DIA Reviews

2.7

42% would recommend to a friend

(31 total reviews)
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Marwan Fathallah

31% approve of CEO

28% positive business outlook

DIA has an employee rating of 2.7 out of 5 stars, based on 31 company reviews on Glassdoor which indicates that most employees have an average working experience there. The DIA employee rating is 23% below average for employers within the Pharmaceutical and biotechnology industry (3.5 stars).

Reviews by job title

31 reviews
1.0
16 Jun 2016

Highly Problematic

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Quickly diminishing in number. The mission is worthwhile, subject matter is interesting, and the people who execute day-to-day processes are generally great to work with.

Cons

Serious structural and leadership problems. Poor treatment of employees with a typical and ongoing pattern of overloading responsibilities with little to no resources, and systemic reduction of benefits year over year: 401K matching was "suspended" several years ago and never returned; Continually dwindling healthcare benefits year after year; Telecommuting option for a couple days per week was a big plus, but was brutally and suddenly revoked by leadership without warning; Continual self-inflicted state of restructuring; Major breakdown in work-life balance, as in it's non-existent now - most employees are expected to be constantly connected, even while on vacation; Lack of transparency and communication between departments, regions, and from the leadership team. Overall lack of strategy that has lead to an ongoing "hair on fire" type of reactionary environment, where expectations are not properly level-set, creating unnecessary chaos, fruitless wheel-spinning, and perpetual last-minute stress. All this has caused a very high rate of turnover through the years and even currently, making the task of finding and keeping good talent even more difficult, in addition to the trend of continually reducing the physical size of the office, which has led to the feeling that this is all designed to eventually lead to justifying shutting down the Horsham office in favor of re-locating all North America operations to the Washington, DC office.

2.0
18 Apr 2021

Toxic Environment for Staff, No Clear Direction

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

DIA offers HSA contributions and a 401k contribution match on a 3 year vesting schedule. There is an HR policy for WFH 1 day let week after the 90 day probationary period. The PTO and holidays vary by global region. For example, US standard is 2 weeks unless you're senior leadership versus EMEA where you get 20 days to start and the end of year off. (US has to use PTO). Professional development and tuition reimbursement is technically offered but subject to budget and manager approval so it's rarely used unless a supervisor demands it.

Cons

For a global company with offices in the US, Europe, China, India, and Japan, this is not a culturally diverse, equitable, or inclusive work environment. Having a US staff population that (75% or more) consists of White women and where African American staffers can experience racially bias comments during meetings is not inclusive. There is no clear performance measure for promotional opportunities. It comes across very unprofessional and contributor-level employees and managers below Director level can get stuck in the same role without career advancement for years with no clear explanation or growth path to overcome it while others are promoted within 1 or 2 years. This leadership team does not listen to it's employees. You'll grow frustrated nursing the tender egos of Directors and SVPs who are constantly at war with each other but lack the fortitude to make strategic business decisions. The lack of staff resources within teams was prevalent before the pandemic and now, the do more with less leadership attitude has many employees teetering on the dangerous edge of burnout as they strive to battle scope creep led by senior leaders who don't know the industry or the business' product portfolios while maintaining a work life balance and protecting their mental wellbeing.

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DIA Response
5y
Thank you for sharing feedback. We are sorry that you didn’t have a great overall experience during your time at DIA. We are fortunate to have a very diverse community at DIA beginning with our volunteer committees and councils as well as our Board of Directors, which bring together individuals from all over the world with different gender, race, ethnicity, age, and other identities. Likewise, our global staff team is comprised of over 40% minorities. We agree that we still have work to do and have been dedicated to improvement for years, leading to these current outcomes. In the last year, we have created a volunteer taskforce of employees to look at how DIA can use its platform externally to impact diversity, equity, and inclusion in the life sciences industry, as well as internally to foster inclusion and belonging, both initiatives focusing on immediate tangible outcomes. We require all new employees to complete harassment training and have added diversity and bias training to our regular development agenda. Our work on this continues to build. We take harassment seriously and have an internal complaint process to immediately investigate and stop offensive behavior. We also have an external whistleblower policy with reporting that goes directly to our Board of Directors. We are proud that we can provide benefits that are competitive with the local labor market in each of our locations, including 22 days of PTO for all levels in the US to start (max 30 days after 8 years) and the flexibility for all our global teams to use their time off at the end of the year. In some respects, we are providing better than market benefits – such as with our 401(k) and Safe Harbor company contributions and paid parental leave. DIA, like other non-profit organizations, has limited resources but is committed to enhancing benefits where possible and investing in staff development. We are implementing a new learning platform this quarter which will offer all employees access to the same large catalog of training and enable upskilling and cross training in any subject no matter their current role. Performance is evaluated using clear goals that are set by the Leadership using a Balanced Scorecard approach. Individual employees are evaluated based on achievement of goals they set together with their manager and competencies for the role. All promotions go through a leadership approval process which includes an equity review. We know compensation is an important element for our team. We want to attract and retain the best talent, so we work with an outside consulting firm to do regular compensation benchmarking and job pricing. We are proud of our promotion culture. We have long tenure team members who have been promoted multiple times and had the opportunity to work in different teams while at DIA. We require all our employees to set annual individual development plans and encourage them to work with their manager on a pathway for personal development. Despite our best efforts, we may not be the best organization for everyone and sometimes our colleagues leave us. We value their contributions while with us and use their feedback to continually improve. Navigating through the pandemic required prudent management and constrained resources, as we committed to and were successful at, maintaining jobs. With the experience of last year behind us, we now have a better understanding of the type of work and resources that are needed for the future of DIA. and we see a very promising future as we continue to focus on our important mission in our 57th year of existence – to bring life-saving medicines to patients around the world, a mission that is never more critical that we have felt during the pandemic.
1.0
14 Mar 2016

In Trouble

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very few. Used to have work from home policy and good health benefits, but they are disappearing rapidly.

Cons

People were the only true asset of this company, but due to the way they are treated the good ones are jumping ship as fast as they can. Too many Chiefs. All it takes is longevity to achieve Director title, but most don't really have the talent to back it up. Nothing new or innovative ever gets off the ground. Because we have always done it this way echoes around the office.

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Glassdoor has 36 DIA reviews submitted anonymously by DIA employees. Read employee reviews and ratings on Glassdoor to decide if DIA is right for you.