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    Department for Work And Pensions Reviews

    Updated 31 July 2018
    260 reviews

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    Full-timePart-time
    3.2
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Department for Work And Pensions Permanent Secretary Peter Schofield
    Peter Schofield
    13 Ratings

    260 Employee Reviews

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    Pros

    • "Flexi time (when it can be used properly)" (in 42 reviews)

    • "flexible working, 25 days leave" (in 27 reviews)

    Cons

    • "Senior management somewhat unaware of actual experience of employees" (in 18 reviews)

    • "DWP is the lowest paid Civil Service dept" (in 10 reviews)

    More Pros and Cons
    1. Featured Review

      "Challenging Fast Paced Enviroment"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Case Manager in Basildon, South East England, England
      Current Employee - Case Manager in Basildon, South East England, England

      I have been working at Department for Work And Pensions full-time (More than a year)

      Pros

      I love the constant human interaction and being able to help and support people each day.

      Cons

      Lack of progression, Minimal opportunities and when something comes up its normally only temporary and often given out to people closest to the people at the top and not those right for the roles can be very frustrating.

    2. "Good"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at Department for Work And Pensions part-time

      Pros

      people culture
      flexi
      good skills gained
      good training
      good work life balance

      Cons

      pay not high enough
      policy can drag simple things out

      Advice to Management

      invest in your people more

      3. Join the Department for Work And Pensions team
      See Our Latest Jobs

    3. "Work Coach"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Department for Work And Pensions full-time

      Pros

      Helping claimants return to work, find better work, and a career change

      Cons

      Appointment times can be too short

    4. "DWP"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - HEO in Swansea, Wales
      Current Employee - HEO in Swansea, Wales
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Department for Work And Pensions full-time (More than 10 years)

      Pros

      Challenging, opportunities for progression, variety of roles.

      Cons

      Recruitment process can be long winded

    5. "Secure but unpleasant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Doesn't Recommend
      Positive Outlook
      No opinion of CEO

      I have been working at Department for Work And Pensions part-time (More than 10 years)

      Pros

      Reasonably secure & well paid. Good work/life balance policies. Able to progress if you fit the hoops you have to jump through

      Cons

      Hideous public image as we implement the policies of the current Tory Government. A minority of customers have no social skills or self-awareness whatsoever

    6. "A hard but rewarding job at the coal face ..."

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Department for Work And Pensions full-time

      Pros

      Fab colleagues. Some great customers. Interesting and rewarding too. Very rarely a dull moment.

      Cons

      Mahoosive expectations of ground level staff. Awful systems, poor holidays, negative management that doesn’t lead from the front. What a shame.

      Advice to Management

      Roll your sleeves up. Help out. Don’t send out blanket criticisms when people are hard at it. Be visible and don’t use “resilient” as code for “pull yourself together” please.

    7. "Needs to look at progression"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Dwp Work Coach in London, England
      Current Employee - Dwp Work Coach in London, England

      I have been working at Department for Work And Pensions full-time (More than a year)

      Pros

      Vibrant environment and nice poeple to work with very friendly and helpful

      Cons

      Don't feel much development within role

      Advice to Management

      Listen to what the staff want and keep them updated as to changed rather than telling us last minute

    8. "Security Architect"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Security Architect in London, England
      Current Employee - Security Architect in London, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Department for Work And Pensions full-time (More than 3 years)

      Pros

      Flexi Working hours, independence, excellent colleagues.

      Cons

      Salary not commensurate to industry.

    9. Helpful (4)

      "The hierarchy exists within this place as if it were the ILLUMINATI!!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Dwp Work Coach in London, England
      Current Employee - Dwp Work Coach in London, England
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Department for Work And Pensions full-time (Less than a year)

      Pros

      Staff on ground level do so much to take care of each other and help each other out, so the colleagues you will find are absolutely amazing.

      I wish I could say more than this but I don’t think there is more positives. This is the only reason why I did not put 1 star.

      Cons

      I’ll organised, information provided is always vague but the biggest outcomes are expected from staff such as Work Coaches & EA’s. There seems to be massive gap between what they want everyone to think is going on and what exactly going on... which is nothing. The pressure mounts from up top, but it seems there is a lack of care for the staff working the customer facing roles. They just care about figures so they can keep the media away.

      There is a very vindictive and malice managerial system, as they work very unprofessionally. They will take things personally and can not make decisions professionally. Everyone in higher positions seems to know each other and just have been in there for years, so they seem to just pull someone else into another position even if they can’t do the job. So the staff on ground level are left with useless managers trying to keep power.
      It is very political. Everything is a show, and nothing is done how it is said on the Tin.
      It is uncomfortably visible.
      If for whatever reason they do not like you, they will start gunning for you but by using malicious tactics.
      Very sinister.

      Advice to Management

      Pay more and do more and change your management, otherwise nothing will change for the department, get new fresh collaborative and hands on managers who have no agendas and don’t know each other outside work.

      Close the gap between what you want your staff to do by actually providing the staff with the tools they need to do it.

    10. "Racist"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Department for Work And Pensions full-time

      Pros

      Good wage, mon-fri & easy job

      Cons

      Racist when it comes to making descions on colour of your skin

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