American Express Reviews | Glassdoor.co.uk

American Express Reviews

Updated 19 November 2018
257 reviews

Filter

Filter

UK - All CitiesFull-timePart-time

3.6
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
American Express Managing Director Rafael Marquez
Rafael Marquez
35 Ratings

257 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • "Work life balance could be poor depending on which department you are in" (in 228 reviews)

  • "Decision making is either consensus driven or top-down without sufficient context" (in 123 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (10)

    "American Express is an amazing place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Burgess Hill, England
    Current Employee - Software Engineer in Burgess Hill, England
    Recommends
    Positive Outlook

    I have been working at American Express full-time (More than 3 years)

    Pros

    - Flexible Working
    - Excellent focus on employees
    - Very good salary and progression opportunities
    - Friendly work environment with a good focus on work/life balanace

    Cons

    - Hard to make a big difference
    - There can be quite a bit of red tape in projects

    Advice to Management

    Keep doing what you're doing.


  2. "American Express is the coolest place I have ever worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Graduate Sof in Burgess Hill, England
    Current Employee - Graduate Sof in Burgess Hill, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (Less than a year)

    Pros

    Amazing work life balance (35hrs week full-time)
    Great company culture
    American express treats us as an actual human being and colleague and not as a numbers
    Nurturing environment. You can talk with virtually anyone and if you have a problem the only thing you need to do is to ask for help
    Loads of training sessions

    Cons

    In a huge organisation like American Express, you kind of lose the bigger picture of what you are actually doing.

    Advice to Management

    Keep exactly what you are doing.

  3. "Ups and downs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel & Lifestyle Executive in Brighton, England
    Former Employee - Travel & Lifestyle Executive in Brighton, England
    Doesn't Recommend
    Neutral Outlook

    I worked at American Express full-time (More than 5 years)

    Pros

    Benefits
    Financial protection
    Development opportunities (in other areas of the company)

    Cons

    Shambles management structure
    Favouritism on development


  4. "Politics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Analyst in Brighton, England
    Current Employee - Project Analyst in Brighton, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at American Express full-time (More than 3 years)

    Pros

    Great benefits, flexible working hours, good work/life balance

    Cons

    Too much corporate politics and favouritism. People progress based on how much they can toot their own horn instead of the quality of their work.

    Advice to Management

    Hire people based on their work ethic and not based on how their face fits.


  5. "Business Architect Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at American Express full-time (More than 3 years)

    Pros

    Goof for stability and if you identify the career pattern your are set for life

    Cons

    The are doing the same business that they have been doing for years, no interests in the future


  6. "Fantastic company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager in London, England
    Former Employee - Marketing Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express full-time (More than 3 years)

    Pros

    Great benefits, especially for families. Have programs to support women in the workplace. Regular career development discussions.

    Cons

    Focus on career and team engagement can differ per team and depends on the VP


  7. Helpful (1)

    "Facts are far from promises and the marketing of the brand."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President Marketing in London, England
    Current Employee - Vice President Marketing in London, England
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at American Express full-time (More than 8 years)

    Pros

    Recognisable brand, good benefits and discounts.
    International vibe.
    Stable and solid.

    Cons

    Immensely political and big corporate mentality. They say that talent is valued but only the networkers and politically protected individuals move fwd.
    Very slow decision making process.
    Lack of vision from the Top as even the Board is very task oriented.
    Low salaries, especially in UK.

    Advice to Management

    Stop promoting from within and open to external and fresh Senior talents!

  8. "10 mostly good years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President Marketing in London, England
    Former Employee - Vice President Marketing in London, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at American Express full-time (More than 8 years)

    Pros

    Great variety from financial to lifestyle and brand to acquisition to loyalty. A wide spectrum of services from B2C cards to B2B small biz products to travel to insurance. Opportunity to move around the business and opportunities to climb the ladder in a mostly balanced work environment.

    Cons

    At times a toxic senior management culture that is very NYC centric with a lack of understanding and support to the UK and International operations

    Advice to Management

    NYC is hugely important to the business, but it is not your growth engine. Get out of the ivory tower and explore the world.


  9. Helpful (1)

    "Travel and Lifestyle"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Consultant in Brighton, England
    Current Employee - Travel Consultant in Brighton, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at American Express full-time (Less than a year)

    Pros

    Benefits, healthy living scheme, social life with colleagues.

    Cons

    targets, appreciation for employees, bonuses, work load, training.

    Advice to Management

    Pay attention to the real hard workers. The rating system for the surveys received from customers is disheartening and unfair. You wonder why in my team alone in the past month have seen 4 employees out of a team of 12 up and leave the company without a moments hesitation. Employees lose bonuses, get given unsocial working hours and have extra training due to a ratings system that doesn't make sense. I have received bad surveys from customers pointing out a lady who helped them when I am a man. When asking the surveys be removed when are not clearly directed at an individual, it is shrugged off as bad luck. Employees who receive 10 positive surveys in a week and 1 negative in a weeks work get pushed to the back of the cue for good shifts and big bonuses. The employees who receive 1 good survey and no bad surveys in a months worth of work receive big bonuses and the best shifts. Please change this rating system as it could be great to work for a company who shows their appreciation to the hard workers and rewards them for this.


  10. "Client Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in London, England
    Former Employee - Director in London, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Express full-time (More than 10 years)

    Pros

    Great team and good leadership

    Cons

    limited earning potential, limited empowerment and control over outcome

    Advice to Management

    empower and coach your teams, reinstate incentive structure


Showing 3,880 of 6,323 reviews
Reset Filters