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Certas Energy Reviews
Updated 23 Nov 2023
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Found 164 of over 168 reviews
48% Recommend to a Friend
59% Approve of CEO
Found 164 of over 168 reviews
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Recommend to a Friend
Approve of CEO
Steve Little
20 Ratings
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
Pros
Cons
- "Regional managers and from head office look down their noses at you and think they know better" (in 4 reviews)
- 5.026 Sept 2023DeveloperCurrent Employee, more than 1 yearNewport, Newport, Wales
Pros
*great work culture * realistic goals setting *help towards personal and professional growth
Cons
Nothing much to mention .
Certas Energy Response2moThank you for taking the time to give us feedback. Its great to hear you are enjoying your role at Certas Energy.
- 2.023 Nov 2023Anonymous EmployeeCurrent Employee, more than 3 yearsWarrington, North West England, England
Pros
Helpful colleagues Nice office spaces
Cons
Poor Direction from the top down. Changing Structure meaning increased workloads for some roles. Unrealistic Targets. Defensive leaders, open dialogue and being challenged is not welcomed. Nepotism.
Certas Energy Response2wThank you for taking the time to share your feedback. Feedback on how we are doing is really important to us. We will ensure your feedback is reviewed.
- 3.012 Nov 2023FinanceCurrent Employee, more than 3 yearsLarbert, Scotland
Pros
Great people, interesting work, nice office
Cons
Very poor benefits, bad bonus, poor salary increase compared to inflation
Certas Energy Response2wWe really appreciate your feedback, great to hear you are enjoying your role. We will ensure your feedback is shared with the relevant teams to help us improve going forward.
- 2.07 Jul 2023Sales AssociateCurrent Employee, more than 3 yearsLondon, England
Pros
Some really decent colleages here who go unappreciated and hired over from outside by directors. You see women get passed over alot here for men from outside - happens at all levels and all areas Benefits are ok Has tried to do some good engagement on climate and health and charity but feels a bit flat and cynical at times especially all the emails on mental health but when people have real problems they get managed out
Cons
crazy targets all the time mean impossible to make bonus now The systems are so bad for order taking very high turn over on staff lost all customer focus as for staff to care about customers they need to feel safe at work and to engage - as such we have no idea what customers are up to alot of staff have set up at the competition making it a tough market
Certas Energy Response2moWe really appreciate your feedback, we will ensure it is shared with the relevant teams to help us improve going forward.
- 4.019 Oct 2023BAMCurrent Employee, more than 3 yearsColeshill, South East England, England
Pros
Forward thinking very much now
Cons
Heavy workload in the winter
Certas Energy Response2wWe really appreciate your feedback, we will ensure it is shared with the relevant teams to help us improve going forward.
- 2.015 Sept 2023Truck DriverFormer Employee, more than 3 yearsWarrington, North West England, England
Pros
You get to go home in the evening. Tired.
Cons
Complete lack of respect for the drivers. Management seem to think they know the job because they read a handbook. No support from your Management. They look for every excuse to belittle you because they are very important and know your job better than you.
Certas Energy Response2moThank you for taking the time to share your feedback. Feedback on how we are doing is really important to us. We will ensure your feedback is reviewed.
- 5.08 Sept 2023Routing CoordinatorCurrent Employee, more than 10 years
Pros
Really warm and welcoming. Really busy but great if you love to get involved.
Cons
Miss working on an office environment
Certas Energy Response2moIt's great to hear you are enjoying your role at Certas Energy. Thank you for taking the time to give us feedback.
- 1.05 Mar 2023Retail Sales AssistantFormer Employee
Pros
One or two of my co-workers were fun to be around and made it somewhat tolerable.
Cons
They do not care about your health or safety. They'll save as much money as possible however they can. They do not provide you with working equipment to safely and efficiently do your job. They never believe you when you're sick and force you to work with sick co-workers. The particular station that I worked at felt as though I was back at school with a bunch of catty mean girls. Everyone talks trash about you behind your back and most of them are incredibly passive aggressive and overly mean to customers for absolutely no reason. You will be micromanaged and looked down on. If you are actually good at your job, you will not get opportunities to advance in your career. They do not care about you. They are insufferable. You are replaceable.
1 - 4.05 Jul 2023Business Account ManagerCurrent Employee, more than 1 yearLondon, England
Pros
Excellent lower management that help develop careers Hybrid working and remote Room to grow and advance your career if you work hard
Cons
Higher management can sometimes be oblivious to certain issues on the front line. Commission scheme is ridiculous
Certas Energy Response2moFeedback on how we are doing is really important to us, we will ensure your comments are reviewed. Thank you for taking the time to share your response.
- 1.05 Jun 2023Customer Sales AdvisorFormer Employee, more than 1 yearCheltenham, England
Pros
None, none, none, and none
Cons
I started working at certas as a temp along with about 4 other people. Within the first week one person had already left. The first few weeks involved a lot of training which was pointless as the company makes constant changes to procedure and never has any communication between departments. I handed in my notice due to stress and was not offered garden leave. I was told I would not be paid for the hours I’d worked that month or the commission I’d earned. Which as I quit a day after payday on monthly pay I was owed the commission I’d earned over the month, after a lot of back and forth between myself and HR (with me chasing a response for weeks having to go through LinkedIn an employee in HR’s personal page) and being told I owed Certas 3.5 days salary, with a follow up email asking if I’d like to make a payment plan to arrange repayment. I replied that I am still waiting for them to calculate my commission to which I eventually had a reply from HR to say apologies they do owe me money, not the other way around! As I had been saying all along! To leave a job you enjoy, with colleagues you had genuinely become friends with ultimately because the Company doesn’t know up from down. I laugh at the statement that Certas believes it has high customer satisfaction. The amount of legitimate concern for welfare cases that were not taken seriously. The constant overcharging customers during a cost of living crisis. More calls logging complaints than sales. They said when I applied the company was always doing social events when in reality people leave so often there’s a leaving party every month. When a member of staff in management was asked to leave for sending inappropriate photos to a new employee and then came back under a different role causing that employee to leave their job? Nothing is taken seriously.
2Certas Energy Response2moThank you for taking the time to leave us your review. It is important to us that our Colleagues feel they have been treated fairly and I would encourage you to please contact our HR Shared Services Team to ensure this matter is reviewed promptly.
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Certas Energy Reviews FAQs
Certas Energy has an overall rating of 3.4 out of 5, based on over 168 reviews left anonymously by employees. 48% of employees would recommend working at Certas Energy to a friend and 62% have a positive outlook for the business. This rating has improved by 1% over the last 12 months.
48% of Certas Energy employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Certas Energy 3.6 out of 5 for work life balance, 3.3 for culture and values and 3.4 for career opportunities.
