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American Express Reviews

Updated 10 December 2017
5,158 reviews

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3.8
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
American Express Chairman and CEO Ken Chenault
Ken Chenault
3,189 Ratings

5,158 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. Featured Review

    Helpful (5)

    "American Express"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A very relationship based culture, inclusive and diverse. Good benefits, great Flexibility and development opportunities in a multinational environment.

    Cons

    A company with more than 50.000 is sometimes a bit slow in the decision,. but agility is an area of focus already identified and there is a conscious effort to improve it.

    Advice to Management

    Improve agility and make sure that all functions have the customer in mind, not only those that are customer facing.


  2. "American Express is an amazing place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Burgess Hill, England
    Current Employee - Software Engineer in Burgess Hill, England
    Recommends
    Positive Outlook

    I have been working at American Express full-time (More than 3 years)

    Pros

    - Flexible Working
    - Excellent focus on employees
    - Very good salary and progression opportunities
    - Friendly work environment with a good focus on work/life balanace

    Cons

    - Hard to make a big difference
    - There can be quite a bit of red tape in projects

    Advice to Management

    Keep doing what you're doing.


  3. "Top Line"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time

    Pros

    Company Culture, values and diversity

    Cons

    Low Salary and US centric

    Advice to Management

    Increase Salaries to retain top talents.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express full-time (More than a year)

    Pros

    Amex has wonderful people. They are all helpful and friendly and there is strong feeling of teamwork despite the different divisions and geographical locations. Great opportunities for career and personal development.

    Cons

    The differing time zones slow things down if you have to get things done across different geographies.

    Advice to Management

    Some employees who have worked there for many years, decades even, seem resistant to change and so changing the collaborative culture to aid quicker decision making will be slow and difficult. Senior leaders need to be 100% on board with this and support junior colleagues looking to make improvements.


  6. "good company, great learning experiences"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express full-time

    Pros

    great work /life balance, decent salary,

    Cons

    almost too cozy, therefore people seem to be getting lazy and the atmosphere is beginning to change. hopefully new leadership with revive things.

    need to be more innovative with products, services and benefits for employees


  7. "Interesting projects, smart people, slow career progression"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager in London, England
    Former Employee - Marketing Manager in London, England
    Recommends

    I worked at American Express part-time (More than 8 years)

    Pros

    Mostly high calibre, hard working work colleagues and management with interesting and challenging projects
    Great experience working across geographies and cultures

    Cons

    Unless you are in the small group of favourites, there will be minimal investment in your career and your career will progress slowly.
    Many regulatory changes mean squeezed margins and therefore regular redundancies.

    Advice to Management

    Support career progression for the 70% who perform well but not at elite level. Provide opportunities to mirror leaders so teams can learn strategic and leadership skills


  8. "Marketing Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time

    Pros

    Great development opportunities across the business

    Cons

    Sometimes a little to hierarchical


  9. "Confy zone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express full-time

    Pros

    good money with no great qualifications potentially at an entry level too, flexibility

    Cons

    competition, stress, horrible shifts often and not always meritocratic


  10. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Director in London, England
    Former Employee - Human Resources Director in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express full-time (More than 10 years)

    Pros

    Smart people, good flexibility, reasonable compensation, fabulous atmosphere. Amazing leaders & great development opportunities. I can not recommend this company enough, if you are made an offer then take it.

    Cons

    Pay if if you grow internally. Otherwise I cannot think of any real cons that are not suffered by most large corporates. Great company to work for.


  11. Helpful (1)

    "Great company to work for as long as you not at the bottom"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Professional in Brighton, England
    Current Employee - Customer Care Professional in Brighton, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at American Express full-time (More than 3 years)

    Pros

    Very good company, great reputation, a lot of emphasis on career developement and profession

    Cons

    Almost impossible to move up if you start at the bottom in call centre. Nobody is willing to give you a chance.

    Advice to Management

    Be more flexible, give people opportunity to prove their abilities. Career development should be practiced, not just a paper exercise.


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