Thomas Cook Reviews | Glassdoor.co.uk

Thomas Cook Reviews

Updated 20 Sep 2019

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Found 407 reviews

3.2
StarStarStarStarStar
Rating TrendsRating Trends
56%
Recommend to a Friend
67%
Approve of CEO
Thomas Cook CEO Peter Fankhauser
Peter Fankhauser
158 Ratings
Pros
  • "Thomas Cook is continually striving to improve which provides a positive and open working environment(in 20 reviews)

  • "Free Holidays, Central Location, Great People(in 15 reviews)

Cons
  • "Long hours & poor company benefits (inc pensions) for those not in sales(in 24 reviews)

  • "No clear direction from Senior Management(in 9 reviews)

More Pros and Cons
  1. "Excellent Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Travel Agent in Bristol, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Thomas Cook part-time for less than a year

    Pros

    Good benefits with sensible pay structures

    Cons

    Long hours and short breaks

    Continue reading
    Thomas Cook2019-08-13
  2. "Cabin manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Cabin Crew Manager in Nottingham, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Thomas Cook part-time for more than 10 years

    Pros

    If you like travel the long haul programme offers a good variety of destinations The pay is the best in the industry

    Cons

    Company look after you when sick Thomas cook pay the best wages in the industry Good holiday concessions

    Continue reading
    Thomas Cook2019-09-20
  3. "Thomas cook"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Cabin Manager in Manchester, England
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Thomas Cook full-time for more than 10 years

    Pros

    Good routes pay benefits and positive culture

    Cons

    Mixed fleet and difficulty getting part time

    Continue reading
    Thomas Cook2019-09-20
  4. "Cabin Crew - MAN"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Cabin Crew in Manchester, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Thomas Cook full-time for more than 3 years

    Pros

    You get to see a the world The pay is great The people you work with are great Discounts on holidays and travel

    Cons

    You are away from home a lot of the time Very long days/nights Unsociable hours

    Thomas Cook2019-09-18
  5. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Consultant in Bristol, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thomas Cook part-time for more than a year

    Pros

    COMMISSION YOU RECEIVE EVERY QUARTER, TRAVEL BENEFITS, GROW AND DEVELOP IN THE BUSINESS, GREAT WORK BALANCE.

    Cons

    I do not hold any cons of the job

    Thomas Cook2019-09-13
  6. "Great airline"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Cabin Crew in Gatwick, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Thomas Cook full-time for more than a year

    Pros

    Great pay, friendly crew and team to work with!

    Cons

    Find out everything important last minute

    Thomas Cook2019-09-10
  7. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Personal Assistant in Peterborough, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thomas Cook full-time for more than 5 years

    Pros

    Inclusive & diverse, good travel concessions, fast paced (no 2 days the same)

    Cons

    no bonus (only for certain grade bands) lack of strategic direction going through a lot of change so unclear on future of company

    Thomas Cook2019-09-09
  8. "apprentice sales consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Consultant in London, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Thomas Cook full-time for more than a year

    Pros

    nice environment to work in frequent progression meetings

    Cons

    not good pay not much benefits rely too much on customers opinions to enalbe us to get incentives and bonus not much personal development

    Thomas Cook2019-08-24
  9. "Same work for half the pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Apprentice in Hemel Hempstead, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Thomas Cook full-time for more than a year

    Pros

    Friendly colleagues and some discounts available

    Cons

    Underpaid even after apprenticeship. Expected to provide highly personal and professional service for minimal incentive. Management not caring and constantly reducing perks. No real chance for progression beyond store without degree.

    Continue reading
    Thomas Cook2019-08-22
  10. "Good working conditions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Compliance Auditor in Manchester, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Thomas Cook full-time for more than 10 years

    Pros

    good working and life balance

    Cons

    communication could be improved throughout

    Thomas Cook2019-08-05
Found 407 reviews