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American Express Reviews

Updated 16 August 2017
4,852 reviews

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3.8
StarStarStarStarStar
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Approve of CEO
American Express Chairman and CEO Ken Chenault
Ken Chenault
3,007 Ratings

4,852 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. Featured Review

    Helpful (4)

    "American Express"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A very relationship based culture, inclusive and diverse. Good benefits, great Flexibility and development opportunities in a multinational environment.

    Cons

    A company with more than 50.000 is sometimes a bit slow in the decision,. but agility is an area of focus already identified and there is a conscious effort to improve it.

    Advice to Management

    Improve agility and make sure that all functions have the customer in mind, not only those that are customer facing.


  2. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time

    Pros

    Good staff benefits, good salary, good progression

    Cons

    Too many layers of management


  3. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - V P Sales in London, England
    Former Employee - V P Sales in London, England
    Recommends
    Positive Outlook

    I worked at American Express full-time (More than 10 years)

    Pros

    Worked at Amex for 17 years - there were good times and bad times to overall it is a great place to work. My hard work was recognised and I was promoted regularly based on my results.

    Cons

    It's a bit of a beast with which comes a degree of politics. It became less enjoyable the more senior I got (I left at VP level)

    Advice to Management

    Don't take yourselves quite so seriously.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Amex"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Assistant in London, England
    Former Employee - Executive Assistant in London, England
    Recommends
    Approves of CEO

    I worked at American Express full-time (More than 8 years)

    Pros

    Great company to work for. Great benefits.

    Cons

    None, I loved working here.


  6. "Slow to move, but overall good experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at American Express full-time

    Pros

    Work-life balance if you work in the right business unit. Strong brand. Lots of talent around the organization.

    Cons

    Uneven on rewards and recognition. Internal movement can be cumbersome and political.

    Advice to Management

    More opportunities for upward mobility


  7. "Results driven"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time

    Pros

    -> smart people to be around
    -> competitive
    -> focused on clients and projects to improve their experience
    -> you have a feeling that company is set for winning
    -> people know that they are here to do the job and get things done
    -> invests in technology
    -> focused on driving employees careers and finding best talents so business can benefit from it
    -> investing in big data and improving current systems
    -> lives up to their reputation
    -> great opportunities to move to a different locations

    Cons

    -> still very US centric company, if they cut investments they start from other regions, if they put money in they start from US
    -> it's not actually a con but it's very political and you accelerate your career if you made right connections backed-up with work/results. it's in your interest to ensure that you are recognized for hard work that you are doing
    -> some decisions are run through US even if they don't know situation and context

    Advice to Management

    Give other regions more independence. They can come up with great ideas and solutions as well.


  8. "Finance manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance Manager in London, England
    Current Employee - Finance Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 5 years)

    Pros

    Good work life balance

    Cons

    Pay not competitive and not too much opportunities in London


  9. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    Pros

    Great place to work as an intern.

    Cons

    Not enough work at times.


  10. "Good but political"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Executive
    Current Employee - Marketing Executive
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than a year)

    Pros

    Good benefits
    chances to move around

    Cons

    Decision making happens at higher levels only
    lots of office politics


  11. "Mixed opinions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in London, England
    Former Employee - Director in London, England
    Neutral Outlook

    I worked at American Express full-time (More than 5 years)

    Pros

    collaborative culture and friendly colleagues

    Cons

    difficult to get quick decisions, lack of growth means limited professional opportunities


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