American Express Reviews | Glassdoor.co.uk

American Express Reviews

Updated 24 September 2018
249 reviews

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3.6
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Approve of CEO
American Express Managing Director Rafael Marquez
Rafael Marquez
34 Ratings

249 Employee Reviews

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Pros
Cons
  • "Work life balance could be poor depending on which department you are in" (in 225 reviews)

  • "Slow decision-making - extremely process driven" (in 119 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (9)

    "American Express is an amazing place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Burgess Hill, England
    Current Employee - Software Engineer in Burgess Hill, England
    Recommends
    Positive Outlook

    I have been working at American Express full-time (More than 3 years)

    Pros

    - Flexible Working
    - Excellent focus on employees
    - Very good salary and progression opportunities
    - Friendly work environment with a good focus on work/life balanace

    Cons

    - Hard to make a big difference
    - There can be quite a bit of red tape in projects

    Advice to Management

    Keep doing what you're doing.


  2. "Great place to work and grow!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pricing Manager in London, England
    Current Employee - Pricing Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than a year)

    Pros

    Great company culture
    Great exposure to senior leaders and clear progress
    Opportunities to move around the company throughout your career
    Interesting and challenging work
    Very good work life balance
    All in all a great place to work!!!

    Cons

    Salary is maybe bit lower than industry average. some leaders prefer thinking of their own reputation rather than the wellbeing of team

    Advice to Management

    increase salaries slightly, punish leaders with unhappy teams

  3. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 3 years)

    Pros

    - Culture of relationships
    - Flexibility and work life balance
    - Office location in Victoria
    - High number of internal talent moves
    - Focus on leadership development

    Cons

    - Can be political
    - HQ is in New York so senior jobs often based there

    Advice to Management

    To not forget about getting the basics right


  4. "General feedback"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Business Development in London, England
    Former Employee - Director of Business Development in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express (More than 10 years)

    Pros

    Great company values with strong focus on customer satisfaction and employee comfort.
    Large variety of potential roles open to everyone (acquiring/issuing, B2C/B2B, marketing/sales...)
    Large networking opportunities

    Cons

    Limited promotion opportunities
    Lower Pay than sector

    Advice to Management

    Should offer more promotion opportunities (e.g. create additional bands)
    Should hire more external talents at senior leadership to feed evolving strategy


  5. "Barely Legal Practices"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Brighton, England
    Former Employee - Anonymous Employee in Brighton, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at American Express full-time

    Pros

    Some of the people you work with are nice
    Saying you worked for Amex goes a long way
    Youll do well in the company if youre happy to trample on everyone else on the way up

    Cons

    In an attempt to save money amex have outsourced A LOT of their employees to Manilla/India. This has caused job layoffs in Brighton and animosity with the Brighton employees as not only do they not feel their jobs are secure, but the training of these people abroad is not adequate so we ended up taking the hit from everything.
    Amex pays staff below the market average for wages across the board, unless you earn commission (which theyve even cut back on massively from customer services)
    I have seen staff treated illegally and refused requests to see the occupational health dr because they werent believed, they ended up coming to work when they were unwell for fear of punishment
    Big pay differences for people doing the same job
    You are VERY disposable to them. I saw someone lose their job as there was 'no need for it', only for someone else to come into the role a few months later
    Youre expected to give up all your free time for amex

    Advice to Management

    At this point, nothing i say is going to claw back your integrity


  6. Helpful (1)

    "Employee Pay and Compensation is a joke"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Marketing Manager in London, England
    Current Employee - Senior Marketing Manager in London, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 3 years)

    Pros

    Global Brand that's recognisable

    Cons

    This company has a LOT of money- but they pay their employees virtually nothing in comparison
    overworked and underpaid - this couldn't be more true

    Advice to Management

    be decent and give your staff what they deserve
    Every internal process is convoluted - it takes so long to get anything done


  7. "HR Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Brighton, England
    Former Employee - Anonymous Employee in Brighton, England
    Recommends
    Positive Outlook

    I worked at American Express full-time (More than 8 years)

    Pros

    Good for work life balance and CSR, corporate social responsibility, good career opportunities

    Cons

    job uncertainty through continual restructure

  8. "IT Program Delivery Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Program Delivery Director in Brighton, England
    Current Employee - IT Program Delivery Director in Brighton, England
    Recommends
    Positive Outlook

    I have been working at American Express full-time (More than 10 years)

    Pros

    Amex is an amazing place to work with a diverse group of people. Everyone says that it's the people that make the place. Amex does have a good career path and lots of opportunities

    Cons

    Restructuring is the norm with Amex


  9. "Fast paced change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in London, England
    Former Employee - Director in London, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Express full-time (More than 10 years)

    Pros

    There are opportunities to develop and progress if you want to.

    Cons

    Management style is not consistent and can sometimes be aggressive
    Sometimes changes made have been reversed


  10. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Executive in Brighton, England
    Former Employee - Customer Service Executive in Brighton, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Express full-time (More than 5 years)

    Pros

    Great atmosphere and collaborative environment. Excellent Training. Good pay. Good company values, A lot of room for career progression. Good work/life balance.

    Cons

    There aren't that many company benefits.

    Advice to Management

    none.


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