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ECS Virtual Support

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ECS Virtual Support Reviews

2.0

22% would recommend to a friend

(47 total reviews)

15% positive business outlook

ECS Virtual Support has an employee rating of 2.0 out of 5 stars, based on 47 company reviews on Glassdoor which indicates that most employees have a poor working experience there.

Reviews by job title

47 reviews
1.0
9 Sept 2021
Recommend
CEO approval
Business outlook

Pros

Absolutely nothing. Literally nothing is good about them...

Cons

This is by far the worst company to work for. They never answer your emails in a timely manner. They take money off of your pay that the company would pay you. For example, with the client Agero, the company themselves pays $13 an hour for you to answer calls. ECS pays you $8 for working for them and Agero. This company takes $5 off PER HOUR of your pay. They are NEVER upfront about it. All they tell you is that Agero pays $8 per hour and Home Depot pays $10 per hour. Now, when you catch wind that they are taking money off of your pay, and you decide you want to become your own IBO and that you want to leave ECS, you're told it'll take 4-6 weeks for it to be complete. Okay, fine, no big deal. But what they neglected to tell you is that you have to pay a $600 fee to be taken off of ECS. Thats right, SIX-HUNDRED DOLLARS. When I emailed them back asking where exactly in the contract does it mention the fee, and that I want a copy of it, its radio silence. They refuse to let me off of their service unless I pay the fee. And when I want proof that they were upfront about it in the beginning they no longer answer. This isn't even including the month it took of emailing them every other day to get them to answer me in the first place. Honestly, if I were able to rate them 0 stars I would. This little game they have been playing with me for over two months now is messing with my family. So to sum it up, PLEASE DONT DO IT. You can become your own IBO and work for yourself.

avatar
ECS Virtual Support Response
4y
Thank you for your candid feedback. If you choose to become your own IBO and work for yourself on the call center platform, there are fees and costs that you would be responsible for. By connecting as an agent working for ECS on the platform, we cover those various fees so you pay nothing out of pocket. You are also supported by the entire ECS team while working as agent, so you have the most successful virtual agent experience. When you accepted the job offer, you signed hiring agreements agreeing to the opportunity, pay and bonus structure as outlined. Then you asked us to terminate your contractual obligations in order to compete with another call center on the platform we do business on. Please email us at hr.onboarding@ecsvirtual.com to allow us to respond personally to your concerns.
1.0
31 Mar 2021
Recommend
CEO approval
Business outlook

Pros

you can choose your own hours?

Cons

They only pay you $10/hr and pocket the rest. Most of these companies that you will work for under ECS, will pay you more than $10/hr. I'm working under another IB company, doing the exact same job, for $15/hr. They are pocketing whatever the company is suppose to ACTUALLY pay you- trust me. This job is not worth $10/hr and YOU DESERVE MORE. They ALSO try to charge people $600+ for leaving their company and trying to work for another company. Seems illegal, right? It probably is.

2.0
21 Feb 2021
Recommend
CEO approval
Business outlook

Pros

Friendly staff, plenty of virtual meetings and incentives.

Cons

Compared to other IB's in the work from home industry, they make you work more but still pay less. I've see other employers who will pay almost double without having to meeting the 40 hour minimum to just get paid 10 and hour.

Viewing 1 - 3 of 47 Reviews

Glassdoor has 73 ECS Virtual Support reviews submitted anonymously by ECS Virtual Support employees. Read employee reviews and ratings on Glassdoor to decide if ECS Virtual Support is right for you.