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Thank you for taking the time to leave a comment—we really value feedback so we can learn what’s working well and how we can continue to find ways to improve upon life at AXON.
We are pleased that you enjoyed the office space – we love it, especially the roof terrace, the great views, everyone’s electric sit-stand desks, and our sociable kitchen area. The fruit (and cake!) seem to be eaten faster than we can put them out (!), and our Friday wine o’clocks continue to be well-attended, so we’re glad people enjoy these aspects. However, naturally, I am disappointed to hear of your other experiences.
We try to enable team members at every level to have opportunities to lead on activities and learn on the job. We also need to ensure we’re meeting client expectations, with our clients often having specific preferences or processes that we need to follow. This often results in someone more senior providing feedback, to help individuals grow, and to ensure we’re on target with client expectations. We believe this type of supportive culture has helped us have such high retention rates—we’re really proud we had only 7% voluntary turnover last year, which is stonkingly below the industry norm around 20%.
In all honesty, we would love to find a way to have fewer meetings, but given the need for frequent communication across account teams often in different locations and/or time zones, to make sure everyone is in the loop at all times, we try to strike a balance in having an ‘email culture’ vs ‘meeting-tastic’. Clearly it’s a tough balancing act. But we continually evaluate our internal processes, so that we can empower people to do their jobs as effectively and enjoyably as possible whilst meeting client expectations. And if there are ways to improve, we certainly want to do so. So thank you once again for your comments; we will seek feedback from our current teams to see if these are areas that could be further improved and how best to do so, based on their perspectives.
Miranda Dini – Managing Partner
