Benchmark is a for-profit company that puts its bottom line over both staff and families. The pay is insulting given the level of education, responsibility, and emotional labor required. Raises are basically nonexistent.
Caseloads are absurd, especially in rural regions. Expect to juggle 30+ families, with multiple visits a day, hours of documentation, and constant coordination with medical and school teams—with no cap in sight.
No paid holidays. You’re expected to use your PTO if you want a single federal holiday off, which quickly runs out if you're ever sick or need a mental health day.
Burnout is the baseline. Everyone is stretched thin. Mental health suffers. Sick days are hard to take because there's no one to cover for you. Vacations? Prepare to work overtime before and after.
Training is a joke. You’ll be handed a few documents, maybe shadow a visit or two, and then be left to sink or swim. Most people "learn" by making mistakes that could’ve been prevented with basic onboarding.
Support is surface-level. Leadership above your direct supervisor rarely checks in unless there’s a paperwork issue or an audit looming. You're seen more as a liability than a professional.
You never feel caught up. There’s always a pile of overdue notes, a form that wasn’t done "correctly," or another policy change thrown at you with no support. Even when you're trying your best, it never feels like enough.
You’re constantly walking on eggshells. Any error in paperwork can be used against you, even if you're working 50+ hours a week just trying to stay caught up.
Your passion and empathy will be exploited. They know you care about the people you work with and use that against you to push more, ask for extra, and guilt you into staying. Caring becomes a trap.
"Flexible schedule" is just code for no boundaries. You’ll be checking messages at night, writing case notes over the weekend, and losing sleep trying to keep up.
You're always under a microscope. Any mistake in paperwork can become a performance issue, even when you're working nights and weekends just to stay afloat.
