Thomas Cook Reviews | Glassdoor.co.uk

Thomas Cook Reviews

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Found 412 reviews

3.3
StarStarStarStarStar
Rating TrendsRating Trends
65%
Recommend to a Friend
82%
Approve of CEO
Thomas Cook CEO Peter Fankhauser
Peter Fankhauser
143 Ratings
Pros
  • "Thomas Cook is continually striving to improve which provides a positive and open working environment(in 27 reviews)

  • "Family orientated, good work life balance, innovative business models and change, flexibility on a 360 basis, good benefits packages available(in 12 reviews)

Cons
  • "Long hours & poor company benefits (inc pensions) for those not in sales(in 24 reviews)

  • "Disconnect between Head Office and Retail(in 9 reviews)

More Pros and Cons
  1. "MAnager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Thomas Cook part-time

    Pros

    Team and staff Product is amazing

    Cons

    Big company Just a number Hard to be listened too

    Thomas Cook2019-04-16
  2. "Good prospects"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Manager in Falkirk, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thomas Cook full-time for more than 8 years

    Pros

    travel, hours team spirit and people

    Cons

    needs to be a wee bit more flexible in terms of annual leave

    Advice to Management

    keep doing what you are doing

    Thomas Cook2019-04-08
  3. "Friendly place, bad management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Peterborough, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Thomas Cook full-time for more than a year

    Pros

    Nice people, relaxed atmosphere, casual dress code

    Cons

    Lack of development, no budget, low pay, slow decision making from management and too many people involved in the sign off of projects. Decisions are made & then changed multiple times at the last minute which is very frustrating.

    Advice to Management

    Have a plan & stop working on knee-jerk reactions. Get to know what staff actually do, stop responding to 'suck up to the boss' culture & listening to the people who shout the loudest.

    Thomas Cook2019-04-15
  4. "Assistant Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Wallasey, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thomas Cook full-time for more than 5 years

    Pros

    Family orientated, good work life balance, innovative business models and change, flexibility on a 360 basis, good benefits packages available

    Cons

    Not able to think of anything major

    Advice to Management

    Listen to the people aswell as the customer

    Thomas Cook2019-03-30
  5. "Great for travel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Peterborough, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thomas Cook full-time for more than 19 years

    Pros

    As a business it’s constantly changing and evolving. If you like change then it’s good.

    Cons

    If you don’t like change then it’s not for you

    Thomas Cook2019-03-26
  6. "Not enough pay for the work you do"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Thomas Cook full-time

    Pros

    Nice customers Rewarding sometimes Discounts on holidays

    Cons

    Low pay Work through lunch Start early, leave late Work weekends

    Thomas Cook2019-04-11
  7. "Great values"

    StarStarStarStarStar
    • Culture & Values
    Former Employee - Anonymous Employee 
    Recommends

    I worked at Thomas Cook full-time for more than 5 years

    Pros

    Great experiences (overseas) Great values everyone loved

    Cons

    Long hours and too much responsibility at times when dealing with resort incidents

    Thomas Cook2019-03-26
  8. "Sales consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Thomas Cook full-time for more than 19 years

    Pros

    Fantastic people and great perks

    Cons

    Salary could be a bit better

    Thomas Cook2019-03-21
  9. "Difficult times and some politics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Thomas Cook full-time for more than 5 years

    Pros

    Great brand, great heritage, great sector and some good people

    Cons

    Senior execs spend too much time playing politics and looking after their own areas at the expense of the customer and the wider company

    Advice to Management

    Stop letting senior execs get away with it, call out bad behaviour and stop it!!

    Thomas Cook2019-03-26
  10. "Yield and Product Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Yield and Product Manager in Peterborough, England
    Recommends
    Negative Outlook
    No Opinion of CEO

    I have been working at Thomas Cook full-time for more than 19 years

    Pros

    Part of a global travel network that is going through a transformation and developing good holiday products

    Cons

    Investment and development is constrained by debt and poor performance

    Thomas Cook2019-03-23
Found 412 reviews