American Express Reviews

Updated 11 May 2021

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4.2
86%
Recommend to a Friend
95%
Approve of CEO
American Express CEO Stephen J Squeri
Stephen J Squeri
1,989 Ratings
Pros
Cons
More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. Featured Review

    "Business with integrity, colleagues with passion and authenticity. Fantastic place to have a meaningful career."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Communications Director in London, England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time

    Pros

    More than I have time to list

    Cons

    Working for a large international business isn't for everyone.

  2. "Amex Review"

    5.0
    Current Employee - Finance Manager in London, England, England

    I have been working at American Express full-time

    Pros

    Pretty good work life balance & interesting work.

    Cons

    Not many roles in London so limited opportunities.


  3. "Great company to work for"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Project Manager in Burgess Hill, England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time for more than 10 years

    Pros

    Benefits Customer is always no 1 priority Structure and Ethos Career Progression Working from home Flexibility

    Cons

    Too competitive, to get a decent bonus, employees are pitted against each other Yearly appraisal, some employees have to get a low rating and it's not always deserved Career - for the above points, it's getting more and more difficult to move up the ladder, culturally some colleagues will work day and night to get higher rating and a promotion, making it difficult for people that like work life balance, to actually get ahead.

    Continue reading
  4. Helpful (1)

    "Only company where my salary has gone DOWN after years!"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Protection Specialist in Brighton, England, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at American Express full-time for more than 5 years

    Pros

    Great way of meeting new friends

    Cons

    Well.. To start with. 2021 brings us these changes; No incentives (these easily make up 25% of your pay) No annual salary increase based on your yearly performance review Brexit: Amex no longer hires language specialists because the minimum requirements aren't met (these are 25600 gbp base salary and a-levels..) Very little flexibility with work hours Work outside your responsibility area or department forced onto you with subtle threats about annual performance review being affected No overtime compensation for team leaders etc although expected from them - I'm sure this is illegal??

  5. "Poor management"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Brighton, England, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at American Express full-time

    Pros

    Great offices, nice co-workers, good training generally.

    Cons

    It used to be a great place to work but cutbacks and an inexperienced manager ruined things. My disability was disregarded as temporary, when it isn't. I wasn't allowed an opinion and I even got criticised for breathing wrong.

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  6. COVID-19

    "Have your back"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in Brighton, England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time for more than 8 years

    Pros

    Very supportive especially during COVID

    Cons

    No cons that I have experienced

  7. "Great benefits and nice people"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Manager in Brighton, England, England
    Recommends
    Positive Outlook

    I have been working at American Express full-time for more than 5 years

    Pros

    Flexible working good hours and excellent wellbeing benefits

    Cons

    Hard to progress sometimes in areas you are not already in

  8. "Great company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Membership Manager in Brighton, England, England
    Recommends
    Approves of CEO

    I have been working at American Express full-time for more than 3 years

    Pros

    Staff is valued by the leaders

    Cons

    Rotational schedule that changes weekly

  9. "Great company to work for"

    4.0
    Current Employee - Product Owner in Brighton, England, England

    I have been working at American Express full-time

    Pros

    Good benefits, great social activities

    Cons

    Not always competitive pay wise

  10. "Really good company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Product Manager in London, England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time for more than 5 years

    Pros

    really good and modern leadership and work mode, very good work life balance, very modern

    Cons

    none, really no cons even after 5 years

Viewing 1 - 10 of 9,178 Reviews

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