BELAY Reviews

3.6

63% would recommend to a friend

(278 total reviews)
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Tricia Sciortino

67% approve of CEO

55% positive business outlook

BELAY has an employee rating of 3.6 out of 5 stars, based on 278 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BELAY employee rating is in line with the average (within 1 standard deviation) for employers within the Human resources and staffing industry (3.8 stars).

Reviews by job title

278 reviews
1.0
13 Oct 2023

Terrible

Recommend
CEO approval
Business outlook

Pros

Terrible Very bad Avoid Look after your mental health

Cons

Feel unwanted all the time

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BELAY Response
2y
Please note, this is a false review. BELAY is a US-based company and only hires in the US. The topics mentioned are not related to BELAY.
1.0
14 Sept 2023
Recommend
CEO approval
Business outlook

Pros

work from home flexible schedule

Cons

When I first started working for Belay in 2022 I thought it was a great opportunity to get some of the key things I was looking for in a job, which was the ability to work remote and have more control and flexibility in my day to day schedule, little did I realize that was the ONLY benefit in working for Belay and below I go into more detail about the actual reality of working as a virtual assistant at Belay verses the dream they sell. (in my opinion) 1. To begin, the interview process is long and tedious and you would think you were applying for a job that was six figures instead of $18-$22 dollars an hour. If you make it pass all the assignments, taping yourself on video, interviewing over the phone and on zoom, and finally get hired Belay is not quite done putting you to the test. After you are hired and complete Belay 101 where they tell you "getting this job is harder then getting into Harvard" (give me a break), you get access to their job board where once again you will have to apply for an engagement you think would be a good fit for you and standout among the many many others also applying for that same engagement. If you get chosen(after a phone interview, then a zoom interview), and that's a big if, because for some it can take a while before you get matched. (And I have heard, if you do not get matched within 90 days they will let you go all together) 3. After starting your first engagement( and hopefully things are going well), you start to realize the amount of work you are doing(Varies based on the client) is so disproportionate to the little amount you get paid and what Belay is making off of your hard labor (which can be double or MORE what you are getting paid), you can start to feel very demoralized about the choice you made to work for this company. 4. The chances for career advancement or a significant increase in pay is slim to none, and Belay(in my opinion) purposefully structures it this way, let me explain. Even if your client is thrilled with the work and everything is going great, the most you are going to get is a $1 raise per hour after you have worked for the company for one year. In a dream world, you could hope that your client buys out your contract (for an astronomical amount of money) and you have some upward mobility with your client within his/her company. However, the chances of that happening are slim to none do to the amount of money required to do that. 5. You are more disposable then ever. If a client decides to end the engagement with you for a number of reasons( can no longer afford services, the engagement is not working out, ect.) You are left with having to start the process all over again and find another engagement each and every time this occurs. And, in my opinion it occurs a lot, because the client starts to realize why am I paying Belay when I could hire my own assistant for less money. 6. In order to be full-time(if that's what you desire) you have to have two or more engagements. This can be very tricky when you are juggling your time and workload, and I'm not saying this can't be done, I just feel you shouldn't have to. Also, it makes things even harder when you want to take time off because you still have to make sure you complete the hours you are contracted for, because there is no such thing as PTO at Belay. (for virtual assistants, bookkeepers, social media managers) 7. Lately(and I know I have written a novel lol) I decided that if I stayed at Belay I was going to look back and feel like I was stuck in a space time continuum. I was going to be in the same position and have the same salary (because there is a cap of what they are willing to pay), and I didn't want to resign myself to that fate. Because, working at Belay only works for the few not the many. Maybe, it is a good fit if you looking for a little extra money or you are retired looking to fill your day, ect. However, if you are young, excited about a career, wanting to grow, Working as a virtual assistant at Belay will provide none of those things.

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BELAY Response
2y
We appreciate you taking the time to provide a review of your time with BELAY. While we regret that your experience may not have met your expectations, we acknowledge that being a 1099 contractor with BELAY may not suit everyone's preferences. Please know that your feedback as a contractor is highly valuable to us, and we are committed to consistently implementing improvements to enhance the overall experience. We wish you all the best in the next stage of your career journey.
2.0
7 Aug 2023

Legit work from home

Recommend
CEO approval
Business outlook

Pros

This is a legit work from home job.

Cons

They take 1/2 the money clients pay. There is a pay cap so no matter how well you do, once you meet that cap (which I met within 1 year) the only way to ever increase your pay is to take on more clients. They constantly try to upsell to clients which often makes clients feel put off. Your CSC who works above you as a liaison to the client, often tries to do what benefits the client and not the contractor. They say you set your own hours, but often I'm taking calls and working all the time even on nights and weekends depending on the needs of the client.

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BELAY Response
2y
Thank you for sharing your thoughts and experiences! We appreciate your dedication to your role and understand your concerns about pay structure and advancement opportunities. Your feedback about client interactions and work-life balance is valuable for us to improve the overall experience. We do make sure to set clear expectations with our clients up front that our contractors are only expected to work during normal business hours. However, we understand this expectation can sometimes be overlooked by clients. Please lean on your CSC as a resource if you come across any similar issues. We are committed to providing a supportive environment for our contractors and ensuring that our company's values align with our actions. We'll take your feedback into consideration as we continue to make enhancements to our services.
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Glassdoor has 681 BELAY reviews submitted anonymously by BELAY employees. Read employee reviews and ratings on Glassdoor to decide if BELAY is right for you.