Department for Work And Pensions Reviews | Glassdoor.co.uk
Department for Work And Pensions Reviews
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    Department for Work And Pensions Reviews

    Updated 9 Sep 2019

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    Found 363 reviews

    3.5
    StarStarStarStarStar
    Rating TrendsRating Trends
    70%
    Recommend to a Friend
    72%
    Approve of CEO
    Department for Work And Pensions CEO Peter Schofield
    Peter Schofield
    48 Ratings
    Pros

    • "Excellent place to work - Flexi-time, supported by colleagues, really worthwhile and interesting projects to work on with very talented people" (in 58 reviews)

    • "Flexible working arrangements, short commute" (in 39 reviews)

    Cons

    • "Sometimes feels like centre managers can act in a tyrannical manner without any checks or intervention from senior management" (in 21 reviews)

    • "I had to wait 5 weeks for a DWP Surface Pro" (in 19 reviews)

    More Pros and Cons
    1. Featured Review
      Helpful (1)

      "Lovely place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      No Opinion of CEO

      I worked at Department for Work And Pensions full-time

      Pros

      Best people I've worked with, strong focus on work life balance and flexibility, interesting work, helping the public, competitive pay.

      Cons

      Usual cons of a major civil service department

      Department for Work And Pensions2019-01-16
    2. Helpful (1)

      "Flexible, rewarding and caring employer"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Human Resources Manager in Sheffield, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Department for Work And Pensions part-time for more than 3 years

      Pros

      I've worked in the Civil Service for over 20 years and love the flexibility this has given me. I have been able to have a fantastic work/life balance which has led to a rewarding and fulfilling career as well as being able to balance childcare commitments. DWP values its employees and all of my managers have been supportive of flexible working including working from home. I find the organisation to be a caring... employer and this resonates across the business; my colleagues are dedicated, focused and team spirited.

      Show More

      Cons

      Only the usual issues which are generally found in large organisations.

      Department for Work And Pensions2019-06-04
      3. Join the Department for Work And Pensions team
      See Our Latest Jobs
    3. Helpful (1)

      "PIP Claims"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Executive Officer in Cardiff, Wales
      Recommends
      Neutral Outlook
      No Opinion of CEO

      I worked at Department for Work And Pensions full-time for more than a year

      Pros

      Relaxed working environment , good people , fleck time.

      Cons

      Lot of office politics, too much red tape

      Advice to Management

      Start running it like a business.

      Department for Work And Pensions2019-09-04

    4. "Good company"

      StarStarStarStarStar
      Current Employee - Manager 

      I have been working at Department for Work And Pensions full-time for more than 8 years

      Pros

      friendly team to work for

      Cons

      Poor management and lack of career development

      Department for Work And Pensions2019-09-03

    5. "A Good Career"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Administrative Assistant in London, England
      Recommends
      Positive Outlook
      No Opinion of CEO

      I worked at Department for Work And Pensions full-time for more than 5 years

      Pros

      Flexitime. Monday to Friday. Good pension.

      Cons

      Angry clients. Unemployed clients refusing to take jobs for no good reason. Senior managers who don't understand the job.

      Advice to Management

      Stay up to date!

      Department for Work And Pensions2019-08-30

    6. "Great pay and easy work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Case Manager 
      Recommends
      Neutral Outlook
      No Opinion of CEO

      I worked at Department for Work And Pensions full-time for more than a year

      Pros

      as above, and some wonderful people. you are trained to a high standard in order to do the job before you are given your own workload to work through at your own pace without a great deal of micro managing. lots of overtime if you want it and flexible working.

      Cons

      new job roles are dropped on you at short notice and those in charge do not have a clue about rolling out new initiatives and looking after the people.

      Advice to Management

      look after your people and they will look after you.

      Department for Work And Pensions2019-08-27

    7. "Civil Service"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - LO1 

      I worked at Department for Work And Pensions full-time for more than 10 years

      Pros

      Good conditions, friendly staff and flexible working

      Cons

      Poorly paid, overworked and stressful

      Department for Work And Pensions2019-09-09
    8. Helpful (1)

      "Job not a career - poor prospects/dead-end"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - AO Caseworker in Dundee, Scotland
      Doesn't Recommend
      Neutral Outlook
      No Opinion of CEO

      I worked at Department for Work And Pensions full-time for more than 3 years

      Pros

      Flexi, laid back, community vibes amongst fellow AO's

      Cons

      Poor higher management, unorganised, dated practised, contradicting instructions, face-that-fits favouritism

      Advice to Management

      Get a management degree or at least some social skills preferably out-with the civil service for some decent reputation

      Department for Work And Pensions2019-09-04

    9. "Business analyst"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Business Analyst in Newcastle, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Department for Work And Pensions full-time for more than 10 years

      Pros

      Flexible working , good holidays, reasonable pay

      Cons

      Not enough progression, limited opportunities , lack of development

      Advice to Management

      None

      Department for Work And Pensions2019-08-17

    10. "Does the best it can with limited resources"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Case Manager 

      I have been working at Department for Work And Pensions full-time for more than a year

      Pros

      Staff tend to have a “we’re all in it together” attitude, more experienced staff are always happy to help newer staff, good progression, when you actually can help customers it’s pretty rewarding

      Cons

      Not paid nearly enough for what we do, guaranteed to receive abuse from customers, policy that we have to enact is pretty awful, a fair amount of micromanagement

      Department for Work And Pensions2019-08-26
    Found 363 reviews
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