CSnotepad Reviews

Traumatic. You have to be incredibly ressilient in this job, and you must submit yourself to the nature of the work and the management's nature otherwise you will be adding stress to days of exasperation and emotional fatigue that are a natural part of this job. It's an inbound call center, and it requires zero creativity and offers very little in the way of progression. If you want a career with opportunities to earn signigifcantly more money, then only use working at CSNotepad as a short term solution whilst you find another job. I say this, because the management positions are all full and unless one of them leaves their post, there's no chance of making something notable of yourself career wise at CSNotepad, The chairs are crap, the computers are slow and often interrupt your work (even on calls) meaning you can miss your targets for bonuses. And the bonuses themselves are absolute rubbish; you can only make them if you are an absolute machine and can tie up your calls very fast. Problem is, you have long term members of staff who lie to callers who when they call up again, are incredibly upset that they can't get what was promised, therefore forcing you to take the brunt of the caller's ire. The thing most staff confirmed was unfair about this place was the Unpaid Leave system, or in fact any inquiry made to seniors about anything that was not about an immediate problem. Why? Because you would put in your request for Unpaid Leave, and no one would get back to you to acknowledge your email. You are then left hanging, waiting for the chance to escape the building, sometimes for hours. In a job that is already traumatic, this dangling carrot system is horrid. A lot of people have a problem with one of the managers who is on the same floor as the Agents. Pious and cold, he talks at you rather than with you, and whilst he is incredible at his job in training staff and being proficient at mitigating issues that arise during the workday, he is still far too jobs-worth for the good of his team. I heard a lot of people say that his attitude was one of the reasons people leave, which is horrid as he is essentially absolutely incredible at his job. The Scripts themselves are terrible. They are inconsistent in design, through far too much information at you during a call, and are filled with warnings and condescending messages to the Agents. Their biggest client has the worst scripts to use, leaving callers (who due to the nature of the call are mostly running on high emotions) frustrated, confused and angry. This means the agent has to once again take the brunt of the caller's fury. Any attempts to advise changes to these specific scripts is ignored because they are worried at upsetting their client; it's no surprise people leave so quickly. The constant ringing in your ears (management have zero care of the psychological effects this specific ring tone can have (let alone the one they used during WFH)) is like being tortured. Eight hours of it each day, mixed with all the other horrors of office, can leave one with PTSD.

When I first started, I asked one of my new colleagues how long they had been there. They said a few months. I asked how long everyone else had been there. They said they didn’t know how long the managers had been there, but two of the staff had been there around a year and the rest were new with a turnover of about one new member of staff every couple of weeks. This should have been an eye opener for me. I watched 6 other colleagues leave. The first week or so will seem fine, but then the real nightmare starts. You’ll be asked to put customers on hold while you quickly try to find information about the company that a real receptionist of that company would know. This is played down to you during your training but you’ll find yourself getting hot under the collar while searching the business’s website for answers. A typical day; booking car rentals for Florida, chasing car parts, taking details for Botox appointments (be sure you can pronounce the poisons and price lists), booking bouncy castles, taking calls yet again for a company that doesn’t care about their ppi claims customers... who gets it in the neck? You do. Customers who are having problems with their computers, customers who want to buy CVs, bracelets and necklaces that say you have an illness, booking holidays, booking property viewings, at least 50 calls about cats, the list goes on. You aren’t expected to know anything .... but you are when the customer wants to know. “50-75% of the time you’ll be on the phone and the rest of the time is yours to study...” what in the 60 seconds between calls, if you’re lucky. Let me read one sentence of my book.... ring ring and you only have 2 seconds to answer your call or you’ll get marked down and lose your bonus... which by the way are hard to achieve. While the rest of you are constantly answering calls, rest assured to know that some of the male managers are sending pictures of dead cats on Skype. Very professional and mature. Not. They clearly don’t care about their staff with the high turnover otherwise they’d change their business model. Do not work here unless you are literally desperate for any job to earn some money and make sure you have other interviews lined up to get yourself out of there PDQ!