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Thomas Cook Reviews
315 reviews
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Full-timePart-timeApprove of CEO
Peter Fankhauser
90 Ratings
Pros
"people, culture, buzz and ability to manage your work life balance" (in 10 reviews)
"New working environment, the open plan layout includes senior management so they are not tucked away in closed offices" (in 18 reviews)
Cons
"Can be long hours especially if there are issues at the airport with delays etc and wearing a full formal uniform in very hot countries" (in 17 reviews)
"blich; es kommen permanent weitere Aufgaben dazu, ohne Entlastung, work-life-balance eher schlecht" (in 8 reviews)
- Featured Review
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"Fast-Paced, Great People and Interesting Product"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Thomas Cook full-time (Less than a year)
Pros
I've been with Thomas Cook for almost two months now and I've had a great experience so far.
There is a great Learning and Development team, they have a really good induction course called "Check In" which is classroom based, but there is also a huge amount of online content on the TC Academy, some of which you can access even before you join so you can start e-learning at your own pace. They offer a wide range of courses for employee development.
I'm based at Head Office and the office itself is open plan, modern, meeting rooms are holiday themed and each based on a different destination. There are always events going on, such as a USA Buzz day where employees could learn more about our US destinations and charity raffles for the Thomas Cook Children's Charity.
The people are all extremely friendly - I had lots of people coming to say hello in my first few weeks either in neighbouring teams or just generally. Lots of people have worked at Thomas Cook for a long time which is really impressive to see and they have a lot of knowledge to share on the company and it's history.Cons
Thomas Cook is a very large global organisation with lots of different departments within the wider Group so it can take a while to understand those different areas and brands and how they fit together, but there is a good amount of support to help new joiners to do this and have a good understanding of the wider organisation.
Advice to Management
Thomas Cook prides itself on being "Customer at the Heart" and this has really been reflected in my experience so far - maintaining a positive culture in a large organisation is not easy to do, but I definitely have experienced a very open and friendly culture and have had a great experience so far.
Thomas Cook 2017-12-14 07:35 PST ![Thomas Cook Logo]()
"Sales Consultant"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOPros
An amazing travel company to work for, training very good
Cons
Interview stage very hard, low career progression.
Thomas Cook 2018-01-16 12:58 PST![Thomas Cook Logo]()
"airlines advisor"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookNo opinion of CEOI worked at Thomas Cook full-time
Pros
easy job with good opportunities to develop
fun teamCons
with use any excuse to not give a bonus
incredibly poor systemsAdvice to Management
don't try to scam your temp workers!
Thomas Cook 2018-06-06 06:00 PDT![Thomas Cook Logo]()
"Once a great job but going downhill"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNeutral OutlookApproves of CEOPros
Selling people a great product. The company do believe in putting things right and owning up when things go wrong. Good technology in place.
Cons
Grossly understaffed and does not seem to be getting any better.
Advice to Management
It's becoming the norm to work on 2 staff all day. This is not a pleasant environment to work in. Good staff are leaving because of these conditions.
Thomas Cook 2018-06-15 16:08 PDT![Thomas Cook Logo]()
"Business support manager"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI worked at Thomas Cook full-time (More than 5 years)
Pros
Multi national workforce - Great learn & share work ethic with other nationalities
Opportunity to travel to some great Worldwide destinationsCons
Business areas can sometimes work in silos, when change happens, not all areas impacted are considered
Staff turn over for customer facing Managerial roles is highAdvice to Management
Create 'best practice' document repository
Thomas Cook 2018-05-31 11:09 PDTHelpful (1)
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"Average"
StarStarStarStarStarDoesn't RecommendNeutral OutlookNo opinion of CEOI worked at Thomas Cook full-time
Pros
Get to look at nice holidays
Cons
Low salary
Deserve better rewards
Don't look after staff very wellThomas Cook 2018-05-21 08:00 PDTHelpful (3)
![Thomas Cook Logo]()
"worst company I have ever worked for"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNegative OutlookNo opinion of CEOI worked at Thomas Cook full-time (More than a year)
Pros
meeting all the lovely customers and getting to know them on a personal basis (some of which I still meet in the shopping centre)
Cons
underpaid, managers and staff who are bullies, £1 commission on a £2000 holiday, threatened by management, being told I have to force clients to book a holiday.
Advice to Management
Dont employ people who are bullies, thiefs or drug adicts!!! There was a few staff members in the branch who I really got on well with. The rest are horrible! I caught one girl stealing from my bag but as there was no cameras, management believed her over me. I was told one day if I didnt force 1 client in to booking a holiday, I was going to lose my job! Also a worker was seen taking drugs to get her through a 12 hour shift at christmas by 3 members of management but nothing was done. I was bullied by management when my father passed away telling me I was lying and that I didnt suffer from depression despite a continous doctors line stating this. Please have a long hard chat with your staff. Staff made me not want to be here anymore.
Thomas Cook 2018-06-10 00:27 PDTHelpful (2)
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"Travel consultant"
StarStarStarStarStarDoesn't RecommendNegative OutlookDisapproves of CEOI worked at Thomas Cook full-time (More than 10 years)
Pros
None if you like being a dogs body this is the job for you
Cons
Everything.... over worked and under paid
Thomas Cook 2018-06-06 10:58 PDTHelpful (1)
![Thomas Cook Logo]()
"Was good until 2015"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsNeutral OutlookNo opinion of CEOI worked at Thomas Cook full-time
Pros
good team
good environmentCons
management changed a lot of the ways in which team worked
new manager upset a lot of staff members, due to abrupt personalityThomas Cook 2018-05-03 06:45 PDT![Thomas Cook Logo]()
"Great company!"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsApproves of CEOI worked at Thomas Cook full-time (More than 3 years)
Pros
Great people, culture and amazing holiday discounts
Cons
None - I really enjoyed my time there
Advice to Management
Keep doing what your doing!
Thomas Cook 2018-04-03 02:25 PDT
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