Working at Thomas Cook | Glassdoor.co.uk

Thomas Cook Overview

London, England
10000+ employees
1841
Company - Public (TCG)
Travel Agency
$10+ billion (USD) per year
175 years ago, our founder Thomas Cook began this company with a vision to ‘broaden the mind of others and break down the partition walls of prejudice.'
Once describing himself as ‘the willing and devoted servant of the travelling ... Read more

Company Updates

  • Inspirers wanted! We have exciting opportunities for Store Managers and Assistant Managers all across the UK - here's a link to a store close to our Head Office in Peterborough, but search our careers site for roles near to you! http://glassdoor.com/slink.htm?key=vQWpV


    Peterborough Queens Store Manager - Peterborough Queensgate

  • Are you passionate about leading and inspiring a successful team within travel retail? Visit our website to explore and apply for our live roles across Thomas Cook! We’re hosting an event on Friday 25th May at our Freedom Manchester offices to meet candidates for the Manchester region so apply now to receive your invite or get in touch for more information

    http://glassdoor.com/slink.htm?key=vQWHH

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Thomas Cook Video

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Thomas Cook – Why Work For Us?


176 years ago, our founder Thomas Cook began this company with a vision to “broaden the mind of others and break down the partition walls of prejudice.”

Once describing himself as “the willing and devoted servant of the travelling public”, Thomas Cook was a true pioneer of the travel industry, opening up a world of new destinations and new travel experiences to everyone. By obtaining the best services and prices for his customers, he laid the foundations of the company that still
bears his name today.

Our vision today remains true to the principles of Thomas Cook 176 years ago – to be the best loved holiday company, delighting our customers, our people and our Shareholders.

Thomas Cook Group plc is one of the world’s leading leisure travel groups with sales of £7.8 billion in the year ended 30 September 2016. Thomas Cook is supported by 22,000 employees and operates from 16 source markets; it is number one or two (by revenue) in all its core markets. Thomas Cook Group plc’s shares are listed on the London Stock Exchange (TCG).

Put Our Heart Into It: We seek feedback and act on it. We challenge the status quo and continually look for ways to make things better. We’re proactive to anticipate customers’ needs.

Wear Their Flip-Flops: We listen carefully to understand what’s required. We’re solution focused and strive for the best outcome. We focus on the little things that make a big difference.

We’re One Thomas Cook: We’re open and honest and act with integrity. We take ownership and deliver what we’ve promised. We work as one Thomas Cook team.


Customers at Our Heart

Vision:
To be the world’s best loved holiday company, delighting our customers, staff and shareholders

Mission:
To profitably grow by consistently delivering high-quality and distinctive holiday experiences that will both increase loyalty from existing customers and attract a new generation to Thomas Cook

Strategy:    
The principle of putting Customer at our Heart is the cornerstone of our strategy for profitable growth. We know that happy customers are more likely to come back to Thomas Cook and to recommend us to their friends. Unlocking the value from that increased customer loyalty and recommendation will ensure a sustainable future for our business.
We view that absolute focus on the customer in two ways: in the care that we provide at every stage of the holiday and the direct contact that we are building with customers, whenever and however they want to engage with us.


Thomas Cook Reviews

3.1
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Thomas Cook CEO Peter Fankhauser
Peter Fankhauser
90 Ratings
  • Featured Review

    "Fast-Paced, Great People and Interesting Product"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Peterborough, England
    Current Employee - Anonymous Employee in Peterborough, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thomas Cook full-time (Less than a year)

    Pros

    I've been with Thomas Cook for almost two months now and I've had a great experience so far.
    There is a great Learning and Development team, they have a really good induction course called "Check In" which is classroom based, but there is also a huge amount of online content on the TC Academy, some of which you can access even before you join so you can start e-learning at your own pace. They offer a wide range of courses for employee development.
    I'm based at Head Office and the office itself is open plan, modern, meeting rooms are holiday themed and each based on a different destination. There are always events going on, such as a USA Buzz day where employees could learn more about our US destinations and charity raffles for the Thomas Cook Children's Charity.
    The people are all extremely friendly - I had lots of people coming to say hello in my first few weeks either in neighbouring teams or just generally. Lots of people have worked at Thomas Cook for a long time which is really impressive to see and they have a lot of knowledge to share on the company and it's history.

    Cons

    Thomas Cook is a very large global organisation with lots of different departments within the wider Group so it can take a while to understand those different areas and brands and how they fit together, but there is a good amount of support to help new joiners to do this and have a good understanding of the wider organisation.

    Advice to Management

    Thomas Cook prides itself on being "Customer at the Heart" and this has really been reflected in my experience so far - maintaining a positive culture in a large organisation is not easy to do, but I definitely have experienced a very open and friendly culture and have had a great experience so far.

See All 363 Reviews

Thomas Cook Photos

Thomas Cook photo of: Thomas Cook Offices
Thomas Cook photo of: Thomas Cook Offices
Thomas Cook photo of: Thomas Cook Offices
Thomas Cook photo of: Thomas Cook Offices
Thomas Cook photo of: Thomas Cook Offices
Thomas Cook photo of: Thomas Cook Offices
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Thomas Cook Interviews

Experience

Experience
66%
14%
20%

Getting an Interview

Getting an Interview
56%
13%
12%
7
7
3
2

Difficulty

2.7
Average

Difficulty

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Average
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  1. Featured Interview

     

    Manager Interview

    Anonymous Employee in Warrington, North West England, England
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at Thomas Cook (Warrington, North West England, England) in May 2015.

    Interview

    Phone interview, followed by face to face interview with 2 senior managers, Very relaxed atmosphere felt genuine interest from interviewers and assessed skill set. Did feel like I was being sold the job as desperate for staff

    Interview Questions

    • How would you deal with an underperforming member of staff   1 Answer
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Thomas Cook Awards & Accolades

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