Thomas Cook Reviews | Glassdoor.co.uk

Thomas Cook Reviews

Updated 17 June 2018
315 reviews

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3.1
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Thomas Cook CEO Peter Fankhauser
Peter Fankhauser
90 Ratings

315 Employee Reviews

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Pros
Cons
  • "Can be long hours especially if there are issues at the airport with delays etc and wearing a full formal uniform in very hot countries" (in 17 reviews)

  • "blich; es kommen permanent weitere Aufgaben dazu, ohne Entlastung, work-life-balance eher schlecht" (in 8 reviews)

More Pros and Cons

  1. Featured Review

    "Fast-Paced, Great People and Interesting Product"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Peterborough, England
    Current Employee - Anonymous Employee in Peterborough, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thomas Cook full-time (Less than a year)

    Pros

    I've been with Thomas Cook for almost two months now and I've had a great experience so far.
    There is a great Learning and Development team, they have a really good induction course called "Check In" which is classroom based, but there is also a huge amount of online content on the TC Academy, some of which you can access even before you join so you can start e-learning at your own pace. They offer a wide range of courses for employee development.
    I'm based at Head Office and the office itself is open plan, modern, meeting rooms are holiday themed and each based on a different destination. There are always events going on, such as a USA Buzz day where employees could learn more about our US destinations and charity raffles for the Thomas Cook Children's Charity.
    The people are all extremely friendly - I had lots of people coming to say hello in my first few weeks either in neighbouring teams or just generally. Lots of people have worked at Thomas Cook for a long time which is really impressive to see and they have a lot of knowledge to share on the company and it's history.

    Cons

    Thomas Cook is a very large global organisation with lots of different departments within the wider Group so it can take a while to understand those different areas and brands and how they fit together, but there is a good amount of support to help new joiners to do this and have a good understanding of the wider organisation.

    Advice to Management

    Thomas Cook prides itself on being "Customer at the Heart" and this has really been reflected in my experience so far - maintaining a positive culture in a large organisation is not easy to do, but I definitely have experienced a very open and friendly culture and have had a great experience so far.


  2. "Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    An amazing travel company to work for, training very good

    Cons

    Interview stage very hard, low career progression.

  3. "airlines advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Thomas Cook full-time

    Pros

    easy job with good opportunities to develop
    fun team

    Cons

    with use any excuse to not give a bonus
    incredibly poor systems

    Advice to Management

    don't try to scam your temp workers!


  4. "Once a great job but going downhill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Selling people a great product. The company do believe in putting things right and owning up when things go wrong. Good technology in place.

    Cons

    Grossly understaffed and does not seem to be getting any better.

    Advice to Management

    It's becoming the norm to work on 2 staff all day. This is not a pleasant environment to work in. Good staff are leaving because of these conditions.


  5. "Business support manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Support in Peterborough, England
    Former Employee - Business Support in Peterborough, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Thomas Cook full-time (More than 5 years)

    Pros

    Multi national workforce - Great learn & share work ethic with other nationalities
    Opportunity to travel to some great Worldwide destinations

    Cons

    Business areas can sometimes work in silos, when change happens, not all areas impacted are considered
    Staff turn over for customer facing Managerial roles is high

    Advice to Management

    Create 'best practice' document repository


  6. Helpful (1)

    "Average"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Thomas Cook full-time

    Pros

    Get to look at nice holidays

    Cons

    Low salary
    Deserve better rewards
    Don't look after staff very well


  7. Helpful (3)

    "worst company I have ever worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Glasgow, Scotland
    Former Employee - Sales Consultant in Glasgow, Scotland
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Thomas Cook full-time (More than a year)

    Pros

    meeting all the lovely customers and getting to know them on a personal basis (some of which I still meet in the shopping centre)

    Cons

    underpaid, managers and staff who are bullies, £1 commission on a £2000 holiday, threatened by management, being told I have to force clients to book a holiday.

    Advice to Management

    Dont employ people who are bullies, thiefs or drug adicts!!! There was a few staff members in the branch who I really got on well with. The rest are horrible! I caught one girl stealing from my bag but as there was no cameras, management believed her over me. I was told one day if I didnt force 1 client in to booking a holiday, I was going to lose my job! Also a worker was seen taking drugs to get her through a 12 hour shift at christmas by 3 members of management but nothing was done. I was bullied by management when my father passed away telling me I was lying and that I didnt suffer from depression despite a continous doctors line stating this. Please have a long hard chat with your staff. Staff made me not want to be here anymore.

    Thomas Cook Response

    20 Jun 2018 – Senior Resourcing Business Partner

    Thank you for sharing your feedback on your time at Thomas Cook. We’re committed to providing a supportive environment for our colleagues, where everyone feels safe and valued, with the customer at... More

  8. Helpful (2)

    "Travel consultant"

    StarStarStarStarStar
    Former Employee - Travel Consultant in Loughborough, England
    Former Employee - Travel Consultant in Loughborough, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Thomas Cook full-time (More than 10 years)

    Pros

    None if you like being a dogs body this is the job for you

    Cons

    Everything.... over worked and under paid


  9. Helpful (1)

    "Was good until 2015"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Thomas Cook full-time

    Pros

    good team
    good environment

    Cons

    management changed a lot of the ways in which team worked
    new manager upset a lot of staff members, due to abrupt personality


  10. "Great company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Communications in Peterborough, England
    Former Employee - Communications in Peterborough, England
    Recommends
    Approves of CEO

    I worked at Thomas Cook full-time (More than 3 years)

    Pros

    Great people, culture and amazing holiday discounts

    Cons

    None - I really enjoyed my time there

    Advice to Management

    Keep doing what your doing!


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