American Express Reviews | Glassdoor.co.uk

American Express Reviews

Updated 18 February 2019
263 reviews

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3.7
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Approve of CEO
American Express Managing Director Rafael Marquez
Rafael Marquez
39 Ratings

Employee Reviews

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Pros
Cons
  • "Work life balance could be poor depending on which department you are in" (in 235 reviews)

  • "Still very hierarchical in decision making especially engineering" (in 126 reviews)

More Pros and Cons

  1. Featured Review

    "Director Strategic Planning"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Strategic Planning, Director in London, England
    Current Employee - Strategic Planning, Director in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 10 years)

    Pros

    Great brand that looks after its employees. The company provides opportunities for growth and to move across the world.

    Cons

    Can be very bureaucratic, and decision making is slow. Constant re-organisations make it difficult to gain momentum.

    Advice to Management

    Continue to push business agility.


  2. Helpful (1)

    "American Express is the coolest place I have ever worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Graduate Sof in Burgess Hill, England
    Current Employee - Graduate Sof in Burgess Hill, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (Less than a year)

    Pros

    Amazing work life balance (35hrs week full-time)
    Great company culture
    American express treats us as an actual human being and colleague and not as a numbers
    Nurturing environment. You can talk with virtually anyone and if you have a problem the only thing you need to do is to ask for help
    Loads of training sessions

    Cons

    In a huge organisation like American Express, you kind of lose the bigger picture of what you are actually doing.

    Advice to Management

    Keep exactly what you are doing.

  3. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Brighton, England
    Current Employee - Account Manager in Brighton, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 8 years)

    Pros

    supportive structure, leaders look to work with you to achieve your goals

    Cons

    difficult to travel to offices by car


  4. "Project analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Analyst in Brighton, England
    Current Employee - Project Analyst in Brighton, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express part-time (More than 10 years)

    Pros

    - Fantastic team & people
    - Flexible working in most areas
    - Large variety of roles
    - Good development structure

    Cons

    - Agility/red tape/hierarchical
    - Can be ‘behind the times’ digitally
    - Constant reorganisation
    - Can be competitive

    Advice to Management

    Make all people decision makers to deliver on initiatives quicker & when advertising roles mention if flexible working, part time or job share will be considered


  5. "Amex Product Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in London, England
    Current Employee - Product Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 8 years)

    Pros

    Culture, values, respect for each other.

    Cons

    Agility and quick decision making when it is needed. Heavy matrix organisation.

    Advice to Management

    Release colleagues to make decisions that are reasonably within their role and responsibility and remove obstacles to decision making.


  6. "No work life balance for families"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Travel and Lifestyle Consultant in Brighton, England
    Former Employee - Travel and Lifestyle Consultant in Brighton, England
    Doesn't Recommend

    I worked at American Express full-time (Less than a year)

    Pros

    Good health care and good restaurant

    Cons

    Call center, impersonal, high staff turnover beacause of unsociable shift patterns that are virtually impossible to change


  7. "Customer service employee at Amex"

    StarStarStarStarStar
    • Work/Life Balance
    • Comp & Benefits
    Former Employee - Customer Service Specialist in Brighton, England
    Former Employee - Customer Service Specialist in Brighton, England
    Recommends

    I worked at American Express full-time (Less than a year)

    Pros

    Good work environment and opportunities to get more money through overtime. Also good facilities with everything you need.

    Cons

    Mundane/Process bound work that can become discouraging over time.

  8. "Great company, great people with decent salary if you're prepared to commit long term"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Brighton, England
    Current Employee - Manager in Brighton, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 10 years)

    Pros

    People, location, variety of jobs you can do

    Cons

    Some roles are more exciting than others!

    Advice to Management

    Keep doing what you're doing


  9. "Ups and downs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel & Lifestyle Executive in Brighton, England
    Former Employee - Travel & Lifestyle Executive in Brighton, England
    Doesn't Recommend
    Neutral Outlook

    I worked at American Express full-time (More than 5 years)

    Pros

    Benefits
    Financial protection
    Development opportunities (in other areas of the company)

    Cons

    Shambles management structure
    Favouritism on development


  10. "Politics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Analyst in Brighton, England
    Current Employee - Project Analyst in Brighton, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at American Express full-time (More than 3 years)

    Pros

    Great benefits, flexible working hours, good work/life balance

    Cons

    Too much corporate politics and favouritism. People progress based on how much they can toot their own horn instead of the quality of their work.

    Advice to Management

    Hire people based on their work ethic and not based on how their face fits.