Baystate Health Reviews | Glassdoor.co.uk

Baystate Health Reviews

Updated 26 Aug 2019

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Found 195 reviews

3.1
StarStarStarStarStar
Rating TrendsRating Trends
47%
Recommend to a Friend
48%
Approve of CEO
Baystate Health CEO Dr. Mark Keroack
Dr. Mark Keroack
59 Ratings
Pros
Cons
  • "Not quite fully up to current technology standards, although they are for any machinery that is involved in direct patient care(in 6 reviews)

  • "Upper management communication to regular staff levels needs improvement(in 5 reviews)

More Pros and Cons
  1. Helpful (1)

    "top heavy"

    StarStarStarStarStar
    Former Employee - Administrative 

    I worked at Baystate Health full-time

    Pros

    coworkers keep environment a pleasurable place to work

    Cons

    top heavy. Too many vps

    Baystate Health2019-08-27
  2. Helpful (1)

    "Too many bosses"

    StarStarStarStarStar
    Former Employee - Clinical Pharmacist 

    I worked at Baystate Health full-time for more than 3 years

    Pros

    Good benefits and reasonable pay

    Cons

    If you are scheduled for 40hrs, you are on your feet working 40hrs

    Baystate Health2019-08-20
  3. "Good place"

    StarStarStarStarStar
    Former Employee - Specialist 

    I worked at Baystate Health full-time

    Pros

    Nice place to work there.

    Cons

    I can’t think of any.

    Baystate Health2019-07-12
  4. "Great position if you want to work in healthcare but not clinical"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Compensation and Benefits
    Current Employee - Access Service Representative in Holyoke, MA
    Recommends

    I have been working at Baystate Health full-time for more than a year

    Pros

    Pay is decent, fast paced call center so days pass quickly, you feel accomplished by helping patients but no clinical involvement, no nights or weekends

    Cons

    Very monotonous days, can be difficult to get help from management

    Advice to Management

    Make yourselves more available

    Baystate Health2019-06-26
  5. "Driving Change in Healthcare"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Administrative Assistant 
    Recommends
    Approves of CEO

    I have been working at Baystate Health full-time

    Pros

    good work/life balance, good benefits, culture of caring, executives lead well working hard to improve healthcare

    Cons

    travel amongst departments and campuses

    Baystate Health2019-06-19
  6. Helpful (2)

    "Toxic culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Registered Nurse 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Baystate Health full-time for more than 3 years

    Pros

    Some great co-workers. Large health system that allows for care across the spectrum from small community hospital to large trauma center.

    Cons

    Upper management. Significant disconnect between management and staff. Management continues to perpetuate an environment of toxic culture.

    Baystate Health2019-06-26
  7. "Medical Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Certified Medical Assistant 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Baystate Health part-time for more than 10 years

    Pros

    Monday-Friday schedule. Insurance is acceptable.

    Cons

    A lot of corporate involment.

    Baystate Health2019-06-06
  8. Helpful (3)

    "DYSFUNCTIONAL HR DEPARTMENT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Baystate Health

    Pros

    Baystate clinical is slowly changing / improving. Nice people and passionate about their work and patient care. Training and Development and D&I initiatives are adding much value.

    Cons

    Draconian practices and thinking. Dated and unpleasant work environment. Support Services employees are miserable due to dysfunctional leaders - some have been working there way too long

    Advice to Management

    Time to do some house-cleaning in HR. Better support and understanding for clinical areas like Nursing. Provide better and updated working environments with at least SOME basic need amenities.

    Baystate Health2019-05-21
  9. Helpful (1)

    "Okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Mental Health Counselor in Springfield, MA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Baystate Health part-time for more than a year

    Pros

    Plenty of work, all the shifts you could want. Co-workers are mostly nice.

    Cons

    Baystate Health is just in it for the money. Yes, we all have to maintain financial solvency, but the patients and the employees are just numbers to them. Morale is pretty low most of the time.

    Advice to Management

    It would be a sea change, but if management could start viewing people as people instead of as sources of profit and loss, that'd be great.

    Baystate Health2019-05-19
  10. "Needs Cultural Overhaul"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Baystate Health full-time

    Pros

    Pay and benefits, and some of the co-workers

    Cons

    Not quite fully up to current technology standards, although they are for any machinery that is involved in direct patient care.

    Advice to Management

    Don't let favoritism run the show

    Baystate Health2019-05-20
Found 195 reviews