Booking.com Reviews | Glassdoor.co.uk

Booking.com Reviews

Updated 17 Jan 2020

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3.4
65%
Recommend to a Friend
80%
Approve of CEO
Booking.com President and CEO Glenn Fogel
Glenn Fogel
129 Ratings
Pros
Cons
  • "Some Team leaders treat their agents differently(in 127 reviews)

  • "Progression for next step would be in Amsterdam(in 99 reviews)

More Pros and Cons
  1. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time for less than a year

    Pros

    Great Community and the business is forever changing so you need to be adaptable, lots of Travel to visit Partners and for Work Training/Meetings, Lots of Benefits i.e. Accommodation, discounts on affiliate sites

    Cons

    Lots of hard work.

    Booking.com2019-10-03
  2. "Good experience"

    StarStarStarStarStar
    Former Employee - Customer Service Specialist 

    I worked at Booking.com full-time for more than a year

    Pros

    Multicultural environment, good salary and bonuses

    Cons

    Corporate culture, not many opportunities for promotion

    Booking.com2020-01-17
  3. "Nice place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time for less than a year

    Pros

    Great place to work, people

    Cons

    Non come to mind yet

    Booking.com2020-01-09
  4. "I have never work at booking before"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Call Center in Cambridge, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Booking.com

    Pros

    It's good opportunity to start career

    Cons

    As at all jobs you depend of someone

    Booking.com2020-01-07
  5. Helpful (2)

    "It has a lot of potential, but still has a long way to go"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Executive in London, England
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I worked at Booking.com full-time for more than a year

    Pros

    - Great colleagues from all over the world. - Monthly parties and quarterly team outings - Nice office, located in a nice area of London - Decent salary, with quarterly bonuses depending on your performance (however, your bonus will depend on your TL, so it's not about the numbers, but his/her very personal opinion of you) - Many benefits (from health insurance to glasses allowance, canteen with ok food) - Free coffee, fresh fruits and drinks. - Opportunity to learn a lot about the travel industry (on your own, but the knowledge is there for the taking) - Globally speaking, the company is great - Some good TLs (the exception to the rule)

    Cons

    Booking.com is a company that has everything it needs to be a GREAT place to work, but sadly is anything but, at least at the London office (and particularly if you're a customer service agent) The problem stems from management. When I joined the company, I was lucky to have an extremely professional TL (there are very few left in London). This person was organised, hardworking, very supportive of her agents and kept everything professional. The rest of the TLs on that area behaved in a similar way, so I spent 6 months in relative peace, learning everything I could about the job. My TL motivated me and my colleagues to go the extra mile and supported our development within the company. However, my TL was re-assigned to another department, I changed my shift-pattern and that's when things started to go downhill. I realized many TLs were barely qualified to lead. No empathy, no real knowledge of the procedures, not helpful when dealing with HR matters, and many passive-aggressive ways of communicating news or changes. They are basically glorified nannies, who think less of their agents just for being agents. Also, some had an unspoken agreement to cover each other's backs. While agents worked non-stop answering calls (afraid of not hitting the targets, constantly being yelled at by angry customers) many TLs would do the bare minimum. A lot of them befriended or dated their agents outside of the office (something strictly prohibited, since the TLs have way too much power over agent's performance evaluations, bonuses and career progression). There have been several sexual scandals, many linked to favouritism or simply things that should be reported to the authorities. Some shift patterns will affect your physical and mental health (weekends or 10-hour shifts for example). So, if you want a stable job for a couple of months (just first job in London, for example) I'd recommend Booking. Do you want a career and progression? apply somewhere else. They want you to stay on the phone/chat as long as they can.

    Continue reading
    Booking.com2020-01-08
  6. "My company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service in Manchester, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Booking.com full-time for less than a year

    Pros

    Very accommodating. Very Supportive. Very friendly.

    Cons

    Shift patterns are not regular.

    Booking.com2019-12-23
  7. "Amazing workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time for less than a year

    Pros

    Great culture and values, lots of perks via Perkbox (free cinema tickets, discount on restaurants, insurances etc..), a lot of possibilities to progress in your career and very focused on employees well being and their personal development.

    Cons

    There could be a better communication between the departments to avoid inconveniences.

    Booking.com2019-12-20
  8. "Good experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Partner Specialist in London, England

    I worked at Booking.com full-time for more than 3 years

    Pros

    systems, salary(compared to the job role), benefits, company events

    Cons

    Too many inbound calls during a shift

    Booking.com2019-12-18
  9. "Great People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Guest Specialist in London, England
    Recommends

    I have been working at Booking.com full-time for more than 5 years

    Pros

    People environment, great tools great perks

    Cons

    Scaling up the ladder is very difficult

    Continue reading
    Booking.com2019-12-12
  10. "HEY"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service in Manchester, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Booking.com full-time for more than a year

    Pros

    nice people, fun to be here

    Cons

    Late night shifts are very tough

    Continue reading
    Booking.com2019-12-12
Found 2670 reviews