Working at Shell Energy Retail |
Notice concerning COVID-19
Shell Energy Retail has posted an update on their COVID-19 response. Please see Company Updates for the latest news.

Shell Energy Retail Overview

Coventry, England
1001 to 5000 employees
Subsidiary or Business Segment
£500 million to £1 billion (GBP) per year
We’re ambitious with a pace to match, and, as part of one of the world’s largest companies, the opportunity and ability to push forward is greater than ever before.

We foster a culture of continuous improvement. Accountability matters ... Read more

Mission: At Shell Energy, we believe that home energy matters.

Our home energy business was born out of Shell’s acquisition of First Utility in 2018. As an original challenger to the big energy suppliers, First Utility had a heritage of supplying great ... Read more

Glassdoor Awards

Best Places to Work: 2019 (#40)

Top CEOs: 2019 (#23), 2017 (#16)

Company Updates

  • COVID-19

    Lockdown is a challenging time for business, but it’s even tougher for the charity sector. Earlier in the year Mind UK was selected by our UK colleagues as Shell Energy's charity of the year. With lockdown and remote working, we’ve had to rethink our fundraising activities, but we haven’t let that stop us. Last week our People team held a “virtual” fundraising day with activities ranging from races, fancy dress, hair dyeing and a pub quiz, to a culmination in an ice bucket challenge. It’s more important than ever to support the vital work of this national mental health charity. Mind UK campaign to improve services, raise awareness and promote understanding of mental health problems, and how they can affect our day to day lives. We’re proud that, even in lockdown, we’ve been able to make a contribution towards such a fantastic cause. #charity #community #MindUK

  • To celebrate National Apprenticeship Week we caught up with a colleague, Tej Heer, to get his thoughts: “When I joined the company in July 2017, I decided to start at the bottom and work my way up. Within my first 6 months I enrolled onto the apprenticeship 'Customer Service Level 2'. The support and encouragement given by my manager enabled me to graduate with a Distinction, which I was delighted with. This allowed me to progress to a Team Manager position, achieved in half the time I had set myself, (9 months). In 2019 I then applied for, and was accepted on to the 'Team Manager and Supervisor Level 3’ apprenticeship. Shell Energy have given me every opportunity to develop myself and enhance my skill-set, and they continue to provide all the support I need. I would strongly recommend these apprenticeships to anyone that is interested.” If you'd like to find out more about our next apprenticeship intake, or our other opportunities, please get in touch at

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Shell Energy Retail – Why Work With Us?

At Shell Energy, we believe that home energy matters.

That’s why we supply 100% renewable electricity, as well as gas, smart home technology, broadband and exclusive rewards.

We're the home energy part of the Shell Energy brand, which also serves large-scale businesses around the world with a leading range of reliable and innovative energy solutions. 

Our home energy business was born out of Shell’s acquisition of First Utility in 2018. As the largest challenger to the big energy suppliers, First Utility brought with it a heritage of supplying great value energy and broadband to homes across Britain.

Icons representing our values

Every day our colleagues challenge and inspire us as we play our part in transitioning to a better and cleaner energy future. That is our purpose; it's why we come to work each day. We're guided by a set of values that bring us together and empower us to deliver for our customers and society:

  • We Care about each other, our customers and the environment
  • We Evolve our thinking and challenge ourselves to be better every day
  • We Embrace Differences and value the diversity in views, ideas and backgrounds 
  • We Deliver on our promises and believe in what we do.

If these values resonate with you, we might be the company for you.

Family Friendly

  • Company maternity/adoption pay - 26 weeks full pay, followed by 13 weeks statutory pay for eligible employees
  • Two weeks full paternity pay
  • BUPA private healthcare available for all employees
  • BUPA Cash Plan
  • Life assurance
  • Pension scheme
  • Flexible working
  • Agile working/working from home where appropriate
  • Company wide bonus scheme
  • Staff tariffs


Development opportunities

  • Mentoring scheme
  • Apprenticeship schemes
  • Training courses
  • Development portal to access development material/share experiences



  • Exclusive retail discounts (c900 retailers)
  • 25 days holiday (plus bank holidays)
  • Holiday trading scheme
  • Quarterly team socials



  • Platform to access healthy meal ideas, exercise videos and mindfulness tips
  • Access to impartial financial advice
  • E-cards to share thanks with colleagues
  • Fresh Fruit Monday - to get your week off to a fresh start
  • Charity events
  • Volunteering opportunities
  • Trim Trail onsite



  • Ample free onsite parking
  • Modern, vibrant offices
  • Den with sofas, PS4, table football
  • Coffee bar, restaurant
  • Smart/casual dress





Shell Energy Retail Reviews

  • Featured Review

    "Very Good Company"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Coventry, England
    Current Employee - Software Engineer in Coventry, England
    Positive Outlook
    Approves of CEO

    I have been working at Shell Energy Retail full-time (Less than a year)


    Good salary and benefits, Using current technology and frameworks, Positive company culture, Friendly and enthusiastic colleagues, Regular communication from HR and Exec Team.


    Haven't encountered any so far

    Advice to Management

    Keep up the good work

See All 266 Reviews

Shell Energy Retail Photos

Shell Energy Retail photo of: Graduation day
Shell Energy Retail photo of: Charity fancy dress fundraising under lockdown - Power Ranger
Shell Energy Retail photo of: Charity fancy dress fund raising under lockdown - Harry Potter
Shell Energy Retail photo of: Charity fancy dress fundraising under lockdown - England cricketer
Shell Energy Retail photo of: Charity fancy dress fund raising under lockdown - Batman
Shell Energy Retail photo of: Informal meeting area - High5ive Four
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Shell Energy Retail Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview


    Hub Manager Interview

    Anonymous Employee in Coventry, England
    Accepted Offer
    Positive Experience
    Difficult Interview


    I applied online. I interviewed at Shell Energy Retail (Coventry, England) in September 2019.


    It was the application submitted online based on my capability framework and then interview - which was based on competencies - well organized. It was HR representative and head of customer services leading it. 1,5h, well paced.

    Interview Questions

See All 41 Interviews

Shell Energy Retail Awards & Accolades

  • GLP Training - Apprenticeship Employer of the Year 2020, GLP Training, 2020
  • 100 Best Companies to Work For, Glassdoor Employees Choice Award, 2019
  • The Institute of Customer Service, ServiceMark Accredited from Jan 2017 - Jan 2020, The Institute of Customer Service, 2017
  • Good Housekeeping Reader Recommended, Good Housekeeping, 2016
  • A Spokesman Said Winner; Best Customer Service, A Spokesman Said, 2016
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Work at Shell Energy Retail? Share Your Experiences

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