Thomas Cook Reviews | Glassdoor.co.uk

Thomas Cook Reviews

Updated 19 September 2018
127 reviews

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3.8
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Recommend to a friend
Approve of CEO
Thomas Cook CEO Peter Fankhauser
Peter Fankhauser
60 Ratings

127 Employee Reviews

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Pros
  • "Working Environment - I really appreciate the culture at Thomas Cook" (in 21 reviews)

  • "people, culture, buzz and ability to manage your work life balance" (in 10 reviews)

Cons
  • "Busy days and long hours sometimes" (in 19 reviews)

  • "blich; es kommen permanent weitere Aufgaben dazu, ohne Entlastung, work-life-balance eher schlecht" (in 8 reviews)

More Pros and Cons

  1. Featured Review

    "Fast-Paced, Great People and Interesting Product"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Peterborough, England
    Current Employee - Anonymous Employee in Peterborough, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thomas Cook full-time (Less than a year)

    Pros

    I've been with Thomas Cook for almost two months now and I've had a great experience so far.
    There is a great Learning and Development team, they have a really good induction course called "Check In" which is classroom based, but there is also a huge amount of online content on the TC Academy, some of which you can access even before you join so you can start e-learning at your own pace. They offer a wide range of courses for employee development.
    I'm based at Head Office and the office itself is open plan, modern, meeting rooms are holiday themed and each based on a different destination. There are always events going on, such as a USA Buzz day where employees could learn more about our US destinations and charity raffles for the Thomas Cook Children's Charity.
    The people are all extremely friendly - I had lots of people coming to say hello in my first few weeks either in neighbouring teams or just generally. Lots of people have worked at Thomas Cook for a long time which is really impressive to see and they have a lot of knowledge to share on the company and it's history.

    Cons

    Thomas Cook is a very large global organisation with lots of different departments within the wider Group so it can take a while to understand those different areas and brands and how they fit together, but there is a good amount of support to help new joiners to do this and have a good understanding of the wider organisation.

    Advice to Management

    Thomas Cook prides itself on being "Customer at the Heart" and this has really been reflected in my experience so far - maintaining a positive culture in a large organisation is not easy to do, but I definitely have experienced a very open and friendly culture and have had a great experience so far.


  2. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Recruiter in London, England
    Current Employee - Corporate Recruiter in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thomas Cook full-time

    Pros

    I work in a lovely, collaborative team. The company's strategy is clear and management are transparent. I enjoy working here.

    Cons

    Need more microwaves and toilets in the London office

  3. "Solution architect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Architect in Peterborough, England
    Current Employee - Solutions Architect in Peterborough, England
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Thomas Cook full-time (More than 3 years)

    Pros

    the big stable company, opportunities to grow

    Cons

    the management style of work, no innovations


  4. Helpful (1)

    "Promising future"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Consultant in Norwich, England
    Current Employee - Travel Consultant in Norwich, England
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Thomas Cook part-time (More than a year)

    Pros

    Discounts, flexible, career progression, Training, Educationals, working as part of a small team

    Cons

    Needs better incentive schemes, not enough opportunities to travel, improved staff discounts

    Advice to Management

    Listen more to front line staff and don’t make massive changes without consulting first....ie incentives paid every quarter


  5. "Forward Thinking and Positive Workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Specialist in Peterborough, England
    Current Employee - Human Resources Specialist in Peterborough, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thomas Cook full-time (More than 3 years)

    Pros

    - Thomas Cook is continually striving to improve which provides a positive and open working environment
    - Flexible Working patterns
    - Regular opportunities for career development
    - Excellent employee initiatives including Women's Sponsorship Programme
    - Clear and regular communication from senior leaders regarding performance and future direction of the business
    - Product awareness days which help to expand understanding of the business and also bring some fun to the office!
    - Regular training opportunities

    Cons

    I've had a very positive 4 years at Thomas Cook so struggle to think of cons at the moment


  6. "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Peterborough, England
    Current Employee - Analyst in Peterborough, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thomas Cook full-time (More than 10 years)

    Pros

    Great Progression opportunities, Ok pay, Contact Centre staff have the opportunities to travel to amazing destinations for free

    Cons

    Long hours & poor company benefits (inc pensions) for those not in sales

    Advice to Management

    Increase employee benefits


  7. "Best comany I've ever worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Peterborough, England
    Current Employee - Anonymous Employee in Peterborough, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thomas Cook full-time (Less than a year)

    Pros

    I have worked in many jobs where I dread going into work every morning - I have never felt like that working at Thomas Cook (HQ). The HQ in Peterborough is large and open plan so teams are all integrated, there is a diverse range of people and roles which means every day brings something new. There is a high focus on training and developing people to further their careers - the managers genuinely want to help you achieve your goals.

    Cons

    There is a lot of change happening within the company on a regular basis. This can make the future of roles uncertain at times. However, this is always for a reason and TC are keen to keep talent within the company wherever possible.

  8. Helpful (2)

    "An uphill struggle in an uncooperative team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Department in Manchester, England
    Former Employee - Human Resources Department in Manchester, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Thomas Cook full-time (Less than a year)

    Pros

    With out the travel perks being offered I struggled to find any

    Cons

    No team sprit. Some of the worst IT. Culture of blame. The lower you are paid the less they care about you welfare. A team that enjoys saying no to the smallest of requests.

    Advice to Management

    Stop making the same mistakes year after year. Listen to advice. Get rid of the dead wood that has been there for years and still not achieving b


  9. "Great Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Head Office Employee in Peterborough, England
    Current Employee - Head Office Employee in Peterborough, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thomas Cook full-time (More than 5 years)

    Pros

    A really inclusive culture focused on talent and career progression. Transparent leadership with some really amazing travel benefits.

    Cons

    Can honestly say at the moment I haven't come across any.

    Advice to Management

    Keep it up! Love being part of such an open and honest working company.


  10. "It's a great place to work at Thomas Cook"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assessor in Peterborough, England
    Current Employee - Assessor in Peterborough, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thomas Cook full-time (More than 10 years)

    Pros

    The training is great and you have regular one to ones with your manager, I love the autonomy I am given in my role and I work for a supportive team. There are great opportunities for career progression.

    Cons

    Investment needs to continue in technology so we can have up to date tools for the work that we do.

    Advice to Management

    Continue to encourage a work - life balance and continue to motivate the team.


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