Department for Work And Pensions Interview Questions

Updated 22 Jun 2021

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Interviews at Department for Work And Pensions

Experience
Positive62%
Negative21%
Neutral17%
Getting an Interview
Applied online94%
Recruitment Agency2%
In Person2%
Difficulty
3.1
Average
HardAverageEasy

Department for Work And Pensions

Anonymous Employee

Accepted Offer
Positive Experience
Difficult Interview
Application

I applied online. I interviewed at Department for Work And Pensions

Interview

The interview process has 3 stages, -application (500 words profile about civil service behaviour Communication and Influencing), -then Situational Judgement Test (timed, 40 minutes to answer 20 questions), -the last step is a recorded interview, with 72h to finish it from receiving an invitation

Interview Questions
  • Can you give an example of how you have adapted your communication style and methods to suit the situation?
    Answer Question
  • Example of a time you identified a problem with the way customer was supported and how you resolved this?
  • How would you deal with customers unhappy with the information you gave them?
  • How would you work with customers to identify their needs?
  • Example of when you have researched information to help you make a decision.?
  • How would you make sure your decision is fair?
87 people found this interview helpful

Department for Work And Pensions

Anonymous Interview Candidate in Bristol, England, England

No Offer
Positive Experience
Difficult Interview
Application

I applied online. I interviewed at Department for Work And Pensions (Bristol, England, England) in Aug 2020

Interview

I applied online, got offered an interview which was a video recorded interview. There were 5 competence-based Q's and 5 strengths based Q's. The competence questions were based off of the three skills you were told on the interview preparation email: making effective decisions, managing a quality service and communicating and influencing.

Interview Questions
  • Would people describe you as someone who has a good sense of judgement
107 people found this interview helpful

Department for Work And Pensions

Anonymous Interview Candidate

No Offer
Negative Experience
Average Interview
Application

I interviewed at Department for Work And Pensions

Interview

You have to take a competency test, which is pretty easy really. It gives you real-life situations and then asks you how you would respond. After this you have the interview. This is a recorded interview - you're given a minute or so to prepare and then it automatically records your answer. It's not face to face with a real person.

Interview Questions
  • About your communication styles and whether you can adapt them
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Department for Work And Pensions

Anonymous Interview Candidate

Declined Offer
Positive Experience
Average Interview
Application

I interviewed at Department for Work And Pensions

Interview

The interview was online interview. A nice quick application process. I haven't recieved a postive or negative outcome as I am awaiting my feedback. I hope that I get an offer it seems like a great job and a great department.

Interview Questions
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Department for Work And Pensions

Anonymous Interview Candidate

No Offer
Neutral Experience
Average Interview
Application

I applied online. I interviewed at Department for Work And Pensions in Jun 2021

Interview

500 word statement followed by situational judgement test and then a pre-recorded interview. The responses between the first two stages was very fast and then they expect you to complete the pre-recorded interview within 72 hours of them emailing you that you have gone through to this stage.

Interview Questions
  • Give me a time when you've had to make a difficult decision that impacted someone else?
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Department for Work And Pensions

Anonymous Interview Candidate

Declined Offer
Neutral Experience
Average Interview
Application

I applied through a staffing agency. I interviewed at Department for Work And Pensions

Interview

Applied online and invited to interview via email, attended on the day had interview with panel of 3. Follow up phone call to advise I was on the reserve list and later call with job offer.

Interview Questions
  • Tell me about a time you had to work with a difficult person
Be the first to find this interview helpful

Department for Work And Pensions

Anonymous Employee in Northampton, England, England

Accepted Offer
Positive Experience
Average Interview
Application

I applied online. The process took 3 weeks. I interviewed at Department for Work And Pensions (Northampton, England, England) in May 2021

Interview

The Work coach interview, first stage will be an application followed by 500 word essay, if successful then you will be invited to take part in a video interview, 6 questions, 72 hrs to complete

Interview Questions
  • Video interview will have 6 questions ...2 questions on these behaviours; Communicating and Influencing, Managing a Quality Service and Making Effective Decisions
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Department for Work And Pensions

Anonymous Interview Candidate

No Offer
Neutral Experience
Average Interview
Application

I applied online. I interviewed at Department for Work And Pensions

Interview

was pretty straight forward. Pre-recorded questions with the ability to blur your image as to not get distracted. 3 mins for each questions. There were 6 questions in total. 2 for each of the behaviours

1 person found this interview helpful

Department for Work And Pensions

Anonymous Interview Candidate

No Offer
Positive Experience
Difficult Interview
Application

I applied online. The process took 2 weeks. I interviewed at Department for Work And Pensions

Interview

The interview was pre-recorded online. It was based on 6 questions about the Behaviours and Successful profiles set by the Home Office. Before the interview, a Situational Judgement Test had to be taken

Interview Questions
  • Tell me of a time when you had to go beyond the extra mile at work.
3 people found this interview helpful

Department for Work And Pensions

Anonymous Interview Candidate

No Offer
Negative Experience
Difficult Interview
Application

I applied online. The process took 5 days. I interviewed at Department for Work And Pensions

Interview

Offered a pre recorded interview. The process is awful. After each question you are given one minute to prepare the answer, then three minutes to record your response. Strange experience. In a traditional face to face interview you can pick up on body language from the panel, but with this method this cannot be done. Also, it has to be done in one 'take' with no chance to re-record if you make a mistake. That just makes the process more stressful. I have an occasional stutter and after the third question I more or less gave up. Even professional actors struggle when they have a rehearsed script, yet we are expected tgo get it right in one take!

Interview Questions
  • Can you give an example of how you have adapted your communication style and methods to suit the situation?
3 people found this interview helpful
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