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    Department for Work And Pensions Reviews

    Updated 19 June 2018
    247 reviews

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    Full-timePart-time
    3.3
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Department for Work And Pensions Permanent Secretary Peter Schofield
    Peter Schofield
    10 Ratings

    247 Employee Reviews

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    Pros

    • "Flexi time (when it can be used properly)" (in 42 reviews)

    • "flexible working, 25 days leave" (in 27 reviews)

    Cons

    • "Senior management somewhat unaware of actual experience of employees" (in 18 reviews)

    • "DWP is the lowest paid Civil Service dept" (in 10 reviews)

    More Pros and Cons

    1. "Good place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Work Coach
      Current Employee - Work Coach

      I have been working at Department for Work And Pensions full-time (More than 10 years)

      Pros

      Flexi, annual leave and fantastic team work

      Cons

      Some managers are not very good at motivating staff

      Advice to Management

      Senior leaders need to be more visible to lower grades

    2. "Challenging Fast Paced Enviroment"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Case Manager in Basildon, South East England, England
      Current Employee - Case Manager in Basildon, South East England, England

      I have been working at Department for Work And Pensions full-time (More than a year)

      Pros

      I love the constant human interaction and being able to help and support people each day.

      Cons

      Lack of progression, Minimal opportunities and when something comes up its normally only temporary and often given out to people closest to the people at the top and not those right for the roles can be very frustrating.

      3. Join the Department for Work And Pensions team
      See Our Latest Jobs

    3. Helpful (1)

      "Best employer I have had"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at Department for Work And Pensions full-time (More than a year)

      Pros

      Lots of development and promotion opportunities. I have gone from AO to HEO in a little over 2 years
      The flexi policy makes having a positive work/life balance really easy. I can start earlier and finish earlier if I wish.
      The executive team are genuine and authentic, and I trust them
      Pension is amazing
      Salary is pretty good

      Cons

      Middle management are a toxic barrier to the effectiveness of staff engagement
      Many of the staff are never happy, and are continually looking for an excuse to complain or play the victim

      Advice to Management

      Be tougher on the layabout, lazy, demanding and high maintenance staff

    4. "Ao"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      Pros

      Salary is reasonable and good place to start to get back into work

      Cons

      Repeating Same job every day

    5. Helpful (1)

      "They don't care much about the staff but the cons outweigh benefit"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Administrative Officer in Liverpool, England
      Current Employee - Administrative Officer in Liverpool, England
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Department for Work And Pensions full-time (More than a year)

      Pros

      Good pay compared to similar work. Overtime available paid at a very good rate. Flexi is really good. Union is good. Work is challanging but can be rewarding. Pension is good

      Cons

      Care more about stats than people (but they do have a good union for you). They don't communicate change very well and constantly change everything before you know it. Can change your job roles to soemthing unfavourable like going on telephony.

      Advice to Management

      Need to care more about staff and communicate change better or take feedback from staff before making change.

    6. "Senior Change and Learning Delivery Leader"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Senior Change and Learning Delivery Leader in Glasgow, Scotland
      Current Employee - Senior Change and Learning Delivery Leader in Glasgow, Scotland
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Department for Work And Pensions full-time (More than 10 years)

      Pros

      It's a great place to work, lot's of development and progression opportunities, varied and interesting range of job roles, good track record of business delivery to the public and strong management focus on staff wellbeing. Good work life balance with family friendly policies

      Cons

      There's often a political dimension to working in the civil service but one where DWP has continually risen to the challenge

      Advice to Management

      I would encourage our leadership team to continue with staff engagement policies to keep our people connected and bring them with us

    7. "Not as it was."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Administrative Assistant in Blackpool, England
      Former Employee - Administrative Assistant in Blackpool, England
      Doesn't Recommend
      Positive Outlook
      Disapproves of CEO

      I worked at Department for Work And Pensions full-time (More than 10 years)

      Pros

      Flexi time, Annual leave Union.

      Cons

      Numerous rules and regulations, Management structure Wages.

      Advice to Management

      Listen more to members of staff.

    8. "Administrative Officer DWP Review"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Administrative Officer in Newcastle upon Tyne, England
      Current Employee - Administrative Officer in Newcastle upon Tyne, England
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at Department for Work And Pensions part-time (More than 3 years)

      Pros

      Flexible Working
      Potential chance to move around into different roles.
      A lot of time off, including extra special leave for various circumstances such as study.
      With all the cons that come with it, it’s still a very family friendly place to work.

      Cons

      My experience, bit of a two faced culture. Some very petty members of staff.
      Discrimination in a variety of scenarios. From the outside it looks like a very diverse place to work, in reality it’s not!

      Advice to Management

      Open up more development opportunities and provide quicker response time.
      Break the hierarchical ego.
      Focus

    9. "Good work, but dead-end job"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Glasgow, Scotland
      Current Employee - Anonymous Employee in Glasgow, Scotland
      Doesn't Recommend
      Neutral Outlook

      I have been working at Department for Work And Pensions full-time (Less than a year)

      Pros

      Flexi-time, holidays, regular overtime, interacting with different benefit claimants from across the UK, getting an insight of the the welfare system.

      Cons

      Working with simple minded folk, too much focus on office fun and not enough seriousness towards the work, not an ideal job for intellectuals. But was a useful experience.

      Advice to Management

      The office doesn't needs to be a constant party atmosphere.

    10. "Nice chilled place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Senior Financial Analyst in London, England
      Former Employee - Senior Financial Analyst in London, England
      Recommends

      I worked at Department for Work And Pensions (More than a year)

      Pros

      Relaxed understanding culture with nice co workers

      Cons

      Slow pace
      Poor promotion prospects
      People get promoted to other departments and leave

      Advice to Management

      Make promotion fairer and easier

    Showing 247 of 273 reviews
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