Echelon Insurance reviews about "manager"

I left a well-established role in the hopes that Echelon would be a place of growth and opportunity - but in my experience, it’s been anything but that. Front line managers encourage women to sexualize conversations and to sweet-talk third-part vendors into reducing tow bills. I don’t know how this is acceptable in this day and age. This is wrong on so many levels (human rights, for one). Management is the very definition of gaslighting. They put in terrible processes and policies that do nothing more than create unnecessary work, run up costs, and result in avoidable escalations - only to then put the blame on you for following their process. Another review mentioned “bonuses arbitrarily picked” and that’s a huge understatement. No matter how hard you’ve worked in the year, management goes out of their way to make you ineligible for your bonus, and give you a ridiculous sub-one-percent raise. It’s demoralizing to see so many competent adjusters leave with zero notice. It’s even worse when you see multiple managers leave with zero notice as well. If this doesn’t scream “toxic workplace”, I don’t know what does. Upper mangers decide to unilaterally revoke tickets for sporting events without any explanation - even though you’ve won them fair-and-square through a raffle system. There’s zero recognition or “kudos” to a job well done - you’re told that putting out other people’s fires is “a part of your job”. This used to exist, but management has held back on using this fo budgetary concerns. Management is unnecessarily heavy-handed with writing people up - just for the sake of it. There’s a complete lack of empathy and accountability which makes this place largely insufferable to work at. HR is not there to support you - they’ve directly communicated to front-line managers to “suppress the noise” against anyone who speaks up, whistleblows, or otherwise reports against code-of-conduct violations. 1-on-1 sessions are filled with berating and personal attacks. Team meetings are often comprised of at least one person teeter-tottering on the verge of a mental health breakdown. Managers try to force everyone to participate in a “team potluck” as a way of boosting morale without having to approve a budget. This is probably one of the most tone-deaf ventures I’ve seen so far. This just exemplifies the inability to read the room (I.e. identify the poor morale that exists). Why are people going to spend their time and money outside of work to participate in a potluck?? This is ridiculous. Management has openly communicated to employees that “employees are the biggest expense to this company” which is utterly ridiculous in a service-based industry. Work-life balance is absolutely non-existent at this place. Since so many people are leaving (at such a high rate), the remaining adjusters are punished by having to take on those abandoned files. The average is at 200+ files per person. Echelon doesn’t have departments to assist in adjusting tasks so adjusters have to hold onto files from start-to-finish. There is a clerical team whose sole responsibility is to screen calls and assist adjusters. I don’t know how management has turned this teams into a burden for adjusters - between management’s incompetence and lack of day-to-day understanding of what goes on here, it’s a miracle they even exist in the first place. 3 weeks vacation (industry standard is 4) and a sub-par salary is nowhere close to being competitive in the industry. Echelons parent company is fully remote - however in-office days are mandatory for Echelon. Having to come in 2-4 days a week is utterly ridiculous. On top of this, management wants you to sit beside everyone else, so everyone ends up talking over one another to the complete frustration of the caller. Do yourself a favour and stay far far far away from this place. If there’s one piece of advice I can give anyone else looking to leave something good in hopes for something better at Echelon, don’t make the same mistake I did. I recommend you really take a good look at all the other reviews and de odd for yourself if this is the place you want to take a risk on.