Does Costa Coffee pay their employees well?

According to anonymously submitted Glassdoor reviews, Costa Coffee employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Costa Coffee. This rating has improved by 33% over the last 12 months.

How satisfied are employees working at Costa Coffee?

83% of Costa Coffee employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Costa Coffee 3.9 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Costa Coffee?

Barista (39) , Barista Maestro (9) , Barista Maestro Skilled (5) , Cashier/Barista (5) , Store Manager (4) , Assistant Manager (3) , Barista, Shift Supervisor (2) , Shift Leader (2) , Supervisor (2)

What are the pros of working at Costa Coffee according to real employee reviews?

"Free drinks on shift Easy to progress" ((in 5 reviews)); "Really nice team and flexible with shifts" ((in 4 reviews)); "Costa Coffee discounts, stable working environment, young and helpful coworkers" ((in 3 reviews)); "good job and free coffee" ((in 3 reviews)); "Good work life balance" ((in 3 reviews))

What are the cons of working at Costa Coffee according to real employee reviews?

"Long hours and stressful during peak hours" ((in 6 reviews)); "Bullying and bad management unfortunately" ((in 4 reviews)); "Pay was initially low" ((in 3 reviews))

What are the top reviewed Costa Coffee locations?

London , Liverpool , Edinburgh , Southampton , Sheffield , Kingston , Greenwich , Loudwater , Barrow in Furness , Winchester , Edenbridge , Milton Keynes , Buxton , Eastbourne , Newcastle upon Tyne , West Byfleet , Chippenham , Cardiff , Cliftonville , Belfast , Newport , Doncaster , Chelmsford , Sutton Coldfield , Orpington , Cheltenham , Swindon , Warrington , Wokingham , Islington

Costa Coffee Reviews

3.9

83% would recommend to a friend

(87 total reviews)

90% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (87 reviews)

Ratings by demographic groups

Ethnic group

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Costa Coffee has an employee rating of 3.9 out of 5 stars, based on 87 company reviews on Glassdoor which indicates that most employees have a good working experience there.

Reviews by job title

87 reviews

4.0

17 Jun 2026

Positive work culture but low pay and part-time hours

Barista

Recommend

CEO approval

Business outlook

Pros

Good work culture, work life balance

Cons

Reparative, less salary and part time job

1.0

4 Jun 2026

Supportive coworkers overshadowed by intense micromanagement

Barista maestro

Recommend

CEO approval

Business outlook

Pros

Free coffee Lovely co workers

Cons

Constant pressure and micromanagement from area managers Constant pressure to upsell Expected to go above the job requirements (dealing with mice, cleaning outdoor windows, etc) Constantly having to use your phone for area managers to micro manage you (taking pictures of shop when opening)

3.0

4 Jun 2026

Good pay and work-life balance, but understaffed

Barista maestro

Recommend

CEO approval

Business outlook

Pros

good pay and work life balance can be good.

Cons

understaffed and also reliance on uni students was a negative.

Viewing 1 - 3 of 87 Reviews

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Costa Coffee

Costa Coffee Reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Positive work culture but low pay and part-time hours

Supportive coworkers overshadowed by intense micromanagement

Good pay and work-life balance, but understaffed

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