Booking.com Reviews

Updated 5 Aug 2020

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3.5
67%
Recommend to a Friend
75%
Approve of CEO
Booking.com President and CEO Glenn Fogel
Glenn Fogel
258 Ratings
Pros
Cons
  • "Very low salary compared with competitors(in 64 reviews)

  • "No one except the other 3 girls who also had no team or we had to call the Senior Line religiously to make sure we were doing things correctly(in 57 reviews)

More Pros and Cons
  1. "Great benefits"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Compliance Manager in Manchester, England
    Recommends
    Positive Outlook

    I have been working at Booking.com full-time

    Pros

    Great benefits - Nice culture - WFH

    Cons

    non - Non - Non

  2. "Good"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Partner Executive in Cambridge, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time for less than a year

    Pros

    Good pay Free lunches Enough breaks Cares about employees Employee discounts Shift pattern choices

    Cons

    Really long probation period Difficult to manage when needed to get a specific day off or swap shifts So many employees you can get overlooked or forgotten at first


  3. "Great environment but poor ways of working embedded in most divisions"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Change Specialist 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Booking.com full-time for more than 5 years

    Pros

    The people here are amazing and deeply care about the work they're doing. This has significantly increased my motivation over the years I've been here. Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset. Also, talking about corona, I believe the work and transparency of the leadership team (Especially the Transport one) deserves credit and I feel the company is dealing with the people side of things fairly well. Great work/life balance: not pushed into overtime - a lot of support during problems

    Cons

    Work generally lacks structure and poor practices are embedded in most departments as a result of the impressive growth the company has gone through (wasting resources is not a big deal when the company brings in so much profit). However, this is starting to change and I believe corona will force Booking to improve quickly. On managers, this is a hit or miss. There's plenty of good managers that will enable you to make the most of your time here, but bad ones are still in their positions despite extensive evidence (high turnaround - poor KPIs - HR grievances - poor performance reviews) On compensation Booking.com continues to underpay at most levels compared to industry average, losing a lot of great talent as a result. I expect this will just get worse following the financial hit from corona.

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  4. "Good work environment"

    4.0
    Former Employee - Commercial Assistant in Manchester, England

    I worked at Booking.com full-time for more than a year

    Pros

    Fun environment and we’re able to rely on support of colleagues.

    Cons

    Lacked organisational structure and there was a lot of movement within the company during my time there

  5. "Fancy meeting Rooms, multi Cultural"

    2.0
    Former Employee - Database Engineer 

    I worked at Booking.com full-time

    Pros

    Recruitment process well managed, friction free. Good team to work with, very friendly. Multi Cultural environment best I've ever seen. Very Technically progressive, expect to be exposed to the latest tech job seekers whether you like it or not.

    Cons

    Nonsense Sox Audit's every month with managers stressing that we've ticked all the boxes instead of really dealing with proper issues that matter. Threats of disciplinary action at review time if failed audits / objectives etc.

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  6. "Great environment"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in London, England
    Recommends
    Positive Outlook

    I have been working at Booking.com full-time for more than a year

    Pros

    Friendly staff, lovely colleague, canteen,

    Cons

    Salary could be a bit better

  7. "Hard to determine"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Guest Specialist in London, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Booking.com full-time for more than a year

    Pros

    Large space, growth opportunities internally

    Cons

    Not upfront, some managers only interest in their own self growth

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  8. COVID-19

    "Good employer, great product"

    5.0
    Current Employee - Senior Manager 
    Recommends
    Approves of CEO

    I have been working at Booking.com full-time

    Pros

    Great product for customers Smart, motivated people Great offices and working environment

    Cons

    Difficult market given COVID Can be chaotic/fast moving

  9. "Dream job"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook

    I have been working at Booking.com full-time for more than 5 years

    Pros

    Freedom, variety, great people, interesting challenges, always learning.

    Cons

    15 mile commute but hey ho.

  10. "Don’t, just don’t"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Head of Customer Contact in Manchester, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Booking.com full-time for more than 5 years

    Pros

    Free breakfast when in the office

    Cons

    I was welcomed by the old staff who are no Longer there, the change is scary, as head of cs I do my bit but my superiors are in appropriate and bullies. If you don’t have fake breasts and a woman your penalised. I’m disgusted at how some of my former colleuges have been pushed out.

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