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American Express Reviews

Updated 19 October 2017
5,036 reviews

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3.8
StarStarStarStarStar
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American Express Chairman and CEO Ken Chenault
Ken Chenault
3,118 Ratings

5,036 Employee Reviews

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Pros
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More Pros and Cons

  1. Featured Review

    Helpful (4)

    "American Express"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A very relationship based culture, inclusive and diverse. Good benefits, great Flexibility and development opportunities in a multinational environment.

    Cons

    A company with more than 50.000 is sometimes a bit slow in the decision,. but agility is an area of focus already identified and there is a conscious effort to improve it.

    Advice to Management

    Improve agility and make sure that all functions have the customer in mind, not only those that are customer facing.


  2. "A great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Assistant in London, England
    Current Employee - Executive Assistant in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 5 years)

    Pros

    Being able to work from home is a big bonus.

    Cons

    Very difficult to get a promotion if at all. No real career development opportunities.

    Advice to Management

    Start promoting people on merit and offer some type of bonus or incentive for the least senior people


  3. "Simply the best"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Burgess Hill, England
    Current Employee - Director in Burgess Hill, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 10 years)

    Pros

    Supportive of...

    Flexible working - I am about to take fifteen weeks shared parental leave.

    Training needs - Amex have paid for my Masters degree, BCS membership, PRINCE2, SAFe + numerous other courses & qualifications.

    Employee relocation - Personally have moved to Sydney (& back) whilst colleagues have moved to Australia, Singapore, India & all over the US.

    Cons

    Could pay more ...but couldn't everywhere.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express full-time

    Pros

    International opportunities and great team culture

    Cons

    Experiences have been great at the company


  6. "RM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ICC Centurion Personal Relationship Manager in London, England
    Current Employee - ICC Centurion Personal Relationship Manager in London, England
    Recommends
    Approves of CEO

    I have been working at American Express full-time (More than 3 years)

    Pros

    great support, great perks to travel to 5 star hotels

    Cons

    not much growth, internal network is a must but in travel ans lifestyle not much growth


  7. "Good Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express full-time

    Pros

    - Work/Life balance
    - Benefits
    - International outlook

    Cons

    - Slow turnaround time due to scale


  8. "Financial Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at American Express full-time

    Pros

    Early responsibility, good exposure, great learning experience

    Cons

    Decision making can take a while, people based organisation, if you're not liked your out.


  9. "Content Expert / Commercial Credit Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at American Express full-time

    Pros

    - Benefits
    - 3 different Shifts totaling 35 Hours/Week
    - Internal Events (Bake-Off, Pub-Quiz, Pride, Oscars, etc.)
    - International Environment

    Cons

    - Low Pay (slightly below average)
    - No Flexible Working Hours
    - Blue Box Values say one thing, but lived/practiced culture is another: Get Real
    - Time is Scheduled with little to no room for Flexibility
    - Most entry Level Employees are "Best of the Rest"; Lovely Human Beings with little to no efficiency, business knowledge, or computational skills
    - Most Employees are Hired to Leave; Building Friendships/ Relationships is difficult
    - Management lacks Passion to Change Things, Financial Expertise --> Most Leaders are Hired to keep things as they are; Change is not Welcome

    Advice to Management

    - Get Rid of Hierarchies
    - Get Rid of Managers with 20+ Years Tenure (They Slow Everything Down)
    - Embrace Intellectual Employees and Pay them Accordingly
    - Enable Employees to Learn, Think, and Act Outside of The Box
    - Hire the Best or don't Hire at All


  10. "Modern, progressive employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time

    Pros

    Forward thinking, modernising, energetic, bold, feminist, diversity-focussed, integrity, charisma, brand

    Cons

    Isolated regressive mindsets in some teams/areas, very old company so still some pockets of legacy tech and behaviour

    Advice to Management

    Stronger message that regressive attitudes and change aversion are harmful and unwelcome


  11. "Customer Care Professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Brighton, England
    Former Employee - Anonymous Employee in Brighton, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at American Express full-time (More than 10 years)

    Pros

    Charitable. Respected brand name. If you like junk food and dressing up, it can be fun - competitions, rewards points to purchase items. On the whole colleagues are friendly.

    Cons

    Bullying, favouritism, lack of hearing - listen as an exercise but do not hear, lack of action on problems, lack of respect, lack of recognition of employees skills and experience gained outside of the company.

    Mentoring, support and promotion if your face fits. If your face doesn't fit, all the great experience in the world will be met with a brick wall.

    I have watched people whom I have trained myself, be picked up and put in positions of authority in no time at all, because they are friends with the team leader.

    After bringing a huge problem with a team leader to the attention of senior management, one level and two levels above and also reporting to the ombudsperson, I know that nothing has changed. I left a couple of months ago and I did not make a formal complaint at the time, just gave feedback for the sake of the other team members. Now I am going to make my complaint formal.
    Why are team leaders allowed to get away with unacceptable behaviour?
    I am disgusted at the lack of respect shown to employees.

    Advice to Management

    Please put a stop to bullying and favouritism. Take a look what is really happening in the teams. Have more skip level meetings - skip two levels to get the full picture.

    Ken may be good for the business, but he really needs to see how the ship is kept afloat in the engine room. Disgraceful.


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