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AO Reviews

Updated 8 September 2017
124 reviews

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3.7
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AO CEO John Roberts
John Roberts
93 Ratings

124 Employee Reviews

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Pros
  • The office is very modern and a cracking environment to work in (in 11 reviews)

  • Everyone is very supportive and they do as much as possible to keep their employees happy from free snacks to team & company outings (in 13 reviews)

Cons
  • Car Park is 10 mins away but that's the only negative (in 9 reviews)

  • You need to enjoy a fast paced environment where challenge is a constant thing (in 8 reviews)

More Pros and Cons

  1. Helpful (2)

    "Absolutely loved my time at AO and only really left due to travel time and having a new baby."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Trainer in Manchester, England
    Former Employee - Sales Trainer in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AO full-time (Less than a year)

    Pros

    Great culture, brilliant location, excellent perks. They only employ proven, money hungry sales people so that made my job (to train them) much more enjoyable than previous roles. My manager was sound.

    Cons

    Personally I enjoyed everything about it. I did develop a habit of eating very unhealthily, but I enjoyed that too.

    Advice to Management

    Keep recruiting people who fit the culture and ensure you always pay all staff what they deserve (not just the sales guys).


  2. "Good team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Warehouse Worker in Crewe, England
    Former Employee - Warehouse Worker in Crewe, England
    Doesn't Recommend

    I worked at AO full-time (More than a year)

    Pros

    Free breakfast;
    Good team;
    Good shift managers.

    Cons

    Long hours;
    Hard job- you must lift/ spin heavy products.


  3. "Recruitment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Recruitment Consultant in Crewe, England
    Current Employee - Recruitment Consultant in Crewe, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AO full-time (More than 5 years)

    Pros

    Great company work for and there are lots of benefits and have a very friendly and flexible approach

    Cons

    cant think of any at all


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Aftercare in Manchester, England
    Current Employee - Sales Aftercare in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AO full-time (More than 3 years)

    Pros

    Karl Hinchcliffe the sales director is an inspiration and great leader, great environment to work within, incentives to drive the sales floor are great, career progression etc

    Cons

    Sometimes have to work longer hours to hit target, however if you're money motivated and driven, you will hit target within normal hours.

    Advice to Management

    Keep the fun value going, it drives the sales floor and creates a great atmosphere.


  6. Helpful (1)

    "CEx Team Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Manager in Bolton, England
    Current Employee - Team Manager in Bolton, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AO (Less than a year)

    Pros

    Love working here! Encouraged and inspired to bring new ideas to your role.
    Word hard, play hard ethos.
    Love that the customer is the main focus and we empower our specialists to do whatever they feel necessary to resolve their query.
    Great company to work for.

    Cons

    It's not really a con and just being picky... the walk down from the car park takes 10 minutes. But its good exercise and wakes you up in the morning.


  7. Helpful (5)

    "Yesterday I left AO"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Warehouse Developer in Bolton, England
    Former Employee - Data Warehouse Developer in Bolton, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AO full-time (More than 3 years)

    Pros

    So yesterday I left my role at AO after over 3.5 years with the company. AO is truly a great company to work for and I am very sad to leave (if anyone gets the opportunity to work for AO, especially in IT, I would highly recommend it). The people especially are fantastic, and these people made it a very tough decision. I am so grateful to the people that I have worked with over the years as they have helped me to develop technically but also as a person, I have learnt so much about myself as well as great skills to add to list.

    I have always told friends and family that to get me away from AO it would really have to be a great opportunity, but now I believe this great opportunity has come along and it's come at the right time for me, to challenge me again, and to hopefully take me on to great things! For that, as hard as it was to leave AO, I am so excited to get stuck into my new role on Monday. Bring it on!

    There are a lot of people to thank, but they should know who they are. Thanks guys! x

    Cons

    For me there weren't any cons. Every job has its ups and downs, but I'd say I had far more ups and not many downs and especially no downs that were big deals.

    AO Response

    3 Jul 2017

    Thanks for the review!

    We miss you already, thank you so much for sharing your experience at AO.

    You have made a huge impression on the team and wider business with all the amazing work you... More


  8. Helpful (4)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bolton, England
    Current Employee - Anonymous Employee in Bolton, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AO full-time

    Pros

    Rewards people who work hard
    Career prospects and progression
    Feel valued coming in to work
    Empowerment to deal with issues how you see fit
    Competitive pay
    Free drinks and chocolate

    Cons

    Hours in the contact centre can be unsocial
    Sometimes contact centre is looked down upon from other departments
    Communication through the whole business can be improved (Changes are sometimes made without communicating the message effectively)

    Advice to Management

    I think difficult changes have been made, and the bar has been raised in order to reach our goal of being the best electrical retailer in Europe. I think these changes are for the better and are starting to come good.

    I do honestly feel that if you work hard, you are rewarded. Those who show wrong behaviours and don't display the values have this addressed with them. This is how it should be in my opinion.


  9. Helpful (1)

    "Amazing Company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience in Bolton, England
    Current Employee - Customer Experience in Bolton, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AO full-time (Less than a year)

    Pros

    Exciting place to work
    Empowerment
    Careers across the company so there's always opportunities to do something new
    Amazing facilities
    Great friendly atmosphere

    Cons

    People aren't always focused on working hard and complain about change too much
    Basic salary isn't as high as it could be
    Shifts can be tough

    Advice to Management

    Don't stop trying to make things better. We will be the best in Europe!


  10. Helpful (1)

    "Life Span"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Manchester, England
    Former Employee - Sales in Manchester, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at AO full-time (More than a year)

    Pros

    Good money - free food & drink

    Cons

    Agressive management - managers expect you to work till 8 most nights, frowned upon when you don't.

    Advice to Management

    get correct training

    AO Response

    21 Jul 2017 – Employer Brand

    Our Sales team recruit people who want to grab opportunity and seize success. These people earn what they deserve with over 75% of our sales executives earning more than £41.5k OTE, however our top... More


  11. "returns operative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    4 days on 4 days off so its flexible.

    Cons

    jobs pushed onto staff that is not in their job description.

    Advice to Management

    Employ people capable of doing the job that way everyone will have equal work loads.


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