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      AO

      Engaged employer

      AO Reviews

      3.1

      54% would recommend to a friend

      (795 total reviews)
      avatar

      John Roberts

      54% approve of CEO

      51% positive business outlook

      Ratings by category

      3.3

      Diversity and inclusion

      3.2

      Work/Life balance

      3.1

      Culture and values

      3.0

      Senior management

      2.8

      Compensation and benefits

      2.8

      Career opportunities

      AO has an employee rating of 3.1 out of 5 stars, based on 795 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AO employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      795 reviews
      2.0
      24 Jun 2026

      Office perks overshadowed by toxic management culture

      Customer service specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Christmas party and subsidised cafe

      Cons

      - Micro managed to the point where agents were getting threatened with PIPs for going to the toilet and taking longer than 5 minutes (a basic human right) - No consideration or knowledge for mental health - causes mental health issues - not allowed to use the nail salon on lunch unless on your day off - negative atmosphere and a mentality of beating you while your down - no career opportunities as they all want experience in the field but the department doesn’t support getting time in another department to gain that experience

      avatar
      AO Response
      5d
      Hi, thanks for taking the time to leave us a review. We're disappointed to see you didn't feel your time with us was worth more than 1 star. All feedback is reviewed, so we can make AO an even greater place to work, whilst some things like the working days and responsibilities of the role are more tricky to change, as these are the fundamentals of the role. If you have any additional feedback, please feel free to email us at peopleteam@ao.com. Thanks, AO
      5.0
      12 Jun 2026

      Friendly work environment, but pay could improve

      Operations and inventory supervisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Very friendly work environment with supportive coworkers and management.

      Cons

      Compensation and benefits could be more competitive and comprehensive.

      avatar
      AO Response
      5d
      Hi, thanks for the 5 star review! We might be bias, but we think AOers are the best kind of people around. We put in lots of effort to make sure we create the best environment possible for everyone. Paying people fairly is super important to us, and we're always listening to your feedback so that we can create a better place for current and future AOers. Thanks, AO :)
      5.0
      6 Jun 2026

      Great Place to Learn and Develop Skills

      Junior engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Supportive team and friendly working environment. Plenty of opportunities to learn new skills and gain hands-on experience with a wide range of appliances. Managers are approachable and colleagues are always willing to help. The 4-on-4-off shift pattern provides a good work-life balance

      Cons

      The role can be physically demanding at times, especially during busy periods. Some processes could be streamlined to improve efficiency, but overall these are minor issues.

      avatar
      AO Response
      5d
      Hi, thanks for taking the time to leave us a review, and for our shining 5 stars! Your happiness is really important to us and it’s great that your comments highlight the hard work that goes into making AO such a wonderful place to be. Thanks, AO :)
      Viewing 1 - 3 of 795 Reviews
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      Glassdoor has 859 AO reviews submitted anonymously by AO employees. Read employee reviews and ratings on Glassdoor to decide if AO is right for you.