BridgeHealth Reviews

Thank you for taking the time to provide your feedback! I am delighted to read you are having a 5-star experience as a member of our team. I am humbled by your compliment. As a leader, I am a believer that we can only be successful as a cohesive team, and that team must be aligned in its values, vision, and mission. As you mention, BridgeHealth is changing the way people and businesses think about surgical benefits and I appreciate your recognition that this can be a challenging, yet very rewarding undertaking. The dedication of individuals such as yourself is what helped us achieve a 95% member satisfaction rating in 2017! As for the building, hang in there! Our current office served its purpose; however, soon the entire team will be together in our new, functional and beautiful space. Thank you for your continued service. If you have ideas on how we can continue to foster a “great place to work” culture, please stop by. I’d welcome an opportunity to learn from you.

Thank you for taking the time to provide your feedback. I am sorry to hear that as a current employee you are so dissatisfied with your choice of employment. Several of your comments have been addressed in previous responses, so I would like to respond to some of your other points. I am not responding to reviews to maintain the Company’s image. In fact, I have not shied away from acknowledging where we’ve made mistakes, the challenges the team has faced, and defending those groups that deserve a voice. Like our business model that promotes transparency in healthcare, the leadership team and I have been very open about the company’s state – past, present and future. This candidness is not for the faint of heart and at times may cause confusion or uncertainty if the person who receives the information does not necessarily understand some of the terms or concepts. It’s in these instances, and others, when I would expect people to speak up and ask questions or request additional clarity. Perhaps you do not fully grasp our business model, but the nature of our business does not require that we have clinicians on staff. In fact, we should not be dispensing medical advice to members, which is why we have member-facing employees acknowledge this fact. We connect members with providers based on the surgical recommendations that their own physicians make. Even though our model doesn’t require clinicians, several members of our leadership team have held clinical roles; we’ve also had a Chief Medical Officer on our team for years. As another “Happy Employee” recently posted, startups and turnarounds have unique challenges, but also tremendous opportunities for those who can ride out the bumps. Organizations that have been in existence for many years or who are not pioneering new space may seem like “safer” options; however, these organizations still have their own set of challenges. There are also organizations where employees don’t have a voice and those who speak up are silenced; BridgeHealth is not one of those organizations, and I am not that type of leader. You have identified yourself as a current employee. I would encourage you to be part of the solution and talk with me about ideas you have for improvement. I am listening, and want to know how we can create a better company. Otherwise, I hope you recognize that you alone drive your own happiness, and that may mean seeking opportunities that better complement your needs and desires.