the constant human interaction and being able to help and support people each day.

    Cons

    Lack of progression, Minimal opportunities and when something comes up its normally only temporary and often given out to people closest to the people at the top and not those right for the roles can be very frustrating.

  3. Helpful (1)

    "Best employer I have had"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Department for Work And Pensions full-time (More than a year)

    Pros

    Lots of development and promotion opportunities. I have gone from AO to HEO in a little over 2 years
    The flexi policy makes having a positive work/life balance really easy. I can start earlier and finish earlier if I wish.
    The executive team are genuine and authentic, and I trust them
    Pension is amazing
    Salary is pretty good

    Cons

    Middle management are a toxic barrier to the effectiveness of staff engagement
    Many of the staff are never happy, and are continually looking for an excuse to complain or play the victim

    Advice to Management

    Be tougher on the layabout, lazy, demanding and high maintenance staff


  4. "Ao"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Salary is reasonable and good place to start to get back into work

    Cons

    Repeating Same job every day


  5. Helpful (1)

    "They don't care much about the staff but the cons outweigh benefit"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Officer in Liverpool, England
    Current Employee - Administrative Officer in Liverpool, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Department for Work And Pensions full-time (More than a year)

    Pros

    Good pay compared to similar work. Overtime available paid at a very good rate. Flexi is really good. Union is good. Work is challanging but can be rewarding. Pension is good

    Cons

    Care more about stats than people (but they do have a good union for you). They don't communicate change very well and constantly change everything before you know it. Can change your job roles to soemthing unfavourable like going on telephony.

    Advice to Management

    Need to care more about staff and communicate change better or take feedback from staff before making change.


  6. "Senior Change and Learning Delivery Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Change and Learning Delivery Leader in Glasgow, Scotland
    Current Employee - Senior Change and Learning Delivery Leader in Glasgow, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Department for Work And Pensions full-time (More than 10 years)

    Pros

    It's a great place to work, lot's of development and progression opportunities, varied and interesting range of job roles, good track record of business delivery to the public and strong management focus on staff wellbeing. Good work life balance with family friendly policies

    Cons

    There's often a political dimension to working in the civil service but one where DWP has continually risen to the challenge

    Advice to Management

    I would encourage our leadership team to continue with staff engagement policies to keep our people connected and bring them with us


  7. "Not as it was."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant in Blackpool, England
    Former Employee - Administrative Assistant in Blackpool, England
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Department for Work And Pensions full-time (More than 10 years)

    Pros

    Flexi time, Annual leave Union.

    Cons

    Numerous rules and regulations, Management structure Wages.

    Advice to Management

    Listen more to members of staff.

  8. "Administrative Officer DWP Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Officer in Newcastle upon Tyne, England
    Current Employee - Administrative Officer in Newcastle upon Tyne, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Department for Work And Pensions part-time (More than 3 years)

    Pros

    Flexible Working
    Potential chance to move around into different roles.
    A lot of time off, including extra special leave for various circumstances such as study.
    With all the cons that come with it, it’s still a very family friendly place to work.

    Cons

    My experience, bit of a two faced culture. Some very petty members of staff.
    Discrimination in a variety of scenarios. From the outside it looks like a very diverse place to work, in reality it’s not!

    Advice to Management

    Open up more development opportunities and provide quicker response time.
    Break the hierarchical ego.
    Focus


  9. "Good work, but dead-end job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Glasgow, Scotland
    Current Employee - Anonymous Employee in Glasgow, Scotland
    Doesn't Recommend
    Neutral Outlook

    I have been working at Department for Work And Pensions full-time (Less than a year)

    Pros

    Flexi-time, holidays, regular overtime, interacting with different benefit claimants from across the UK, getting an insight of the the welfare system.

    Cons

    Working with simple minded folk, too much focus on office fun and not enough seriousness towards the work, not an ideal job for intellectuals. But was a useful experience.

    Advice to Management

    The office doesn't needs to be a constant party atmosphere.


  10. "Nice chilled place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Financial Analyst in London, England
    Former Employee - Senior Financial Analyst in London, England
    Recommends

    I worked at Department for Work And Pensions (More than a year)

    Pros

    Relaxed understanding culture with nice co workers

    Cons

    Slow pace
    Poor promotion prospects
    People get promoted to other departments and leave

    Advice to Management

    Make promotion fairer and easier


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