Working at Shell Energy Retail | Glassdoor.co.uk

Shell Energy Retail Overview

Coventry, England
1001 to 5000 employees
2019
Company - Private
Utilities
£500 million to £1 billion (GBP) per year
We’re ambitious with a pace to match, and as part of one of the world’s largest companies, the opportunity and ability to push forward is greater than ever before.

We foster a culture of continuous improvement. Accountability matters ... Read more

Mission: At Shell Energy, we believe that home energy matters.

Our home energy business was born out of Shell’s acquisition of First Utility in 2018. As an original challenger to the big energy suppliers, First Utility had a heritage of supplying great ... Read more


Glassdoor Awards

Best Places to Work: 2019 (#40)

Top CEOs: 2017 (#16)

Company Updates

  • Thank you to our employees! We're proud to be named a @Glassdoor Best Place to Work in 2019. #BPTW http://gldr.co/BPTWUK

    Glassdoor - Best Places to Work UK

    Employees have spoken! Here are the Best Places to Work in 2019, according to employees. Did your company make it?

  • Fantastic couple of days hosting our Company-wide conference this week at the Ricoh Arena. From games to 'chat-show' style questions for our Exec, the focus was very much on the excitement of our future. It was wonderful to welcome colleagues from our Krakow and Hamburg offices to HQ in Coventry to share in the fun.

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Shell Energy Retail – Why Work For Us?


At Shell Energy, we believe that home energy matters.

Our home energy business was born out of Shell’s acquisition of First Utility in 2018. As an original challenger to the big energy suppliers, First Utility had a heritage of supplying great value energy and broadband to customers.

Shell Energy supplies 100% renewable electricity, as well as gas, smart home technology and broadband, to British homes.


We’re ambitious with a pace to match, and as part of one of the world’s largest companies, the opportunity and ability to push forward is greater than ever before.

We foster a culture of continuous improvement. Accountability matters, which means enabling transformation through autonomy to influence and see progress through.

Every day we work to provide an environment where all employees feel valued and included, and are able to nurture their talent as individuals and as part of a collaborative team. 

A diverse and inclusive workplace, embedded in our principles of honesty, integrity and respect, brings together remarkable people and enables them to be themselves. At Shell Energy, you’ll be able to apply and develop your skills and knowledge as part of a collaborative team that’s helping to innovate.

We couldn’t reach our ambitions without our inspiring people. As we develop, playing our part in the transition towards a low-carbon future, we want our people to develop with us. Our people are our progress - people like you.



Family Friendly

  • Company maternity/adoption pay - 26 weeks full pay, followed by 13 weeks statutory pay for eligible employees
  • Two weeks full paternity pay
  • BUPA private healthcare
  • Life assurance
  • Pension scheme
  • Flexible working
  • Agile working/working from home where appropriate
  • Staff tariffs

 

Development opportunities

  • Mentoring scheme
  • Apprenticeship schemes
  • Training courses
  • Development portal to access development material/share experiences

 

Leisure

  • Exclusive retail discounts (c900 retailers)
  • 25 days holiday (plus bank holidays)
  • Holiday trading scheme
  • Quarterly team socials

 

Well-being

  • Platform to access healthy meal ideas, exercise videos and mindfulness tips
  • Access to impartial financial advice
  • E-cards to share thanks with colleagues
  • Fresh Fruit Monday - to get your week off to a fresh start
  • Charity events
  • Trim Trail onsite
  •  

Environment

  • Ample free onsite parking
  • Modern, vibrant offices
  • Den with sofas, PS4, table football
  • Coffee bar, restaurant
  • Smart/casual dress

 



Shell Energy Retail Reviews

4.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Shell Energy Retail CEO Colin Crooks
Colin Crooks
42 Ratings
  • Featured Review

    "Thank you!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shell Energy Retail full-time (More than a year)

    Pros

    Support, Encouragement, Team work, Positivity.

    I started here in January last year and within a year have moved to a different role which I love. I don't know why so many people complain about lack of promotion etc. as there are always new opportunities and internal roles coming up. I've had nothing but support from my managers and colleagues when it comes to my development.

    Too many people expect to have things spoonfed to them, and are quick to point their fingers if they don't get what they want. But the bottom line is, If YOU have the motivation to better yourself, I can guarantee First Utility will support you with it.

    Cons

    None to mention, all positive!

    Advice to Management

    Based on my previous roels in other companies, it is refreshing to see the executive team on a daily basis, in the same offices as everyone else, eating in the same canteen etc. It helps to shape the idea that we are all here to achieve the same goal, and we are all equally important, regardless of what role you're in.

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Shell Energy Retail Photos

Shell Energy Retail photo of: Team Incentives
Shell Energy Retail photo of: Team Connections
Shell Energy Retail photo of: Company-wide event to understand the future with our Exec
Shell Energy Retail photo of: Catching up with coffee in The Den
Shell Energy Retail photo of: Customer First Adviser Academy
Shell Energy Retail photo of: A sprinkle of Disney magic in the office celebrating one of our latest tariffs
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Shell Energy Retail Interviews

Experience

Experience
71%
3%
26%

Getting an Interview

Getting an Interview
68%
16%
13%
3

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1.  

    Outbound Sales Representative Interview

    Anonymous Interview Candidate in Coventry, England
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Shell Energy Retail (Coventry, England) in September 2017.

    Interview

    ice breaker to kick start the assessment the a maths and English test, a group exercise, a role play and then 1- 2 - 1 to finish the day off

    Interview Questions

    • why did you choose to work for first utility   1 Answer
See All 31 Interviews

Shell Energy Retail Awards & Accolades

  • Good Housekeeping Reader Recommended, Good Housekeeping, 2016
  • A Spokesman Said Winner; Best Customer Service, A Spokesman Said, 2016
  • Customer Service of the Year, Utilities, Customer Service of the Year, 2017
  • Netmums Recommended, Netmums, 2017
  • The Institute of Customer Service, ServiceMark Accredited from Jan 2017 - Jan 2020, The Institute of Customer Service, 2017
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