Is DIRECTV a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at DIRECTV have rated their employer with 3.5 out of 5 stars in 15 Glassdoor reviews. This is a higher than average score with the overall rating of DIRECTV employees being 3.2 out of 5 stars. Search open Customer Service Representative CSR jobs at DIRECTV now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at DIRECTV .

Does DIRECTV pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at DIRECTV with 4.1 out of 5 stars based on 15 anonymously submitted employee reviews. This is 7.6% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries and benefits at DIRECTV .

What are the top reviewed jobs at DIRECTV?

Customer Service Representative (40) , Retention Specialist (28) , Technician (27) , Customer Service Representative (CSR) (15) , Director (11) , Manager (11) , Customer Retention Specialist (10) , Project Manager (9) , Software Engineer (8) , Premier Service Consultant (7) , Video Solutions Specialist (7) , Principal Software Engineer (6) , Satellite Technician (6) , Business Analyst (5) , Product Manager (5)

What are the pros of working at DIRECTV according to real employee reviews?

"Flexible and good pay." ((in 76 reviews)); "The company is fun and has good benefits." ((in 58 reviews)); "Great culture; love my boss; like the changes we are making to the business" ((in 27 reviews)); "Work from Home is great" ((in 27 reviews)); "Great people and passionate about their work." ((in 24 reviews))

What are the cons of working at DIRECTV according to real employee reviews?

"The layoffs have been targeted at individuals, many of whom should not have been laid off." ((in 18 reviews)); "Work/Life balance isn't that great (depending on the team you're on), Management is horrible" ((in 15 reviews)); "1) Manager was antagonistic" ((in 11 reviews)); "Upper management is horrible" ((in 10 reviews)); "Favoritism and nepotism rampant." ((in 9 reviews))

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DIRECTV Customer Service Representative CSR reviews

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3.5

37% would recommend to a friend

(15 total reviews)

Bill Morrow

83% approve of CEO

43% positive business outlook

Ratings by category

4.2

Work/Life balance

4.1

Compensation and benefits

3.9

Diversity and inclusion

3.2

Culture and values

3.1

Career opportunities

3.0

Senior management

Customer Service Representative (CSR) employees have rated DIRECTV with 3.5 out of 5 stars, based on 15 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. DIRECTV is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

15 reviews

4.0

16 Dec 2024

Not a bad place to work

Customer service representative (csr)

Recommend

CEO approval

Business outlook

Pros

The pros include having decent co-workers, and also various bonuses that get added to every other paycheck.

Cons

Call centers are by nature a stressful work environment and this is no exception. Gererally poor management.

3.0

13 Nov 2024

Ok potential, tough environment

Customer service representative (csr)

Recommend

CEO approval

Business outlook

Pros

They send out what everyone earns in bonus, so you can plainly see there is some good earning potential.

Cons

Training is extensive but somehow doesn't prepare you for the reality. Plus success is highly dependent on your manager and your schedule.

4.0

3 Aug 2024

Good money, can be stressful

Customer service representative (csr)

Recommend

CEO approval

Business outlook

Pros

Good pay and benefits for what you do.

Cons

Depending on the department, can be stressful. It is call center customer service work. Managers aren't always the best and you have to make sure you get one of the good ones for a more pleasant work experience.

Viewing 1 - 3 of 15 Reviews

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DIRECTV

DIRECTV Customer Service Representative CSR reviews

Ratings by category

Reviews by job title

Not a bad place to work

Ok potential, tough environment

Good money, can be stressful

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