Diligent Reviews

It is sad to see what a good company could become. The global teams have been discontented for quite some time but the constant lip service from Management to sell more to customers to increase revenue (who don't really need more that the basic service they signed up for); the increasing demands from Management to do more work (after making scores of people redundant); and the constant acquisitions of companies (good luck Galvanize, Steele!) without a cohesive strategy to create a unified platform to offer its clients have led many to leave the business. DIligent has also made many people redundant across its key service locations only to place new and untrained staff in Galway. The staff are so inexperienced that customers are constantly complaining to their poor customer success managers who do not shoulder the responsibility of of supporting their clients anymore and who are also saddled with learning an increasingly list of poorly developed and poorly supported products. The exodus is across many business units regardless of seniority. There was a time when Diligent could be recommended to others. Not anymore.

You really need to know how to play the field here, there’s a serious political hierarchy and if you’re not friends with the right people (Ie take part in their highly booze infused events out) you’re pretty much invisible no matter how hard you work. Everyone is fake friendly to your face, and a lot of people don’t actually like each other! There are some serious allegations going on to which senior management is completely turning a blind eye. There are clear “favourites” and management openly admits this. If you don’t mind working until the late late hours of the night, you’ll find your place here. Incompetent management with no people skills and no ability to give constructive feedback or the support you need in order to grow personally. I am completely shocked at the way they treat employees. False promises are a daily conversation! And don’t bother talking to HR as all they’re good at is finding excuses for the behaviour of the management.