Thomas Cook Reviews | Glassdoor.co.uk

Thomas Cook Reviews

Updated 13 January 2019
385 reviews

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3.3
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Thomas Cook CEO Peter Fankhauser
Peter Fankhauser
131 Ratings

Employee Reviews

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Pros
  • "Thomas Cook is continually striving to improve which provides a positive and open working environment" (in 25 reviews)

  • "people, culture, buzz and ability to manage your work life balance" (in 10 reviews)

Cons
  • "Busy days and long hours sometimes" (in 22 reviews)

  • "blich; es kommen permanent weitere Aufgaben dazu, ohne Entlastung, work-life-balance eher schlecht" (in 8 reviews)

More Pros and Cons

  1. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thomas Cook full-time

    Pros

    Looks after the endividual daily

    Cons

    Easy to get carried away


  2. "Travel Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Agent in Peterborough, England
    Former Employee - Travel Agent in Peterborough, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Thomas Cook full-time (Less than a year)

    Pros

    Had the best time working at Thomas Cook HQ - the people are absolutely lovely, and everyone takes care in their selected team. The offices are amazing, and good food is provided too. It is shift work, but honestly it is actually nice to vary times - makes it more interesting. Concessions and incentives are superb. Highly enjoyed it and would recommend the job to anyone else!

    Cons

    I honestly cannot think of any major cons about working for the company, maybe trying to find a parking space if you're on a later shift?

  3. "Good but not great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Consultant in Peterborough, England
    Current Employee - Travel Consultant in Peterborough, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Thomas Cook full-time (More than 3 years)

    Pros

    Great company to work for

    Cons

    You get promised a lot but this never happens


  4. "Cabin Crew at Thomas Cook Gatwick"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Thomas Cook full-time

    Pros

    Travel, employee discount for on-board duty free, exciting job

    Cons

    Long hours, management have differing views and rules which confuses the new comers as to what is allowed and what isn't, The way they train you is different to the way you will work and that's what confused me. Annual leave is very difficult to be obtained. Some management are simply disrespectful and insensitive.


  5. "A journey of continuous transformation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assessor/Trainer in Peterborough, England
    Current Employee - Assessor/Trainer in Peterborough, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thomas Cook full-time (More than 10 years)

    Pros

    Customer focused, Passionate people, Progression and development opportunities. Great holiday benefits.

    Cons

    Legacy technology, change takes a while


  6. Helpful (1)

    "Extremely political environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Thomas Cook full-time (Less than a year)

    Pros

    Some good, talented people within the business

    Cons

    Lack of communication departmentally and top down. Lack of management support. Unethical behavior. Slow decision-making

    Advice to Management

    Senior Management should get on the office floor of the business and not just pay lip service to openness and communication


  7. "Fuel Efficency Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Luton, South West England, England
    Former Employee - Anonymous Employee in Luton, South West England, England
    Doesn't Recommend
    Approves of CEO

    I worked at Thomas Cook full-time (More than 3 years)

    Pros

    Good job and a good company spirit

    Cons

    Big organisation so a lot inefficiencies

  8. "Great opportunities for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thomas Cook full-time (More than 10 years)

    Pros

    A great team, travel benefits, some flexible working opportunities, career prospects.

    Cons

    Ever changing organisation so can be some uncertainty at times.


  9. "Expect you to work a lot of overtime!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Thomas Cook full-time

    Pros

    OK for progression and good training

    Cons

    In retail, they expect you to work overtime most days, hard work for minimum wage


  10. "Sales consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant
    Current Employee - Sales Consultant
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Thomas Cook full-time (More than a year)

    Pros

    Working for Thomas Cook can be rewarding at times however it does have a lot of downfalls. It is one of the best feelings knowing you have found someone the perfect holiday. The staff can either make the job or break it as there can be an element of clique behaviour within some branches, but most of the staff are nice.

    Cons

    Customers can be tough, they expect 5* quality for 2* prices, you are measured a lot on customer service questionnaires that people fill out for you after a transaction however people are tough and they are measured very unfairly and this is something the company is strict on. Incentives are not as good as they once were. New starts are often flung in at the deep end with no support. And sometimes you can be sent out to cover other stores (you often have no say) Also the Tavel industry is a dying trade so it is tough.