Department for Work And Pensions Reviews | Glassdoor.co.uk

Department for Work And Pensions Reviews

Updated 31 July 2018
260 reviews

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3.2
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Department for Work And Pensions Permanent Secretary Peter Schofield
Peter Schofield
13 Ratings

260 Employee Reviews

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Pros
  • "Flexi time (when it can be used properly)" (in 42 reviews)

  • "flexible working, 25 days leave" (in 27 reviews)

Cons
  • "Senior management somewhat unaware of actual experience of employees" (in 18 reviews)

  • "DWP is the lowest paid Civil Service dept" (in 10 reviews)

More Pros and Cons

  1. Featured Review

    "Challenging Fast Paced Enviroment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Case Manager in Basildon, South East England, England
    Current Employee - Case Manager in Basildon, South East England, England

    I have been working at Department for Work And Pensions full-time (More than a year)

    Pros

    I love the constant human interaction and being able to help and support people each day.

    Cons

    Lack of progression, Minimal opportunities and when something comes up its normally only temporary and often given out to people closest to the people at the top and not those right for the roles can be very frustrating.


  2. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Department for Work And Pensions part-time

    Pros

    people culture
    flexi
    good skills gained
    good training
    good work life balance

    Cons

    pay not high enough
    policy can drag simple things out

    Advice to Management

    invest in your people more

  3. "Work Coach"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Department for Work And Pensions full-time

    Pros

    Helping claimants return to work, find better work, and a career change

    Cons

    Appointment times can be too short


  4. "DWP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - HEO in Swansea, Wales
    Current Employee - HEO in Swansea, Wales
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Department for Work And Pensions full-time (More than 10 years)

    Pros

    Challenging, opportunities for progression, variety of roles.

    Cons

    Recruitment process can be long winded


  5. "Secure but unpleasant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Department for Work And Pensions part-time (More than 10 years)

    Pros

    Reasonably secure & well paid. Good work/life balance policies. Able to progress if you fit the hoops you have to jump through

    Cons

    Hideous public image as we implement the policies of the current Tory Government. A minority of customers have no social skills or self-awareness whatsoever


  6. "A hard but rewarding job at the coal face ..."

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Department for Work And Pensions full-time

    Pros

    Fab colleagues. Some great customers. Interesting and rewarding too. Very rarely a dull moment.

    Cons

    Mahoosive expectations of ground level staff. Awful systems, poor holidays, negative management that doesn’t lead from the front. What a shame.

    Advice to Management

    Roll your sleeves up. Help out. Don’t send out blanket criticisms when people are hard at it. Be visible and don’t use “resilient” as code for “pull yourself together” please.


  7. "Needs to look at progression"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dwp Work Coach in London, England
    Current Employee - Dwp Work Coach in London, England

    I have been working at Department for Work And Pensions full-time (More than a year)

    Pros

    Vibrant environment and nice poeple to work with very friendly and helpful

    Cons

    Don't feel much development within role

    Advice to Management

    Listen to what the staff want and keep them updated as to changed rather than telling us last minute

  8. "Security Architect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Architect in London, England
    Current Employee - Security Architect in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Department for Work And Pensions full-time (More than 3 years)

    Pros

    Flexi Working hours, independence, excellent colleagues.

    Cons

    Salary not commensurate to industry.


  9. Helpful (4)

    "The hierarchy exists within this place as if it were the ILLUMINATI!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dwp Work Coach in London, England
    Current Employee - Dwp Work Coach in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Department for Work And Pensions full-time (Less than a year)

    Pros

    Staff on ground level do so much to take care of each other and help each other out, so the colleagues you will find are absolutely amazing.

    I wish I could say more than this but I don’t think there is more positives. This is the only reason why I did not put 1 star.

    Cons

    I’ll organised, information provided is always vague but the biggest outcomes are expected from staff such as Work Coaches & EA’s. There seems to be massive gap between what they want everyone to think is going on and what exactly going on... which is nothing. The pressure mounts from up top, but it seems there is a lack of care for the staff working the customer facing roles. They just care about figures so they can keep the media away.

    There is a very vindictive and malice managerial system, as they work very unprofessionally. They will take things personally and can not make decisions professionally. Everyone in higher positions seems to know each other and just have been in there for years, so they seem to just pull someone else into another position even if they can’t do the job. So the staff on ground level are left with useless managers trying to keep power.
    It is very political. Everything is a show, and nothing is done how it is said on the Tin.
    It is uncomfortably visible.
    If for whatever reason they do not like you, they will start gunning for you but by using malicious tactics.
    Very sinister.

    Advice to Management

    Pay more and do more and change your management, otherwise nothing will change for the department, get new fresh collaborative and hands on managers who have no agendas and don’t know each other outside work.

    Close the gap between what you want your staff to do by actually providing the staff with the tools they need to do it.


  10. "Racist"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Department for Work And Pensions full-time

    Pros

    Good wage, mon-fri & easy job

    Cons

    Racist when it comes to making descions on colour of your skin


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