Booking.com Reviews | Glassdoor.co.uk

Glassdoor uses cookies to improve your site experience. By continuing, you agree to our use of cookies. OK | Learn More

Booking.com Reviews

Updated 15 November 2017
1,320 reviews

Filter

Filter

Full-timePart-time

3.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Booking.com President & CEO Gillian Tans
Gillian Tans
343 Ratings

1,320 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • We could look more into work life balance (in 28 reviews)

  • the team leaders treat you like a robot (in 65 reviews)

More Pros and Cons

  1. "Customer service agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Executive in London, England
    Current Employee - Customer Service Executive in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (Less than a year)

    Pros

    It has a multicultural and fun environment.

    Cons

    It's a very repetitive job.


  2. "Customer Service Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Executive in London, England
    Current Employee - Customer Service Executive in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (More than a year)

    Pros

    Amazing office atmosphere, Friendly staff and Free Hot Lunch,

    Cons

    Nothing I can think of

    Advice to Management

    Make it less stressful in terms of KPIs


  3. "Bcom"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSE in London, England
    Current Employee - CSE in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (More than a year)

    Pros

    Good salary and working environment

    Cons

    Stressful job that might get into you

    Advice to Management

    Increase the benefits package


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "not bad company but not for long for customer service executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Executive in London, England
    Current Employee - Customer Service Executive in London, England
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (More than a year)

    Pros

    Office work, friendly environment,

    Cons

    no freedom you are monitored all the time , every action , every phone call everything is recorded.
    People in the management just chill, or hold a meeting with you to show your mistakes all the time , in a nice a friendly way.
    Money was't good just above the minimum wage.
    They want 85% customer satisfaction when 50% of customers you are dealing with are angry.

    Advice to Management

    more engagement and more honesty, and stop playing politics and award people based on their merits, handwork and expertise.


  6. "It's an ok Job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AS Executive in London, England
    Former Employee - AS Executive in London, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Booking.com full-time (More than a year)

    Pros

    Great benefits package, free lunches and monthly party.
    You can easily find new friends as people are generally nice.

    Cons

    - Management.
    - Career progression is almost inexistent.
    - They expect you to reach targets even when there's no inbound.

    Advice to Management

    You need to stop treating people as robots, you need nicer TLs too.
    You are not really listening to your employees.


  7. "Great Experience!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accommodation Service in Cambridge, East of England, England
    Former Employee - Accommodation Service in Cambridge, East of England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Booking.com full-time (More than a year)

    Pros

    One can improve their cs and communication skills. Discounts and reimbursements when using Booking.com on holidays. Quarter bonus, and yearly activities. Friendly working environment.

    Cons

    Customer Service positions may not be satisfying in terms of career development after a certain period of time.

    Advice to Management

    They can search for new ways to determine the productivity of employees. Most of the incoming requests from accommodation partners are due to the arrangements in the Hotels Departments, especially in the growing markets.


  8. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in London, England
    Former Employee - Customer Service Representative in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Booking.com part-time (More than a year)

    Pros

    The best one is you get extra for working overtones and if you work after 7 you get 45% on top of your salary.
    Weekend you get 60% extra on top of your salary . discounted travel and
    €100 off your first holiday. 25 discount on all other holidays, free glasses and eye check, BUPA mental health advice, discounted Gym and season ticket loan.. read below for more!
    Free meal with desert and unlimited salad, frepe coffe cappuccinos espresso, tea juices and fruit occasionally chocolates and other snacks. Very fun environment, Yoga classes at work, volunteering and different fun opportunities, a lot of training, career opportunities, professional working culture, monthly drinks and party, company parties and activities such as themed decorations etc, Christmas dinners, Easter egg hunts and so much more!

    Cons

    can't really think of any..

    Advice to Management

    More diverse Team Leaders would be great, black or Asian


  9. Helpful (1)

    "Swings and Roundabouts."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Executive in London, England
    Former Employee - Customer Service Executive in London, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Booking.com full-time (Less than a year)

    Pros

    Fair Salary. Colleagues in London office are a major plus. Free Lunch also included, although this could be improved upon. Overall. Not too bad. I've worked at FAR worse.

    Cons

    Far too many rules and regulations. Major favouritism goes on between management and staff. If your face doesn't fit, you're stuffed. Goal posts are shifted all the time. Lots of colleagues bsckstab to get ahead. Very two faced. They need to relax a bit if they want to keep staff.

    Advice to Management

    Get rid of the "Employee Feedback" tool. Far too many colleagues use it to put the boot in to people they don't like. Especially native English speakers. Stop favouritising too.


  10. "Overall, it's good."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Executive in London, England
    Current Employee - Customer Service Executive in London, England
    Recommends
    Positive Outlook

    I have been working at Booking.com (Less than a year)

    Pros

    + Pluricultural environment
    + Free food on-site
    + No dress code

    Cons

    + Management not prepared/engaged; lack of knowledge
    + Gossip
    + Grow if you have the right networking
    + Do not seem to care about preventive changes. Work on improvements only when something goes wrong.


  11. Helpful (3)

    "Senior"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Booking.com full-time

    Pros

    Good place to work. Amazing colleagues

    Cons

    If you want to get a promotion - make a friendship with right people

    Advice to Management

    Very poor management in London office. Site leader and CSM's are corrupted


Showing 1,320 of 1,374 reviews
Reset Filters