American Express Reviews | Glassdoor.co.uk

American Express Reviews

Updated 15 July 2018
243 reviews

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UK - All CitiesFull-timePart-time

3.7
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American Express Managing Director Rafael Marquez
Rafael Marquez
31 Ratings

243 Employee Reviews

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Pros
Cons
  • "Work life balance could be poor depending on which department you are in" (in 222 reviews)

  • "Slow decision-making - extremely process driven" (in 117 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (8)

    "American Express is an amazing place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Burgess Hill, England
    Current Employee - Software Engineer in Burgess Hill, England
    Recommends
    Positive Outlook

    I have been working at American Express full-time (More than 3 years)

    Pros

    - Flexible Working
    - Excellent focus on employees
    - Very good salary and progression opportunities
    - Friendly work environment with a good focus on work/life balanace

    Cons

    - Hard to make a big difference
    - There can be quite a bit of red tape in projects

    Advice to Management

    Keep doing what you're doing.


  2. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Executive in Brighton, England
    Former Employee - Customer Service Executive in Brighton, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Express full-time (More than 5 years)

    Pros

    Great atmosphere and collaborative environment. Excellent Training. Good pay. Good company values, A lot of room for career progression. Good work/life balance.

    Cons

    There aren't that many company benefits.

    Advice to Management

    none.

  3. "I miss it still"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Brighton, England
    Former Employee - Sales Associate in Brighton, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Express full-time (More than 3 years)

    Pros

    support, colleagues, positive, training, work life balance

    Cons

    working weekends and into the evening were hard. 11 to 21:00 was a deal Breaker for me in the end.

    Advice to Management

    always the best


  4. "German New Accounts"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - German New Accounts Analyst in Brighton, England
    Former Employee - German New Accounts Analyst in Brighton, England

    I worked at American Express part-time (Less than a year)

    Pros

    professional working environment, good management with opportunities for growth and career progression offered to all employees. Fair and accommodating employer.

    Cons

    Very pressured to work at total accuracy and at a very fast pace when inputting data for new accounts into the Amex system. It can feel a bit like being expected to perform like a machine.


  5. Helpful (1)

    "Financial Controller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express full-time (More than 8 years)

    Pros

    Great People to work with - based in London, Burgess Hill and Brighton with a great diversity and inclusion philosophy. Great focus on the individual and care about progression.

    Cons

    Very American (obviously!) which is both good and bad but means that to really progress you will have to move to New York.

    Advice to Management

    Keep up the great work and drive results through fantastic employee engagement. Keep pushing diversity and inclusion and focus on hiring the best.


  6. "Fantastic company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Compliance Manager in London, England
    Current Employee - Compliance Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 8 years)

    Pros

    Flexible working; job role movement; autonomy;benefits

    Cons

    Salary; promotion opportunities; personal development opportunity, talent pool

    Advice to Management

    Salaries should be market rate


  7. "A great place to work and progress"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Brighton, England
    Former Employee - Project Manager in Brighton, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express full-time (More than 10 years)

    Pros

    Great colleagues and Leadership. Plenty of opportunity to progress and grow into more senior roles over time.

    Cons

    No real cons, if you work hard and have open relationships with management team then it's a real pleasure to work for the company.

    Advice to Management

    Keep focused on employee satisfaction

  8. "Traditional company ready for transition to more modern technology"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cbo Specialist Dutch in Brighton, England
    Current Employee - Cbo Specialist Dutch in Brighton, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at American Express full-time (Less than a year)

    Pros

    Nice building. Nice canteen. High diversity

    Cons

    Old software. Narrow jobtasks. Old fashion customer communicatiin channels.

    Advice to Management

    Stimulate intrapreneurship and embrace startups and spinoffs by newbies by and for Amex employees.


  9. "So So"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President, Marketing in London, England
    Current Employee - Vice President, Marketing in London, England
    Positive Outlook
    No opinion of CEO

    I have been working at American Express full-time (More than 8 years)

    Pros

    Possibility to work in different functions and areas of the Business.

    Cons

    Much lower pay range vs industry average. No incentive to stay for talent

    Advice to Management

    Increase pay level primarily in UK.


  10. "Shift work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lifestyle Consultant in Brighton, England
    Former Employee - Lifestyle Consultant in Brighton, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at American Express full-time (More than a year)

    Pros

    Travel & Lifestyle department gets free hotel stays and there is good team spirit within teams. Subsidised cafe is pretty good too

    Cons

    Shift work is a killer and targets are pretty unrealistic which creates low morale. Very little time off over Christmas too.


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