Department for Work And Pensions Interview Questions | Glassdoor.co.uk

Department for Work And Pensions Interview Questions

Interviews at Department for Work And Pensions

144 Interview Reviews

Experience

Experience
63%
15%
22%

Getting an Interview

Getting an Interview
92%
2%
2%
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1
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1

Difficulty

3.1
Average

Difficulty

Hard
Average
Easy
  1. Helpful (60)  

    Dwp Work Coach Interview

    Anonymous Interview Candidate in Bristol, England
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Department for Work And Pensions (Bristol, England) in August 2020.

    Interview

    I applied online, got offered an interview which was a video recorded interview. There were 5 competence-based Q's and 5 strengths based Q's. The competence questions were based off of the three skills you were told on the interview preparation email: making effective decisions, managing a quality service and communicating and influencing.

    Interview Questions

    • Would people describe you as someone who has a good sense of judgement   2 Answers

  2. Helpful (12)  

    EO/Work Coach Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. I interviewed at Department for Work And Pensions.

    Interview

    Straightforward online process, easy to access progress and any communications. Have no got to offer stage but could do with a bit more explanation about this part of the process - the lady in the vetting dept was very very helpful but I don’t know how long I’ll be waiting now I’ve submitted all the pre-employment info.

    Interview Questions

    • Give an example of when you had to explain complex information.
      What would you do with a difficult customer
      Give an example of when you’ve had to balance priorities.
      How would you give excellent customer service.
      Describe a time when you had to make a difficult decision impacting someone else.
      What would you do if you had to make decision without having all of the necessary information.   Answer Question
  3.  

    Accepted Offer
    Positive Experience
    Average Interview

    Interview

    There was only one 30 minute interview. Half of the interview was general competency questions, whilst the other half was a relatively detailed discussion of a piece of research I had chosen in advance

    Interview Questions

    • What are the strengths and weaknesses of this piece of research? How would you develop this research further? What are the implications of this research?   Answer Question

  4.  

    EO/Work Coach Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at Department for Work And Pensions.

    Interview

    First there is an online application where you write your general details etc. and then write 300 (?) words of evidence of specific behaviour/skills. Then there is a situational judgment test. Then, if successful in those, you are invited to a pre-recorded interview consisting of 6 questions.

    Interview Questions

    • Tell us about a time you explained complex information to someone and how you confirmed their understanding   Answer Question

  5. Helpful (29)  

    Executive Officer Interview

    Anonymous Employee in London, England
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Department for Work And Pensions (London, England) in August 2020.

    Interview

    A series of questions based on the competency framework from the application. There weren't any surprise questions, but they split the competencies into two questions. There was a surprise question based on another competency which might be slightly off-putting, but they do give 30 seconds to prepare an answer for it.

    Interview Questions

    • Describe a time where you managed a quality service?

      How did you know this was a quality service?

      How do you aim to show compassion in your work?   Answer Question

  6. Helpful (1)  

    Case Manager Interview

    Anonymous Employee in London, England
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    The process took 3+ months. I interviewed at Department for Work And Pensions (London, England).

    Interview

    The whole process took far too long, like months and months. Everything was over the phone and via video conference which if the connection wasn't great took even longer. I did feel totally at ease though

    Interview Questions


  7.  

    Work Coach Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Difficult Interview

    Interview

    difficult but i understand why. government job and it requires the most pre employment checks ever but very rewarding. cant wait to start very soon. very good wages too. flexible

    Interview Questions

  8. Helpful (17)  

    Dwp Work Coach Interview

    Anonymous Interview Candidate in London, England
    Declined Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Department for Work And Pensions (London, England) in September 2020.

    Interview

    Applied online and completed the tasks. Invited to interview, which was a pre recorded video interview. I found this really stressful and difficult as I am generally rubbish at civil service style interviews (I'm from a careers adviser background and I love to talk) but for these interviews, you need to follow a strict STAR structure and make sure you hit all the key points of the civil service behaviours. I find this tedious and here's why. They are so strictly structured and only score for hitting all the points they need. If you get the points, you're in. This means they are hiring robots who can memorise and churn out unnatural content. A lot of work coaches are useless and have no idea how to deal with real people. Surely a good hire for a work coach is someone with experience in welfare, someone who knows about challenges faced by people and who can show empathy. Anyway I was offered a role but I was offered an alternative job and I took it as I couldn't in all honesty do this job and sanction vulnerable people during global pandemic to save the government a few quid. I would have to refer people to food banks in 2020. Welcome to Britain

    Interview Questions

    • Tell us about a time when you managed a quality service.   1 Answer

  9.  

    Dwp Work Coach Interview

    Anonymous Employee in London, England
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    The process took 3 weeks. I interviewed at Department for Work And Pensions (London, England) in November 2020.

    Interview

    It was fairly straight forward and everything was done virtually. They look at how competent you are in three civil service behaviours and hire on the basis of that throughout the whole process.

    Interview Questions

    • Give an example where you have communicated difficult news to someone.   Answer Question

  10. Helpful (6)  

    EO/Work Coach Interview

    Anonymous Interview Candidate in Wolverhampton, England
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Department for Work And Pensions (Wolverhampton, England) in October 2020.

    Interview

    I have recently completed a video interview and just waiting for the outcome. It was a smooth easy process from start to finish. You get a few tips on how to set up your webcam, lighting, setting the webcam at eye level etc. You get a practice question, mine was “Tell us why you applied for this role” you can watch this back and re-record this one as many times as you like before you start the main interview.
     I got 2 minutes to think about what I was going to say before it started recording. This is an ideal time to refer to any notes that you have at hand. You can answer the question sooner by just pressing the start button. I got three minutes to answer each question.

    Interview Questions

    • My questions were -Tell us about a time you delivered great customer service. - How would you explain complex information to someone and make sure they understand? - How would you feel about making an important decision if you didn’t have all the information? - Tell me about a time when you dealt with a difficult customer - Tell me about a time when you had conflicting deadlines - Can you give an example of a difficult conversation you had to have with someone, how you went about it and what the outcome was.   4 Answers

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