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    Booking.com Reviews

    Updated 23 March 2019
    2,052 reviews

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    3.2
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Booking.com President & CEO Gillian Tans
    Gillian Tans
    761 Ratings

    Employee Reviews

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    Pros
    Cons

    • "I have been working to support different team leaders in different teams" (in 104 reviews)

    • "Lack of flexibility, and work life balance" (in 33 reviews)

    More Pros and Cons
    1. Featured Review

      Helpful (10)

      "Friendly environment"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Senior Guest Specialist in London, England
      Current Employee - Senior Guest Specialist in London, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Booking.com full-time (More than a year)

      Pros

      The environment is great and everybody is friendly.
       Flexible schedule, it’s very easy to get holidays.
      Great food is served at the canteen and there are lots of coffee points.

      Cons

      Slow career progression. When you progress and become a senior or a team leader you are stuck in a interim position even for a year, so you get paid as a normal agent with lots more responsibilities.

    2. "sales"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Sales Advisor in Manchester, England
      Current Employee - Sales Advisor in Manchester, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Booking.com full-time (More than a year)

      Pros

      great company for beginners for start of career

      Cons

      very limited possibility to grow your career

      3. Join the Booking.com team
      See Our Latest Jobs

    3. "customer service guest specialist"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Service Specialist in London, England
      Current Employee - Customer Service Specialist in London, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Booking.com full-time (Less than a year)

      Pros

      good wages, good company, benefists, pension, health plan

      Cons

      constat changes in the company

    4. "Only starting"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Service Specialist in London, England
      Current Employee - Customer Service Specialist in London, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Booking.com full-time (Less than a year)

      Pros

      Everybody are super friendly
      Office is spacious
      Great coffee

      Cons

      A lot of information
      Self development is a must

      Advice to Management

      Guide the new starters through a bit more

    5. "Great"

      StarStarStarStarStar
      Former Employee - CSE in London, England
      Former Employee - CSE in London, England

      I worked at Booking.com full-time (More than a year)

      Pros

      Too busy office work load

      Cons

      great atmosphere with erveryone nice everimoroment

    6. "Bakery Manager"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      Pros

      Amazing people, Great Values, Great opportunities

      Cons

      Like on any management position there is alway day to day challenges

      Advice to Management

      Keep up the great work and your commitment to support your employees

    7. "Great company to work for"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Service Specialist in Cambridge, East of England, England
      Current Employee - Customer Service Specialist in Cambridge, East of England, England
      Recommends
      Approves of CEO

      I have been working at Booking.com full-time (More than a year)

      Pros

      The company gives back for good work. You get appreciated for hard worl in recognition and bonus. The team is supportive and management working towards improving the environment for the whole office.

      Cons

      Progressing can be difficult due to lot of competition

    8. "Customer service guest specialist"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Customer Service Guest Specialist in London, England
      Former Employee - Customer Service Guest Specialist in London, England
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Booking.com full-time (Less than a year)

      Pros

      Breaks and meals were provided

      Cons

      Everything else. From management to long working hours to being given 6/7 days of work when your contract says 5/7 working days per week and maximum of 40 hours. Most Team leader have no idea of customer service. You could only ask seniors for help but they were also very busy so somethings it was impossible to find solutions for guest. Overall I felt like a was a number and not a person. Very robotic work ethic and if you don't like it they would invite you to leave.

      Advice to Management

      Treat people as individuals and not numbers. Stop and listen to our needs.

    9. "Great people, poor ambience"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in London, England
      Current Employee - Anonymous Employee in London, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Booking.com full-time (More than a year)

      Pros

      Great people and multicultural environment, some opportunities to learn but on a very large period of time, company events.

      Cons

      Company is good but the London office ambience is poisoned by managers who are ineffective and stubborn. It seems like if you are not part of the "elite" of management/HR/comm specialists you are a second class worker and just an "agent". Entry levels role very underpaid considering the revenue of the company and salaries of certain positions.

      Advice to Management

      Follow the company's transparency when promoting and keeping people rather than personal preferences. Give skilled people opportunities and not only seasonal. Stop treating people like numbers.

    10. "Customer Service Executive"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Disapproves of CEO

      I worked at Booking.com full-time

      Pros

      Everything, Free food, Flexible schedule

      Cons

      Hard to get promotion, strictly time based, Racism and favoritism

      Advice to Management

      Be equally fair to everyone