Booking.com Reviews | Glassdoor.co.uk

Booking.com Reviews

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Found 2155 reviews

3.2
StarStarStarStarStar
Rating TrendsRating Trends
59%
Recommend to a Friend
72%
Approve of CEO
Booking.com CEO Gillian Tans
Gillian Tans
823 Ratings
Pros
  • "Supportive and enthusiastic work environment(in 124 reviews)

  • "Free lunch/vouchers are provided for daily lunch meals(in 120 reviews)

Cons
  • "I have been working to support different team leaders in different teams(in 107 reviews)

  • "Customer service department has very high turnover rate(in 87 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (12)

    "Friendly environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Guest Specialist in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time for more than 2 years

    Pros

    The environment is great and everybody is friendly. Flexible schedule, it’s very easy to get holidays. Great food is served at the canteen and there are lots of coffee points.

    Cons

    Slow career progression. When you progress and become a senior or a team leader you are stuck in a interim position even for a year, so you get paid as a normal agent with lots more responsibilities.

    Booking.com2018-09-25
  2. "Great Development Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Booking.com full-time

    Pros

    I worked for 7 years at Booking.com. I knew the company would be a success and opportunities would become available to be as long as I owned my development and was flexible to where I lived (moving from country to country) to take opportunities.

    Cons

    Work life balance towards the end. I wanted to be closer to family and friends and moved back home.

    Advice to Management

    Change happens day to day. You need to focus on how to support managers on how to handle this and their workload.

    Booking.com2019-05-09
  3. "Great place, not so nice schedules"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Booking.com full-time for more than a year

    Pros

    Salary, Training, culture, Supervisors, Facilities

    Cons

    Schedules, Diversity, Management, Work life balance, Location

    Booking.com2019-05-16
  4. "Account manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time for more than 4 years

    Pros

    Challenging but fun environment to work in

    Cons

    Lots of targets and can be repetitive

    Advice to Management

    Less rigid structure

    Booking.com2019-05-13
  5. Helpful (1)

    "None stop phone calls"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Guest Specialist in London, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Booking.com full-time for more than 2 years

    Pros

    Free lunch, big name,great experience, and modern office

    Cons

    Rude customers, not realistic targets, people are in groups , other are fake and on workplace chat or Facebook all pretend to be nice and friendly. So many double faced people.

    Advice to Management

    Make training available for those who really want to develop and valunteer to so, don't pick and chose.

    Booking.com2019-05-17
  6. Helpful (1)

    "It's not always gold even if it shines. Only get this job if you wanna chill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in London, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Booking.com full-time for more than 2 years

    Pros

    -Awesome colleagues from all over the world -Time flies because it is good to be around so many people and you make friends easily -Free Lunch -Amazing social events -Job is very easy to do

    Cons

    -Salary is way too low. In other callcenter jobs, you're getting at least 5k more a year. You cannot live on that mini salary in London so you are forced to do overtime which is too much to take as your work life balance is screwed over -Management is not honest with you: they will tell you what you are good at, but not what you are bad at. They will keep a positive mindset up until you reached the point where you...

    Show More

    Advice to Management

    -Stop measuring the hard working people's success on customer reviews. The customers are most of the time happy with the agent but they don't like you as a company so they will give the agent a bad feedback and you cannot change that -Pay a higher salary -Be honest to people

    Booking.com2019-05-13
  7. Helpful (1)

    "Difficult to progress in a customer service role"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in London, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Booking.com part-time for more than 2 years

    Pros

    - Good pay (considering it is a customer service job) - Free lunch - Quarterly bonus

    Cons

    - No career progression - Monotonous - It is very difficult to book holidays in peak seasons

    Advice to Management

    None

    Booking.com2019-04-26
  8. "A good place to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Cambridge, East of England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time for more than 4 years

    Pros

    Get to talk to people all over the world Good salary You get to know your working timetable a month and Half in advance

    Cons

    You will get to work every single weekends on the 4 by 10 shift, unless you take holidays.

    Advice to Management

    For the 4 by 10 shift, it would be nice to have at least one weekend off every month, for the employee to have more social life outside work.

    Booking.com2019-04-13
  9. Helpful (3)

    "No Comment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager in Cambridge, East of England, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Booking.com full-time for more than 2 years

    Pros

    none. none, none. none.none.

    Cons

    It is a walk among the graves, management consists of intellectually dead clowns

    Booking.com2019-04-30
  10. "Customer Service Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Executive in Cambridge, East of England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Booking.com full-time for more than a year

    Pros

    Free meals in your shift Multi Culture

    Cons

    Very harsh evaluation process of ending employment

    Advice to Management

    It will not matter to them!

    Booking.com2019-04-08
Found 2155 reviews