They controlled every aspect of your time, if you take too many toilet breaks you get written up, if you’re a minute late off lunch you get in trouble, if you have a high hold time on the phones they count that too... It’s honestly like a complete dystopia, I wouldn’t recommend working here, at least not in the contact centre, if you have any consideration for your health and happiness. I had to leave after a few months, I suspect they have a high turnaround, certainly I saw a lot of people leave, and a lot of new hires while I was there.