Booking.com Reviews | Glassdoor.co.uk

Booking.com Reviews

Updated 23 March 2019
2,052 reviews

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3.2
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Booking.com President & CEO Gillian Tans
Gillian Tans
761 Ratings

Employee Reviews

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Pros
Cons
  • "I have been working to support different team leaders in different teams" (in 104 reviews)

  • "Lack of flexibility, and work life balance" (in 33 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (10)

    "Friendly environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Guest Specialist in London, England
    Current Employee - Senior Guest Specialist in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (More than a year)

    Pros

    The environment is great and everybody is friendly.
     Flexible schedule, it’s very easy to get holidays.
    Great food is served at the canteen and there are lots of coffee points.

    Cons

    Slow career progression. When you progress and become a senior or a team leader you are stuck in a interim position even for a year, so you get paid as a normal agent with lots more responsibilities.


  2. "sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Advisor in Manchester, England
    Current Employee - Sales Advisor in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (More than a year)

    Pros

    great company for beginners for start of career

    Cons

    very limited possibility to grow your career

  3. "customer service guest specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in London, England
    Current Employee - Customer Service Specialist in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (Less than a year)

    Pros

    good wages, good company, benefists, pension, health plan

    Cons

    constat changes in the company


  4. "Only starting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in London, England
    Current Employee - Customer Service Specialist in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (Less than a year)

    Pros

    Everybody are super friendly
    Office is spacious
    Great coffee

    Cons

    A lot of information
    Self development is a must

    Advice to Management

    Guide the new starters through a bit more


  5. "Great"

    StarStarStarStarStar
    Former Employee - CSE in London, England
    Former Employee - CSE in London, England

    I worked at Booking.com full-time (More than a year)

    Pros

    Too busy office work load

    Cons

    great atmosphere with erveryone nice everimoroment


  6. "Bakery Manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Amazing people, Great Values, Great opportunities

    Cons

    Like on any management position there is alway day to day challenges

    Advice to Management

    Keep up the great work and your commitment to support your employees


  7. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Cambridge, East of England, England
    Current Employee - Customer Service Specialist in Cambridge, East of England, England
    Recommends
    Approves of CEO

    I have been working at Booking.com full-time (More than a year)

    Pros

    The company gives back for good work. You get appreciated for hard worl in recognition and bonus. The team is supportive and management working towards improving the environment for the whole office.

    Cons

    Progressing can be difficult due to lot of competition

  8. "Customer service guest specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Guest Specialist in London, England
    Former Employee - Customer Service Guest Specialist in London, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Booking.com full-time (Less than a year)

    Pros

    Breaks and meals were provided

    Cons

    Everything else. From management to long working hours to being given 6/7 days of work when your contract says 5/7 working days per week and maximum of 40 hours. Most Team leader have no idea of customer service. You could only ask seniors for help but they were also very busy so somethings it was impossible to find solutions for guest. Overall I felt like a was a number and not a person. Very robotic work ethic and if you don't like it they would invite you to leave.

    Advice to Management

    Treat people as individuals and not numbers. Stop and listen to our needs.


  9. "Great people, poor ambience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (More than a year)

    Pros

    Great people and multicultural environment, some opportunities to learn but on a very large period of time, company events.

    Cons

    Company is good but the London office ambience is poisoned by managers who are ineffective and stubborn. It seems like if you are not part of the "elite" of management/HR/comm specialists you are a second class worker and just an "agent". Entry levels role very underpaid considering the revenue of the company and salaries of certain positions.

    Advice to Management

    Follow the company's transparency when promoting and keeping people rather than personal preferences. Give skilled people opportunities and not only seasonal. Stop treating people like numbers.


  10. "Customer Service Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Booking.com full-time

    Pros

    Everything, Free food, Flexible schedule

    Cons

    Hard to get promotion, strictly time based, Racism and favoritism

    Advice to Management

    Be equally fair to everyone