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Department for Work And Pensions Reviews

Updated 22 November 2017
189 reviews

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3.3
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Department for Work And Pensions Permanent Secretary Robert Devereux
Robert Devereux
60 Ratings

189 Employee Reviews

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Pros
  • Good working life/pattern and flexi time (in 33 reviews)

  • Flexible working both in terms of time and location (in 18 reviews)

Cons
  • Senior management don't always communicate well, or take feedback well (in 15 reviews)

  • Although you can access any Civil Service internal jobs, some offices are reluctant to let you go (in 8 reviews)

More Pros and Cons

  1. "Great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Case Manager in Blackpool, England
    Current Employee - Case Manager in Blackpool, England
    Recommends

    I have been working at Department for Work And Pensions full-time (More than a year)

    Pros

    Pay, Holidays, Pension, Flexible working

    Cons

    Few opportunities for promotion, needs more development programmes, always need experience for other jobs


  2. "One of the biggest organisations in the country and they're doing well"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Leeds, England
    Current Employee - Business Analyst in Leeds, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Department for Work And Pensions full-time (More than 3 years)

    Pros

    Good friendly atmosphere. Some people are career motivated others are there to be content. So good mix and no backstabbing.

    On to Windows 10, Skype for business and office 16.

    Flexi. Take leave whenever. Intelligent non arrogant colleagues.

    Cons

    A bit behind but actually at a networking event we are not too bad. Companies save on IT unless it impacts service hugely.

    Training takes like 6 months. They need to have proper plans

    Advice to Management

    Keep growing. Be the face of international public sector organisation for government.


  3. "Very proud to be working at the Dwp"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dwp Work Coach in Blackpool, England
    Current Employee - Dwp Work Coach in Blackpool, England

    I have been working at Department for Work And Pensions full-time (More than a year)

    Pros

    The Dwp is a great place to work. Lots of opportunities to progress and be involved the lots slog charity work

    Cons

    There no no cons there are no cons there are no con. Still not 20 words so here are some more words.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Productivity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dwp Work Coach in Southampton, England
    Current Employee - Dwp Work Coach in Southampton, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Department for Work And Pensions full-time (More than a year)

    Pros

    Usually a fairly good work life balance, flexi time, good pension

    Cons

    Flexi time = little opportunity for overtime, can be stressful

    Advice to Management

    Focus less on measuring staff productivity, and more on improving system efficiency. that way, your staff can be more productive.


  6. "good and bad points"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Department for Work And Pensions full-time

    Pros

    rewarding job as helping to save the country money by stopping deceased customer's payments and helping people on benefits apply for funeral payments to help pay towards funeral cost as well as helping married people financially with payments, also they are good at getting the right date of death in generally and getting the deceased's customer's account up to date

    Cons

    very target driven, often focus more on what hasn't been done rather than what has, staff sometimes speak before thinking and think nothing of it, management often mention engagement but then tell you off for talking to others and distracting them, the salary is't particularly great but its' about enough to live on, started getting rid of bereavement payments and made the new state pension single tier so that surviving spouses's won't receive any money off their late spouse, sp,e customers did not like answering security questions and thought asking them security questions but we do it to protect people's interests and stops people fraudently reporting that someone has died when they haven't

    Advice to Management

    make your staff feel good/congratulate them when they have reached targets/goals and don't focus too much on what hasn't been done compared to what has unless necessary, give helpful feedback where and when appropiate so that people aren't left in the dark and know the score but do this in the right way


  7. "Meh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Department for Work And Pensions full-time

    Pros

    Flexible working hours allow you to plan more easily around your job

    Cons

    No parking on site for staff of less than 13 years (and rising)


  8. "OK Place to work, antiquated hiring methods"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Officer in Slough, Berkshire, South East England, England
    Former Employee - Executive Officer in Slough, Berkshire, South East England, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Department for Work And Pensions full-time (More than 5 years)

    Pros

    Diverse range of customers dealt with on a day-to-day basis, good working arrangements and flexi time is a huge bonus.

    Cons

    long term government pay freeze meant no annual pay rises over 5 years, very antiquated hiring methods, having had a successful career for 6 years, i reapplied two years later and did not even pass the online screening. Pension offered is now a fraction of what it once was.

    Advice to Management

    Value your employees at the senior management level


  9. "Overt Favouritism"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employer Adviser in London, England
    Current Employee - Employer Adviser in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Department for Work And Pensions full-time (More than 3 years)

    Pros

    It's a stable environment with scope for progression.

    Cons

    You may be dealing with rude and abusive members of the public

    Advice to Management

    Please stop favouritism. Treat all your staff equally.


  10. "Senior Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Analyst in Leeds, England
    Current Employee - Senior Business Analyst in Leeds, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Department for Work And Pensions full-time

    Pros

    easy work, comfortable place, lovely people

    Cons

    slow and cumbersome to deliver. there were 3 different consultancies working on the project and they were working against each other for personal profit not for delivering the project.

    Advice to Management

    don't let consultancies play you.


  11. "Constantly changing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dwp Work Coach in Hanley, England
    Current Employee - Dwp Work Coach in Hanley, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Department for Work And Pensions full-time (More than 8 years)

    Pros

    Good working hours, pay and benefits. Nice office, comfortable surroundings , disability friendly. Very supportive staff. Quite a casual working environment.

    Cons

    Difficult customer base. Constant change of work by managers. Constant change of managers. Heavy workload due to being short of staff. Poor training when new policy Is introduced.

    Advice to Management

    Improved planning when implementing something new.


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