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Thomas Cook Reviews
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    Found 412 reviews

    3.3
    StarStarStarStarStar
    Rating TrendsRating Trends
    65%
    Recommend to a Friend
    82%
    Approve of CEO
    Thomas Cook CEO Peter Fankhauser
    Peter Fankhauser
    143 Ratings
    Pros

    • "Thomas Cook is continually striving to improve which provides a positive and open working environment" (in 27 reviews)

    • "Family orientated, good work life balance, innovative business models and change, flexibility on a 360 basis, good benefits packages available" (in 12 reviews)

    Cons

    • "Long hours & poor company benefits (inc pensions) for those not in sales" (in 24 reviews)

    • "Disconnect between Head Office and Retail" (in 9 reviews)

    More Pros and Cons

    1. "MAnager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      Disapproves of CEO

      I have been working at Thomas Cook part-time

      Pros

      Team and staff Product is amazing

      Cons

      Big company Just a number Hard to be listened too

      Thomas Cook2019-04-16

    2. "Good prospects"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Assistant Manager in Falkirk, Scotland
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Thomas Cook full-time for more than 8 years

      Pros

      travel, hours team spirit and people

      Cons

      needs to be a wee bit more flexible in terms of annual leave

      Advice to Management

      keep doing what you are doing

      Thomas Cook2019-04-08

    3. "Friendly place, bad management"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Peterborough, England
      Doesn't Recommend
      Negative Outlook
      No Opinion of CEO

      I worked at Thomas Cook full-time for more than a year

      Pros

      Nice people, relaxed atmosphere, casual dress code

      Cons

      Lack of development, no budget, low pay, slow decision making from management and too many people involved in the sign off of projects. Decisions are made & then changed multiple times at the last minute which is very frustrating.

      Advice to Management

      Have a plan & stop working on knee-jerk reactions. Get to know what staff actually do, stop responding to 'suck up to the boss' culture & listening to the people who shout the loudest.

      Thomas Cook2019-04-15

    4. "Assistant Store Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Assistant Store Manager in Wallasey, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Thomas Cook full-time for more than 5 years

      Pros

      Family orientated, good work life balance, innovative business models and change, flexibility on a 360 basis, good benefits packages available

      Cons

      Not able to think of anything major

      Advice to Management

      Listen to the people aswell as the customer

      Thomas Cook2019-03-30

    5. "Great for travel"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Peterborough, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Thomas Cook full-time for more than 19 years

      Pros

      As a business it’s constantly changing and evolving. If you like change then it’s good.

      Cons

      If you don’t like change then it’s not for you

      Thomas Cook2019-03-26

    6. "Not enough pay for the work you do"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Doesn't Recommend
      Negative Outlook
      No Opinion of CEO

      I worked at Thomas Cook full-time

      Pros

      Nice customers Rewarding sometimes Discounts on holidays

      Cons

      Low pay Work through lunch Start early, leave late Work weekends

      Thomas Cook2019-04-11

    7. "Great values"

      StarStarStarStarStar
      • Culture & Values
      Former Employee - Anonymous Employee 
      Recommends

      I worked at Thomas Cook full-time for more than 5 years

      Pros

      Great experiences (overseas) Great values everyone loved

      Cons

      Long hours and too much responsibility at times when dealing with resort incidents

      Thomas Cook2019-03-26

    8. "Sales consultant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Thomas Cook full-time for more than 19 years

      Pros

      Fantastic people and great perks

      Cons

      Salary could be a bit better

      Thomas Cook2019-03-21

    9. "Difficult times and some politics"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Doesn't Recommend
      Negative Outlook
      No Opinion of CEO

      I worked at Thomas Cook full-time for more than 5 years

      Pros

      Great brand, great heritage, great sector and some good people

      Cons

      Senior execs spend too much time playing politics and looking after their own areas at the expense of the customer and the wider company

      Advice to Management

      Stop letting senior execs get away with it, call out bad behaviour and stop it!!

      Thomas Cook2019-03-26

    10. "Yield and Product Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Yield and Product Manager in Peterborough, England
      Recommends
      Negative Outlook
      No Opinion of CEO

      I have been working at Thomas Cook full-time for more than 19 years

      Pros

      Part of a global travel network that is going through a transformation and developing good holiday products

      Cons

      Investment and development is constrained by debt and poor performance

      Thomas Cook2019-03-23
    Found 412 reviews