Thomas Cook Reviews | Glassdoor.co.uk

Glassdoor uses cookies to improve your site experience. By continuing, you agree to our use of cookies. OK | Learn More

Thomas Cook Reviews

Updated 18 November 2017
200 reviews

Filter

Filter

Full-timePart-time

3.2
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Thomas Cook CEO Peter Fankhauser
Peter Fankhauser
66 Ratings

200 Employee Reviews

Sort: PopularRatingDate

Pros
  • Some great people in this business (in 12 reviews)

  • people, culture, buzz and ability to manage your work life balance (in 5 reviews)

Cons
  • Extremely tiring, long hours and airport runs in the middle of the night (in 15 reviews)

  • No clear direction from Senior Management (in 9 reviews)

More Pros and Cons

  1. "Good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in London, England
    Current Employee - Software Engineer in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good company to work for and enjoy lots of discounted holidays

    Cons

    It is a atmosphere of challenging environment if you are working with other teams based not in same location


  2. "Holiday rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Lifestyle. Great apartment. Fun working environment. Some of the hotels are excellent and treat you very well

    Cons

    Extremely tiring, long hours and airport runs in the middle of the night.

    Advice to Management

    Avoid favoritism


  3. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Relations in Falkirk, Scotland
    Current Employee - Customer Relations in Falkirk, Scotland
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Thomas Cook (More than a year)

    Pros

    Amazing team of people to work with

    Cons

    Some very difficult customers to try and deal with.

    Advice to Management

    Keep up the good work, remember their is people that want to progress within the business. Please keep people up to date with the current opportunities.

    Thomas Cook Response

    3 Nov 2017 – Senior Resourcing Manager

    Hi, We really appreciate it when people take the time to leave us some feedback, so thank you!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Company do not back up their staff and don’t support their staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cabin Crew in Littlehampton, England
    Current Employee - Cabin Crew in Littlehampton, England
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Thomas Cook full-time (More than 3 years)

    Pros

    Good travel opportunities and good pay. Mostly pleasant staff. Easily able to contact management. Variety in travel routes and hours worked.

    Cons

    Unsociable hours, bad staff treatment. Lack of reliability in getting your full pay of commission this must be monitored monthly.

    Advice to Management

    Treat staff better


  6. Helpful (1)

    "Was great at first then the life and fun was sucked out of it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance Manager in Peterborough, England
    Former Employee - Finance Manager in Peterborough, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Thomas Cook full-time (More than 8 years)

    Pros

    - People, had some great colleagues.
    - Used to be a fun place to be

    Cons

    - Salaries - terrible and nowhere near market rate (at my last salary review I was told they had benchmarked it - I left shortly after and got a 30% pay increase by leaving into a similar level role
    - Workload since dramatically reducing finance headcout
    - Was put under redundancy consultation twice in 2 years, no job security
    - Profit improvement focused on chopping costs rather than business growth - Thomas Cook are not even the number 2 operator any more since being overtaken by Jet2!! (who have many former Thomas Cook employees....)
    - Too many old faces who are getting senior roles on reputation rather than ability
    - Little recognition for a job well done


  7. "Cliques and Old Timers. The senior IT management is not great.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Peterborough, England
    Current Employee - Project Manager in Peterborough, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Thomas Cook full-time (More than a year)

    Pros

    some great people at TC

    Cons

    Lots of people who should have left a long time ago.. A mix of new blood and people who have been at TC between 10-25 years.

    Advice to Management

    Look at your exec management - teach them how to manage.. some of them are appalling. They do not know how to manage people.

    Thomas Cook Response

    3 Nov 2017 – Senior Resourcing Manager

    Hi, We really appreciate it when people take the time to leave us some feedback and I would like to let you know that we always share this with the business areas so we can make a difference for our... More


  8. "Challenging but rewarding"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Owner in London, England
    Current Employee - Product Owner in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thomas Cook full-time (More than 3 years)

    Pros

    Well known brand, great benefits, interesting industry, employees are trusted with responsibilities and initiatives, all in all a good company to work with

    Cons

    Size, speed of change, turnover, complex industry with many interconnected systems that make it difficult to change quickly and innovate


  9. Helpful (1)

    "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thomas Cook full-time (More than 8 years)

    Pros

    Relaxed working environment, good culture, concessions are better the longer you work for the company, good performance management, company values are customer centric and can be implemented into all job roles across the business

    Cons

    Work / life balance could be improved, career progression can be limited within your field however there are opportunities to apply for jobs in other departments, salaries are not reflective of the work done/hours worked in some departments

    Thomas Cook Response

    25 Sep 2017 – Resourcing Apprentice

    Hi, thank you for taking the time to leave us some feedback on how we are doing, we really appreciate that!


  10. "Exceptional Company to Work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Learning and Development Manager in Peterborough, England
    Current Employee - Senior Learning and Development Manager in Peterborough, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thomas Cook full-time (More than a year)

    Pros

    The flexibility of start/finish times at the Peterborough head office on Lynch Wood is great.

    Excellent induction and on-going training at all levels. The UK&I L&D team has recently introduced a brand new Retail induction including a 4-day residential training course delivered at head office. Managers also receive a 3 or 5 day managers' induction depending on which area of the business they work in.

    A new suite of 18 business and soft-skills workshops is also available to all colleagues and there is a fantastic online training portal called The Academy.

    Good company benefits available to all colleagues, including good holiday discounts, childcare vouchers, ability to buy/sell annual leave etc.

    Autonomy of decision-making for managers is good - you can take real ownership and responsibility for your team, which speeds up decisions.

    Age isn't a barrier to career progression here, with lots of younger colleagues holding senior roles.

    Cons

    Standard annual leave allocation is quite low at 23 days or 25 for managers. However this can be topped up with up to 5 additional days annual leave as part of the salary sacrifice scheme.

    The business is always very busy with lots of projects on the go, so there can be a work hard/play hard culture.

    Advice to Management

    Keep doing what you're doing - I think you're getting it just about spot on!


  11. "Overseas rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at Thomas Cook full-time

    Pros

    Great experience and opportunity hard work but rewarding

    Cons

    Being in a close net team 24/7 can be hard sometimes management can be really picky and have their favourites

    Advice to Management

    Get to know your staff members and don't pick favourites. Be fair and supportive


Showing 200 of 232 reviews
Reset Filters