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    Thomas Cook Reviews

    Updated 13 January 2019
    385 reviews

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    3.3
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Thomas Cook CEO Peter Fankhauser
    Peter Fankhauser
    131 Ratings

    Employee Reviews

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    Pros

    • "Thomas Cook is continually striving to improve which provides a positive and open working environment" (in 25 reviews)

    • "people, culture, buzz and ability to manage your work life balance" (in 10 reviews)

    Cons

    • "long hours shift work and night flights" (in 23 reviews)

    • "blich; es kommen permanent weitere Aufgaben dazu, ohne Entlastung, work-life-balance eher schlecht" (in 8 reviews)

    More Pros and Cons

    1. "Great company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Thomas Cook full-time

      Pros

      Looks after the endividual daily

      Cons

      Easy to get carried away

    2. "Travel Agent"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Travel Agent in Peterborough, England
      Former Employee - Travel Agent in Peterborough, England
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Thomas Cook full-time (Less than a year)

      Pros

      Had the best time working at Thomas Cook HQ - the people are absolutely lovely, and everyone takes care in their selected team. The offices are amazing, and good food is provided too. It is shift work, but honestly it is actually nice to vary times - makes it more interesting. Concessions and incentives are superb. Highly enjoyed it and would recommend the job to anyone else!

      Cons

      I honestly cannot think of any major cons about working for the company, maybe trying to find a parking space if you're on a later shift?

      3. Join the Thomas Cook team
      See Our Latest Jobs

    3. "Good but not great"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Travel Consultant in Peterborough, England
      Current Employee - Travel Consultant in Peterborough, England
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at Thomas Cook full-time (More than 3 years)

      Pros

      Great company to work for

      Cons

      You get promised a lot but this never happens

    4. "Cabin Crew at Thomas Cook Gatwick"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Thomas Cook full-time

      Pros

      Travel, employee discount for on-board duty free, exciting job

      Cons

      Long hours, management have differing views and rules which confuses the new comers as to what is allowed and what isn't, The way they train you is different to the way you will work and that's what confused me. Annual leave is very difficult to be obtained. Some management are simply disrespectful and insensitive.

    5. Helpful (1)

      "Extremely political environment"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in London, England
      Current Employee - Anonymous Employee in London, England
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Thomas Cook full-time (Less than a year)

      Pros

      Some good, talented people within the business

      Cons

      Lack of communication departmentally and top down. Lack of management support. Unethical behavior. Slow decision-making

      Advice to Management

      Senior Management should get on the office floor of the business and not just pay lip service to openness and communication

    6. "A journey of continuous transformation"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Assessor/Trainer in Peterborough, England
      Current Employee - Assessor/Trainer in Peterborough, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Thomas Cook full-time (More than 10 years)

      Pros

      Customer focused, Passionate people, Progression and development opportunities. Great holiday benefits.

      Cons

      Legacy technology, change takes a while

    7. "Great opportunities for growth"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Thomas Cook full-time (More than 10 years)

      Pros

      A great team, travel benefits, some flexible working opportunities, career prospects.

      Cons

      Ever changing organisation so can be some uncertainty at times.

    8. "Fuel Efficency Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Luton, South West England, England
      Former Employee - Anonymous Employee in Luton, South West England, England
      Doesn't Recommend
      Approves of CEO

      I worked at Thomas Cook full-time (More than 3 years)

      Pros

      Good job and a good company spirit

      Cons

      Big organisation so a lot inefficiencies

    9. "Expect you to work a lot of overtime!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Thomas Cook full-time

      Pros

      OK for progression and good training

      Cons

      In retail, they expect you to work overtime most days, hard work for minimum wage

    10. "Sales consultant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Sales Consultant
      Current Employee - Sales Consultant
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at Thomas Cook full-time (More than a year)

      Pros

      Working for Thomas Cook can be rewarding at times however it does have a lot of downfalls. It is one of the best feelings knowing you have found someone the perfect holiday. The staff can either make the job or break it as there can be an element of clique behaviour within some branches, but most of the staff are nice.

      Cons

      Customers can be tough, they expect 5* quality for 2* prices, you are measured a lot on customer service questionnaires that people fill out for you after a transaction however people are tough and they are measured very unfairly and this is something the company is strict on. Incentives are not as good as they once were. New starts are often flung in at the deep end with no support. And sometimes you can be sent out to cover other stores (you often have no say) Also the Tavel industry is a dying trade so it is tough.