The bad:
Lack of transparency and honesty in sales. Upper management admittedly lies to us, and aren't transparent with almost anything at all. They tell new hires information that isn't true in the slightest. Many of the reviews are faked. We've also had our fair share of layoffs. So anything stated otherwise isn't true.
Low compensation makes this job harder than it has to be. It's truly a difficult place to do your best work. Base salary is amongst the lowest in the entire industry. We work hard, and our CEO Dave has told us we don't work hard enough while our overall compensation plan has actually diminished (which we were never formally informed about). We'd never had 401k match, just promises that brightwheel is special.
Diversity is non-existent as many reviews have stated.
Career opportunities. If you're looking for a role to grow you won't find that here. Brightwheel is sort of working on it, but many have been waiting for years. Some people in the sales org have gotten "promotions" and have actually lost money on base salary, for more work. I think it's safe to say the growth opportunity isn't here. Lost good talent because of this.
Turnover. Turnover in sales is expected, but we've had 4 changes in leadership over the span of a year. We can't keep them... If you work hard you'll do okay here, but burnout will come eventually.
Overall my experience has been mostly poor. It once was a great place to work, but it's declining. My review would be more positive if transparency was valued. A lot of the issues we face are a direct result of lack of transparency.
