Does Diligenta pay their employees well?

According to anonymously submitted Glassdoor reviews, Diligenta employees rate their compensation and benefits as 1.9 out of 5. Find out more about salaries and benefits at Diligenta. This rating has decreased by 11% over the last 12 months.

How satisfied are employees working at Diligenta?

20% of Diligenta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Diligenta 3.0 out of 5 for work life balance, 2.1 for culture and values and 2.2 for career opportunities.

What are the top reviewed jobs at Diligenta?

Customer Service Representative (169) , Customer Service Representative (CSR) (25) , Pension Administrator (17) , Customer Service Administrator (16) , Complaints Manager (15) , Business Analyst (14) , Customer Operations Representative (14) , Administrator (13) , Complaints Handler (13) , Manager (11) , Call Handler (9) , Customer Service (9) , Customer Service Advisor (9) , Customer Service Associate (8) , Office Administrator (7)

What are the pros of working at Diligenta according to real employee reviews?

"Nice people to work with" ((in 51 reviews)); "Good colleagues willing to help" ((in 31 reviews)); "easy work, work from home is pretty much the only pros" ((in 18 reviews)); "Flexible hours are also a plus." ((in 12 reviews)); "Good work life balance with two working days in the office and three from home." ((in 11 reviews))

What are the cons of working at Diligenta according to real employee reviews?

"Low pay and highly monitored" ((in 61 reviews)); "Boring work and poor management" ((in 46 reviews)); "no bonus unless marked 'good'" ((in 26 reviews)); "No training and what little I received I had to fight for" ((in 26 reviews)); "Low salary and no sponsorship for overseas employees" ((in 21 reviews))

What are the top reviewed Diligenta locations?

Edinburgh , Bristol , Peterborough , Stirling , Liverpool , Reading , Glasgow , Basingstoke , Salisbury , Telford , London , Dorking , Exeter , Warminster , Cam , Nottingham

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Diligenta

Part of Tata Consultancy Services

Diligenta Reviews

2.2

20% would recommend to a friend

(673 total reviews)

Daniel Praveen

21% approve of CEO

18% positive business outlook

Ratings by category

3.0

Diversity and inclusion

3.0

Work/Life balance

2.2

Career opportunities

2.1

Culture and values

2.1

Senior management

1.9

Compensation and benefits

Diligenta has an employee rating of 2.2 out of 5 stars, based on 673 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Diligenta employee rating is 41% below average for employers within the Management and consulting industry (3.7 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

673 reviews

2.0

30 Jun 2026

Friendly staff but no incentives

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Relatively easy going, most staff friendly.

Cons

Little chance of progression, no chance of perfomance related pay, training is poor, poor management, virtually no incentives. They ask "what can we do better?", you make suggestions but they never act on them, especially paying lip service.

1.0

30 Jun 2026

Don’t do it

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Nothing really, pretty bad experience overall

Cons

Archaic systems, reluctant to govern decent pay rises.

1.0

24 Jun 2026

Training opportunities can't outweigh poor conditions

Analyst

Recommend

CEO approval

Business outlook

Pros

Not many really. Sone training perhaps.

Cons

Poor pay, poor prospecrs, poor morale, poor everything.

Viewing 1 - 3 of 673 Reviews

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Jobs at Diligenta

Data Governance Manager

Data Governance Manager

Peterborough, England

Customer Service Representative - Peterborough

Peterborough, England

£26K - £26K /yr

(Employer provided)

View job