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American Express Reviews

Updated 23 February 2018
223 reviews

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UK - All CitiesFull-timePart-time

3.7
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
American Express Managing Director Rafael Marquez
Rafael Marquez
26 Ratings

223 Employee Reviews

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Pros
Cons
  • Work Life balance gets little challenging (in 208 reviews)

  • Decision making is a slow process (in 108 reviews)

More Pros and Cons

  1. Featured Review

    "American Express is an amazing place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Burgess Hill, England
    Current Employee - Software Engineer in Burgess Hill, England
    Recommends
    Positive Outlook

    I have been working at American Express full-time (More than 3 years)

    Pros

    - Flexible Working
    - Excellent focus on employees
    - Very good salary and progression opportunities
    - Friendly work environment with a good focus on work/life balanace

    Cons

    - Hard to make a big difference
    - There can be quite a bit of red tape in projects

    Advice to Management

    Keep doing what you're doing.


  2. Helpful (1)

    "Amex UK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Consultant in Burgess Hill, England
    Current Employee - Project Consultant in Burgess Hill, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at American Express part-time (More than 8 years)

    Pros

    Great people, ability to work across multiple sites and from home, with high autonomy. Great benefits including a virtual GP service and onsite gym. High flexibility and support for working parents. The relationship building aspect of the culture shouldn't be underestimated. Coffee catch ups with colleagues are encouraged to ensure cross-line of business collaboration. Genuinely nice people work here and care about each other.

    Cons

    Politics and a lot of alignment to make decisions and changes, perhaps stemming from risk adverse culture. Flatter organisation so takes longer to progress than in the past.

    Advice to Management

    Leadership driven from US - need to asset own market nuances and needs and educate US leadership on this. UK is a very strong, growth market and this is starting to be recognised more by the US, but more could happen in this space to make UK employees (and the contribution we make to the global success of the company) feel more valued.


  3. "Bad career move"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Consultant in Brighton, England
    Current Employee - Travel Consultant in Brighton, England
    Doesn't Recommend
    Neutral Outlook

    I have been working at American Express full-time (More than a year)

    Pros

    Fam trips and shift work

    Cons

    Unachievable targets. Poor management. Take take take but inflexible

    Advice to Management

    Treat staff with respect and credit


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Brighton, England
    Former Employee - Customer Service Representative in Brighton, England
    Recommends
    Neutral Outlook

    I worked at American Express part-time (Less than a year)

    Pros

    Taking calls, speaking to customers, very friendly, speak 4 languages, solving problems,

    Cons

    Have two children so need to arrange childcare or flexible hours if child is ill. We will be new in kuala Lumpur so it might take some time to settle.

    Advice to Management

    I'm hard working, dedicated, loyal and reliable. I have work experience in sales, call center and worked as a model for photography and wesding show.


  6. "Product Designer"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Doesn't Recommend
    No opinion of CEO

    I have been working at American Express (More than a year)

    Pros

    Nice people to work with

    Cons

    - Salary just below average
    - Too many stakeholders
    - Even though they're trying to be more flexible an quicker with their processes, it's still very corporate and the smallest thing can be very tedious


  7. "CCP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CCP in Brighton, England
    Former Employee - CCP in Brighton, England
    Recommends
    Neutral Outlook

    I worked at American Express full-time (More than a year)

    Pros

    Enthusiastic staff, motivated, great training structure, bonus scheme if achieved is very good.

    Cons

    Confused mixed levels of management- if you're in the right team under the right leader your progression and efforts are rewarded and noticed but this isn't the case for a lot of CCPs. Bonus scheme based on elements out of your control, can be unfair and v.unachievable.


  8. "Great culture, not great pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Recommends
    Approves of CEO

    I have been working at American Express full-time (More than 3 years)

    Pros

    great culture and work life balance is encouraged (depending on team/business unit)

    Cons

    do not offer competitive salaries compared to competitors, encourage internal movement but do not support this with increases to pay.


  9. "You need good leaders"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst in Brighton, England
    Current Employee - Senior Analyst in Brighton, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at American Express full-time (More than 3 years)

    Pros

    Good salaries and benefits such as pension and chilcare scheme

    Cons

    Definitely not gender equality in all teams and not about furthering hard workers (you need to know people to get anywhere)

    Advice to Management

    Fairer treatment for parents and women is needed! A lot of bullying and office politics which makes work life unpleasant


  10. "Great experience & Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in London, England
    Former Employee - Analyst in London, England
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at American Express full-time (More than a year)

    Pros

    Great experience, lovely colleagues & good corporate benefits

    Cons

    Slow to move on innovation.


  11. "Good company, but very US-centric"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England

    I worked at American Express full-time (More than a year)

    Pros

    Clear strategy, good pay & benefits, promotes flexible working/work-life balance

    Cons

    US-centric - all decisions made/ratified by US.
    Generally people ok, if slightly arrogant


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