Booking.com Reviews

Pros

The company has a friendly environment as employers and managers are young. Many activities taking place, salary is quite good when you do unsociable hours such as Saturday and Sunday. lunch Provided for free

Cons

- The office is not stable as the management is changing all the time. - Agents are leaving the job quickly due to the high pressure in the office. - All team leader can intervene in other teams affairs and agents. - To get promoted in position is not based on experience or hard work but on people you know and hung around all the time (need to have the same principles and values as them) or you need to be Italian. - Some Team leaders treat their agents differently. - The holiday can not be taken unless the computer allows you, and never gives what you asked for. or can allow it at the last minute when the travel ticket is extremely expensive. - Big pressure on agents to reach the target which is changing all the time in order to push agents till the edge otherwise you will put under PIP program to increase the number if not you may get fired. - The office is currently currying an investigation in regards to the outbound call, as due to the big pressure, agents started calling suspended numbers in order to decrease their (finalize time) and to close their uncomplete cases such us complains and relocation. but the management considers this as gross misconduct and dismissed many of them. - The investigation was unfairly handled, some agents were not invited to this at all, some got just a warning and many were fired without taking their (3 or 5 years) great performance into consideration, however, if the team leader is you friend and you are one of the B.ready Agent you will have the privilege to get the asylum to be protected .

Pros

Great place to work, very diverse community

Cons

Progression for next step would be in Amsterdam

Pros

- Access to some really great hotels - Good car hire - Fantastic Regional management

Cons

Booking.com is clearly a fantastic company for the end user. There is a huge amount of love from a UX perspective. The company has grown insanely quickly in the last 10 years or so and therein lies a problem. There are some wonderful area & regional managers at Booking.com, however the "Senior Account Managers" are controlling & devious. They are in their position on the back of time served with the company, rather than any form of people management. My senior account manager was clearly out of her depth with regards to people management, and was extremely temperamental. The role at Booking.com is also not communicated effectively at the interview for an Account Manager. Make no mistake about it - this is not an Account Management position, but customer service. You are required to answer hotel enquiries all day, every day. It feels like an old fashioned boiler room - with much emphasis placed on how many calls you make per day. It may work for some people but for me I was not aware of the customer service aspect of this role before I started. The atmosphere within the Manchester office is also toxic. There are a number of issues with the team, who are regularly kept on their toes with "one-to-one" meetings about the most petty of incidents. Managers will ask their staff why it was that they weren't as loud as normal in meetings, you will be questioned as to why you were 5 minutes late back from lunch & you will also be instructed to make that time back up at the end of the day. At the heart of the Manchester office there is a power struggle. The two Senior Account Managers when I left were desperately clinging to power in any way they saw fit & would lash out at anyone unfortunate to be within shouting distance. It is a cloak & dagger office - if you play the game you'll be well suited - if you don't then you'll be out.

Pros

Everyone is so friendly. Very diverse and open culture. Great free food served every day and also have free drinks and snacks. Very flexible working hours and shifts. I requested to change from lates to early and was approved immediately. You can progress but only for a few roles in london. Good benefits.

Cons

Air con isnt that good in summer.

Pros

Company benefits, sociable, diverse team members, travel

Cons

horrendous power tripping management, code of conduct, salary, pressure put on staff to achieve and perform, rules and guidelines, culture in the Manchester office