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B&M Retail Reviews

Updated 15 January 2018
353 reviews

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2.6
StarStarStarStarStar
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Approve of CEO
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Simon Arora
133 Ratings

353 Employee Reviews

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Pros
  • I like helping my work mates n helping customers and getting 10% discount (in 45 reviews)

  • the staff are friendly and its a relaxing enviroment and everyone gets on with each other and the jobs are simple to do (in 16 reviews)

Cons
  • Business really needs to look to become a better than Minimum Wage employer to drive staff engagement (in 29 reviews)

  • No downsides to working for B&M (in 22 reviews)

More Pros and Cons

  1. "sales assistance"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Middlewich, England
    Current Employee - Anonymous Employee in Middlewich, England

    I have been working at B&M Retail full-time (More than a year)

    Pros

    Good company to work with

    Cons

    Don't have any cons to write


  2. "Sales Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in Belfast, Northern Ireland
    Former Employee - Sales Assistant in Belfast, Northern Ireland
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at B&M Retail part-time (More than 3 years)

    Pros

    Flexible working hours and friendly staff

    Cons

    Minimum Wage and not enough staff

    Advice to Management

    Hire more staff to cope with busy periods


  3. "Little changes could make them so much better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Assistant in Ipswich, England
    Current Employee - Retail Assistant in Ipswich, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at B&M Retail part-time (More than a year)

    Pros

    If you're a customer looking for a bargain, or even staff looking for a bargain, this is the place to go.
    I get along fantastically with 90% of my coworkers. The work itself isn't too difficult (I work in Customer service)

    Cons

    Management.
    The management at my store has been rocky to say the least, we've gone through 4 store managers this year. I've been asking for more hours and longer shifts for over a year but still only get 8 - 16 hours a week. The managers are terrible at putting up the rota, it can be 5pm on Saturday and you won't know if you have work the next day or not. or 3am while you're asleep a supervisor will message you asking if you can start 2 hours early the next day (but you've already set your alarm for you regular shift) so you miss out on 2 hours overtime because of their competence.
    Other thing is pure favouritism. Friends with the manager? You can have 5 breaks and do little to no work at all. Nice for some, awful for everyone else who has to pick up the slack.

    Advice to Management

    Learn some organisation skills. Communicate with your staff.


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  5. "Worst company in the world to work for!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shop Floor Assistant
    Current Employee - Shop Floor Assistant
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at B&M Retail part-time

    Pros

    I'm struggling to think of any, some staff are ok.

    Cons

    Where do I begin?

    Overall company management is pathetic. They must sleep on a bed of money and are happy to keep lower grade staff suffering on minimum wage.

    In store, unless you're "best friends" with the assistant manager you will have a hard time. One person when we first opened thought about ending her life due to a row with said manager. I suggested something and designed and sent it to the store manager. He loved it, but somehow, the Area Manager has nixed the idea. It appears that unless the Area Manager comes up with the idea he's not interested at all. Its very disheartening. Cleanliness of the store is a problem, we've had rats and mice and I saw on a Newspaper website close to company head office that one of their distribution centers was full of rats. How they have not be closed down due to this I will never know. You don't get paid more for being a forklift driver, even though its a very important and responsible job that can actually kill someone. They bullying in store is too much.

    All the head office manager appear to interested in is the money. They are expanding too quickly can't be bothered to amend errors that are currently impacting their existing stores.

    I could go on forever, but seriously stay clear!

    Advice to Management

    The C.E.O needs to sell the company to someone who actually cares about retail. B&M can be better than it already is, however, Simon is not interested in making the company itemized he's only in it for the money.


  6. "Brilliant company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Assistant in Cross Hands, Wales
    Current Employee - Customer Service Assistant in Cross Hands, Wales
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at B&M Retail full-time (Less than a year)

    Pros

    Decent wage, plenty of hours & plenty of training

    Cons

    No downsides to working for B&M


  7. "Bad attitude"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Customer Assistant in Welshpool, Wales
    Former Employee - Customer Assistant in Welshpool, Wales
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at B&M Retail part-time

    Pros

    Not far from home

    Cons

    Management
    Need more training
    People having favaroites andletting them get away with everything

    Advice to Management

    Need to be trained better and not sat in the office eating and drinking with friends


  8. "Al round Retail experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Birmingham, England
    Former Employee - Customer Service Advisor in Birmingham, England

    I worked at B&M Retail part-time (More than 5 years)

    Pros

    Opportunity to move around departments,friendly team, flexible hours, varied role.
    family friendly working hours

    Cons

    all depends on what manager you have
    very little promotion prospects

    Advice to Management

    hire from within the company


  9. "Awful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Till Staff and Floor Staff
    Former Employee - Till Staff and Floor Staff
    Doesn't Recommend

    I worked at B&M Retail full-time (More than 3 years)

    Pros

    Nothing. Absolutely nothing! Avoid this place!

    Cons

    Poor wage,long hours,bad management,poor training,far to much workload daily,never able to take holidays due to being understaffed and just horrendous place to work overall.


  10. "Customer service manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSM in Great Yarmouth, England
    Current Employee - CSM in Great Yarmouth, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at B&M Retail full-time (More than 5 years)

    Pros

    Getting paid on time working on own and as part of a team good oganised staff and support of other staff members

    Cons

    This company is not very people friendly doing things on the bare minimum and not really caring about the staff or customer

    Advice to Management

    Care about your staff and customers more the less stress your staff have the better they work for you hence happy staff happy customer


  11. "Good for a First Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Warminster, England
    Former Employee - Cashier in Warminster, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at B&M Retail part-time (More than a year)

    Pros

    Friendly staff
    Nice atmosphere
    Easy enough job to learn

    Cons

    Bad management
    No breaks for 4 hours shift for under 18s
    Pay isn't the best

    Advice to Management

    Talk to your staff, let them know things
    Don't ignore them when a concern arises


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