Booking.com Reviews

Updated 11 Aug 2020

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3.5
67%
Recommend to a Friend
75%
Approve of CEO
Booking.com President and CEO Glenn Fogel
Glenn Fogel
266 Ratings
Pros
Cons
  • "Very low salary compared with competitors(in 64 reviews)

  • "No one except the other 3 girls who also had no team or we had to call the Senior Line religiously to make sure we were doing things correctly(in 57 reviews)

More Pros and Cons
  1. COVID-19

    "Good employer, great product"

    5.0
    Current Employee - Senior Manager 
    Recommends
    Approves of CEO

    I have been working at Booking.com full-time

    Pros

    Great product for customers Smart, motivated people Great offices and working environment

    Cons

    Difficult market given COVID Can be chaotic/fast moving

  2. "Booking.com"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Infrastructure Engineer in Manchester, England
    Recommends
    No Opinion of CEO

    I have been working at Booking.com full-time for more than a year

    Pros

    International Company with a lot of opportunities

    Cons

    salary, bonus and career progression


  3. "Amazing experience"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Agent in London, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Booking.com full-time for more than a year

    Pros

    teamwork team outings good socials meals provided

    Cons

    hard KIP targets late hours short breaks

    Continue reading
  4. "Good"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Partner Executive in Cambridge, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time for less than a year

    Pros

    Good pay Free lunches Enough breaks Cares about employees Employee discounts Shift pattern choices

    Cons

    Really long probation period Difficult to manage when needed to get a specific day off or swap shifts So many employees you can get overlooked or forgotten at first

  5. "Good"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Executive in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time for more than 3 years

    Pros

    Work life Balance is encouraged

    Cons

    Very little opportunity for Growth

    Continue reading
  6. "Pros."

    3.0
    Former Employee - Cs Executive in Cambridge, England

    I worked at Booking.com full-time

    Pros

    The are lots of pros,

    Cons

    There are lots of cons dawg

  7. "Stressful"

    2.0
    Former Employee - Customer Service Representative in Cambridge, England

    I worked at Booking.com full-time

    Pros

    Get general knowledge on what do you need to be careful while making a booking.

    Cons

    Busy and stressful working environment

  8. COVID-19

    "Great environment but poor ways of working embedded in most divisions"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Change Specialist 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Booking.com full-time for more than 5 years

    Pros

    The people here are amazing and deeply care about the work they're doing. This has significantly increased my motivation over the years I've been here. Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset. Also, talking about corona, I believe the work and transparency of the leadership team (Especially the Transport one) deserves credit and I feel the company is dealing with the people side of things fairly well. Great work/life balance: not pushed into overtime - a lot of support during problems

    Cons

    Work generally lacks structure and poor practices are embedded in most departments as a result of the impressive growth the company has gone through (wasting resources is not a big deal when the company brings in so much profit). However, this is starting to change and I believe corona will force Booking to improve quickly. On managers, this is a hit or miss. There's plenty of good managers that will enable you to make the most of your time here, but bad ones are still in their positions despite extensive evidence (high turnaround - poor KPIs - HR grievances - poor performance reviews) On compensation Booking.com continues to underpay at most levels compared to industry average, losing a lot of great talent as a result. I expect this will just get worse following the financial hit from corona.

    Continue reading
  9. "Good work environment"

    4.0
    Former Employee - Commercial Assistant in Manchester, England

    I worked at Booking.com full-time for more than a year

    Pros

    Fun environment and we’re able to rely on support of colleagues.

    Cons

    Lacked organisational structure and there was a lot of movement within the company during my time there

  10. "Not the company you would expect.."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Accommodation Service Executive II in Cambridge, England
    Doesn't Recommend

    I worked at Booking.com full-time for more than 3 years

    Pros

    Nice benefits and international team.

    Cons

    Not real career progression opportunities unless you make friends with team leaders or managers. No human touch. No fairness. Awful micromanagement. They would target people who would share open feedbacks about the company. Awful pressure on employees to reach targets. They want to make themselves proud of their "blue" values but they are far from valuing people working for them. No care at all for the human aspect.

Found 3176 reviews