Thomas Cook Overview

  • www.thomascook.com
  • London, United Kingdom
  • 10000+ Employees
  • 1841
  • Company - Public (TCKGY)
  • Travel Agencies
  • $10+ billion (USD)

CompetitorsTUI Group, Expedia Group, Jet2.com
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175 years ago, our founder Thomas Cook began this company with a vision to ‘broaden the mind of others and break down the partition walls of prejudice.' Once describing himself as ‘the willing and devoted servant of the travelling public,’ Thomas Cook was a true pioneer of ...
Mission: The mantra of 'Customer at our Heart' sits firmly at the centre of our strategy for sustainable growth and our vision to be the most loved holiday company. In 2016, we launched our three Customer Promises: Quality, Service, Reliability. These promises shape everything we do ...

Thomas Cook Reviews

3.8
60%
Recommend to a Friend
30%
Approve of CEO
Peter Fankhauser
Peter Fankhauser
341 Ratings
30 Apr 2021
Thomas Cook icon

"Cabin crew"

Current Employee - Cabin Crew in London, England, England
Recommends

I have been working at Thomas Cook full-time

Pros

Good company to work for
Good pay

Cons

Liquidation
Long hours
Standby call outs often
See All 913 Reviews

Diversity & Inclusion at Thomas Cook

3.9
(74 reviews)

Thomas Cook Photos

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Thomas Cook Interviews

Experience
Positive66%
Negative21%
Neutral13%
Getting an Interview
Applied online70%
Recruiter10%
In Person7%
Difficulty
2.8
Average
HardAverageEasy

  1. Helpful(1)
    [employerShortName] icon

    Customer Service Representative Interview

    Anonymous Employee in United Kingdom
    Accepted Offer
    Positive Experience
    Average Interview
    Application

    I applied online. I interviewed at Thomas Cook (United Kingdom)

    Interview

    applied online and was then asked to attend an assessment centre. it was 3 hours long and involved 4 sections, about the job and company, group work, individual presentations and 1 to 1 interviews.
    Interview

    tell me a time where you have had to deal with a difficult customer

    Answer Question

See All 105 interviews

Company Updates

22 August 2018
So excited to share our news that we have been shortlisted for this year’s LGBT-friendly travel company of the year in the TTG Travel Awards. #travel #thomascook #award
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Thomas Cook Awards & Accolades

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Popular Careers with Thomas Cook Job Seekers

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Thomas Cook FAQ

(34 Questions)

All answers shown come directly from Thomas Cook Reviews and are not edited or altered.

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What is health insurance like at Thomas Cook?

...An excellent workforce with a great salary and company benefits such as final pension scheme and private health care...

1 October 2019

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