American Express Reviews | Glassdoor.co.uk

American Express Reviews

Updated Oct 16, 2019

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Found 6952 reviews

4.0
StarStarStarStarStar
Rating TrendsRating Trends
81%
Recommend to a Friend
93%
Approve of CEO
American Express CEO Stephen J Squeri
Stephen J Squeri
677 Ratings
Pros
Cons
  • "Can do more with work/life balance(in 261 reviews)

  • "Decentralised processes lead to non availability of complete picture of decision making(in 137 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (3)

    "Director Strategic Planning"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Strategic Planning, Director in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time for more than 10 years

    Pros

    Great brand that looks after its employees. The company provides opportunities for growth and to move across the world.

    Cons

    Can be very bureaucratic, and decision making is slow. Constant re-organisations make it difficult to gain momentum.

    Advice to Management

    Continue to push business agility.

    American Express2018-12-20
  2. "An outstanding company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager in Brighton, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express full-time for more than 8 years

    Pros

    I worked for American Express for more than 7 years. Good salary, the management is always very supportive and helping you to develop your career. Benefits are also very generous

    Cons

    Nothing I can think about

    American Express2019-09-16
  3. "An excellent place to grow your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Product Lead in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time for less than a year

    Pros

    Interesting work, excellent work-life balance, many opportunities to learn (internal and external events), very caring about it's employees, and it feels like a part of a family after awhile in your wider team, which is very strange as it's such a large organisation!

    Cons

    Hiring and HR processes need a TON of work. Internal legacy systems are slowing progress.

    Advice to Management

    Do more to backfill roles. The holes in the structure impact the team negatively more than you think.

    American Express2019-10-12
  4. "Great work environment, managed by cautious leaders"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Product Manager in Brighton, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at American Express full-time for more than 10 years

    Pros

    Can move between roles fairly easily Loads of benefits Nice people

    Cons

    VP level seem utterly paranoid of making mistakes, they shift blame when things go wrong Very difficult to get innovative ideas off the ground

    American Express2019-10-08
  5. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Business Analyst in Brighton, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at American Express full-time for more than 5 years

    Pros

    Career development Flexibility to work from home Opportunities to develop Good holidays after 5 years service

    Cons

    Lack of integrity with certain directors. Will tell you one thing to your face and a complete different story behind your back.

    Advice to Management

    More transparency and integrity.

    American Express2019-10-04
  6. "Customers allowed to bully you"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Professional in Brighton, England
    Neutral Outlook
    No Opinion of CEO

    I worked at American Express full-time for more than 3 years

    Pros

    Rate of pay and benefits

    Cons

    Left on own and customers were allowed to bully you.

    Advice to Management

    Stand up for your workers

    American Express2019-10-10
  7. "Ok same as most"

    StarStarStarStarStar
    Current Employee - Cyber Security Analyst 

    I have been working at American Express full-time

    Pros

    Nice team and big company

    Cons

    Low pay, not much training

    American Express2019-10-06
  8. "Good Company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Brighton, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at American Express full-time for more than 3 years

    Pros

    High quality workplace and great colleagues

    Cons

    Slow moving with new products

    American Express2019-09-11
  9. "Great opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Care Professional 

    I have been working at American Express full-time

    Pros

    Lots of development opportunities, volunteering during working hours, competitive salary and bonus

    Cons

    Slow processes, changes often take a long time

    American Express2019-09-11
  10. "Worst department at American Express to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Pricing Manager 

    I have been working at American Express full-time

    Pros

    No pros that are worth talking about

    Cons

    - Avg Pay - 90 hour working week - Bureaucratic - Poor management (bullying type culture)

    Advice to Management

    Leave.

    American Express2019-10-15
Found 6952 reviews