Pros
Hours and Work from Home
Cons
Did not even stay long enough to finish my training. I could not believe the way they work. They want all agents to use abbreviation when making notes alongside their pet insurance Jargon, I knew I would find this impossible and cause many many problems if I could not understand agents previous notes. The abbreviations were not like the standard eg: Canx instead of cancellation but literally ALL WORDS...but again not to their set abbreviations to what you would have to learn but just abbreviations!!!. I am sorry but I was Educated to correct English Language and spelling so to try and understand notes abbreviated to 2/3 letters would be like learning a whole different language. If agents use their own made up abbreviations then how can anyone understand customer history and whats gone on. I would have had to put customers on hold to try and figure out internal notes. Mad.
