Thomas Cook Reviews

Pros

I've been with Thomas Cook for almost two months now and I've had a great experience so far.
There is a great Learning and Development team, they have a really good induction course called "Check In" which is classroom based, but there is also a huge amount of online content on the TC Academy, some of which you can access even before you join so you can start e-learning at your own pace. They offer a wide range of courses for employee development.
I'm based at Head Office and the office itself is open plan, modern, meeting rooms are holiday themed and each based on a different destination. There are always events going on, such as a USA Buzz day where employees could learn more about our US destinations and charity raffles for the Thomas Cook Children's Charity.
The people are all extremely friendly - I had lots of people coming to say hello in my first few weeks either in neighbouring teams or just generally. Lots of people have worked at Thomas Cook for a long time which is really impressive to see and they have a lot of knowledge to share on the company and it's history.

Advice to Management

Thomas Cook prides itself on being "Customer at the Heart" and this has really been reflected in my experience so far - maintaining a positive culture in a large organisation is not easy to do, but I definitely have experienced a very open and friendly culture and have had a great experience so far.

Pros

I work in a lovely, collaborative team. The company's strategy is clear and management are transparent. I enjoy working here.

Pros

the big stable company, opportunities to grow

Pros

Discounts, flexible, career progression, Training, Educationals, working as part of a small team

Advice to Management

Listen more to front line staff and don’t make massive changes without consulting first....ie incentives paid every quarter

Pros

- Thomas Cook is continually striving to improve which provides a positive and open working environment
- Flexible Working patterns
- Regular opportunities for career development
- Excellent employee initiatives including Women's Sponsorship Programme
- Clear and regular communication from senior leaders regarding performance and future direction of the business
- Product awareness days which help to expand understanding of the business and also bring some fun to the office!
- Regular training opportunities

Pros

Great Progression opportunities, Ok pay, Contact Centre staff have the opportunities to travel to amazing destinations for free

Advice to Management

Increase employee benefits

Pros

I have worked in many jobs where I dread going into work every morning - I have never felt like that working at Thomas Cook (HQ). The HQ in Peterborough is large and open plan so teams are all integrated, there is a diverse range of people and roles which means every day brings something new. There is a high focus on training and developing people to further their careers - the managers genuinely want to help you achieve your goals.

Pros

With out the travel perks being offered I struggled to find any

Advice to Management

Stop making the same mistakes year after year. Listen to advice. Get rid of the dead wood that has been there for years and still not achieving b

Pros

A really inclusive culture focused on talent and career progression. Transparent leadership with some really amazing travel benefits.

Advice to Management

Keep it up! Love being part of such an open and honest working company.

Pros

The training is great and you have regular one to ones with your manager, I love the autonomy I am given in my role and I work for a supportive team. There are great opportunities for career progression.

Advice to Management

Continue to encourage a work - life balance and continue to motivate the team.