Booking.com Reviews

Pros

Free meals on duty, good premium pay if you work on weekends and on late shifts, parties every month, friendly and multicultural environment

Pros

Ignore the poor reviews which are obviously written by a small minded few Booking.Com is a fantastic place to work!
We have first class senior leaders who display the most amazing leadership qualities it really is a privilege to work alongside these people.
Our Team Leaders deliver fair and consistent management always displaying the upmost respect for their managers, peers and agents alike.
Feedback is a gift that is a joy to receive, people are actively encouraged to provide feedback both positive and developmental.
This truly is an organisation in both London and Cambridge who are committed to developing their people.
Great Benefits include freaky Fridays where teams are actively encouraged to spend time with each other and senior leaders, TL's and CSM's facilitate enjoyable conversation and social time.
Flexible holiday scheduling allows you to take your holidays pretty much when you like a the drop of a hat -never any problems getting holiday off.
Agents are treated fairly with respect and even though the targets are easily within reach for people that need a bit of extra help all managers are patient and accommodating.
Great Sickness policy where people who are off ill are supported and not punished like in a lot of companies these days, you can go off sick and genuinely not fear a disciplinary when you come back which is nice.
BAM - Booking Annual Meeting is a great event once a year in Amsterdam which everybody gets the opportunity to go to every year so that they can share ideas and meet people from other offices around the world.
Fantastic HR Teams That Put Our People First our HR Teams are among the best I have worked with, taking onboard feedback and offering positive suggestions to senior leaders in order to ensure that people are at the forefront of the mind of our leaders and that people are treated fairly.
Job applicants are treated with respect and diversity is actively encouraged, there are no temporary roles here not try before you buy with this management and HR Teams once you are given a role that is your role, people do not get put in roles and are then told to reapply for them later on like in a lot of business'.
This really is an awesome place to work and anyone who says otherwise is perhaps misguided with a small minded opinion. I love it here and I don't really think there is improvement to be had, how do you improve perfection
The above is not just London but Cambridge too, it's the Booking Way

Advice to Management

Keep Doing What You Are Doing - As I said before how do you improve perfection?
Together Everyone Achieves More - TEAM

Pros

The environment is great and everybody is friendly.
 Flexible schedule, it’s very easy to get holidays.
Great food is served at the canteen and there are lots of coffee points.

Pros

- good salary
- bonuses
-social events

Pros

Nice office location, travel benefits

Advice to Management

Get better Team Leaders (and Seniors), fire the incompetent ones and spend more to give your employees the decent food they deserve

Pros

Good People ,office and benefits

Pros

Easily swap shifts with people around the globe
Fair holiday allotment
Nice environment
Great values
Fun activities
Team outings
Perkz benefits

Advice to Management

They need to bring up the motivation. At the end of the day this is just one call centre more

Pros

monthly company parties on a fridays
friendly , international colleagues

Advice to Management

chill out on the KPIs and on the boring meetings and see people for their personalities rather then just numbers

Pros

* Free lunch, bonuses, occasional financial gift annually, memorabilia, flexible shift swaps, team outings, summer party, nice looking/located office, your own computer equipment (eg; headset), some projects/focus groups to be involved in and good skills developed along the way.
*You meet some great people here and gain exposure to different cultures and how to relate with different kinds of people.
*Unsocial hour pay & overtime availability during busy times = more £

Advice to Management

*TLs & CSMs - avoid double standards, practice what you preach and be realistic with targets. Motivate people without making them feel like crap or like a number. Be more knowledgeable and useful, be more strict with confidentiality - too much info gets out because it's not treated sensitively but they're harsh on GDPR. Easy money for quite a few people, lip/eye service is a winner for many. Not sure what the Site Leader does, hardly visible.
*Booking.com at large: drop EPS and train more specialist and pay agents more. Test how constant changes and hidden info affects customer experiences; all the hard work and frustration is taken out on CS agents. Give those who don't go to Freaky Friday alcohol events vouchers instead. Train TLs more in the first 4 weeks to know and learn procedures.

Pros

Good premium pay on Weekend and night shift.
Free meal, coffee, fruit
Nice office

Advice to Management

Care more about the wellbeing of your staff