Mission: The mantra of 'Customer at our Heart' sits firmly at the centre of our strategy for sustainable growth and our vision to be the most loved holiday company.
In 2016, we launched our three Customer Promises: Quality, Service ...
Inspirers wanted! We have exciting opportunities for Store Managers and Assistant Managers all across the UK - here's a link to a store close to our Head Office in Peterborough, but search our careers site for roles near to you! http://glassdoor.com/slink.htm?key=vQWpV
Are you passionate about leading and inspiring a successful team within travel retail? Visit our website to explore and apply for our live roles across Thomas Cook! We’re hosting an event on Friday 25th May at our Freedom Manchester offices to meet candidates for the Manchester region so apply now to receive your invite or get in touch for more information
176 years ago, our founder Thomas Cook began this company with a vision to “broaden the mind of others and break down the partition walls of prejudice.”
Once describing himself as “the willing and devoted servant of the travelling public”, Thomas Cook was a true pioneer of the travel industry, opening up a world of new destinations and new travel experiences to everyone. By obtaining the best services and prices for his customers, he laid the foundations of the company that still
bears his name today.
Our vision today remains true to the principles of Thomas Cook 176 years ago – to be the best loved holiday company, delighting our customers, our people and our Shareholders.
Thomas Cook Group plc is one of the world’s leading leisure travel groups with sales of £7.8 billion in the year ended 30 September 2016. Thomas Cook is supported by 22,000 employees and operates from 16 source markets; it is number one or two (by revenue) in all its core markets. Thomas Cook Group plc’s shares are listed on the London Stock Exchange (TCG).
Put Our Heart Into It: We seek feedback and act on it. We challenge the status quo and continually look for ways to make things better. We’re proactive to anticipate customers’ needs.
Wear Their Flip-Flops: We listen carefully to understand what’s required. We’re solution focused and strive for the best outcome. We focus on the little things that make a big difference.
We’re One Thomas Cook: We’re open and honest and act with integrity. We take ownership and deliver what we’ve promised. We work as one Thomas Cook team.
To be the world’s best loved holiday company, delighting our customers, staff and shareholders
To profitably grow by consistently delivering high-quality and distinctive holiday experiences that will both increase loyalty from existing customers and attract a new generation to Thomas Cook
The principle of putting Customer at our Heart is the cornerstone of our strategy for profitable growth. We know that happy customers are more likely to come back to Thomas Cook and to recommend us to their friends. Unlocking the value from that increased customer loyalty and recommendation will ensure a sustainable future for our business.
We view that absolute focus on the customer in two ways: in the care that we provide at every stage of the holiday and the direct contact that we are building with customers, whenever and however they want to engage with us.
I have been working at Thomas Cook full-time (Less than a year)
I've been with Thomas Cook for almost two months now and I've had a great experience so far.
There is a great Learning and Development team, they have a really good induction course called "Check In" which is classroom based, but there is also a huge amount of online content on the TC Academy, some of which you can access even before you join so you can start e-learning at your own pace. They offer a wide range of courses for employee development.
I'm based at Head Office and the office itself is open plan, modern, meeting rooms are holiday themed and each based on a different destination. There are always events going on, such as a USA Buzz day where employees could learn more about our US destinations and charity raffles for the Thomas Cook Children's Charity.
The people are all extremely friendly - I had lots of people coming to say hello in my first few weeks either in neighbouring teams or just generally. Lots of people have worked at Thomas Cook for a long time which is really impressive to see and they have a lot of knowledge to share on the company and it's history.
Thomas Cook is a very large global organisation with lots of different departments within the wider Group so it can take a while to understand those different areas and brands and how they fit together, but there is a good amount of support to help new joiners to do this and have a good understanding of the wider organisation.
Advice to Management
Thomas Cook prides itself on being "Customer at the Heart" and this has really been reflected in my experience so far - maintaining a positive culture in a large organisation is not easy to do, but I definitely have experienced a very open and friendly culture and have had a great experience so far.
I applied online. The process took 4 weeks. I interviewed at Thomas Cook (Warrington, North West England, England) in May 2015.
Phone interview, followed by face to face interview with 2 senior managers, Very relaxed atmosphere felt genuine interest from interviewers and assessed skill set. Did feel like I was being sold the job as desperate for staff
Let us know if we're missing any workplace or industry recognition –