Get the experience and leave! - Senior Claims Analyst AIG Employee Review

2.0
3 May 2014
Recommend
CEO approval
Business outlook

Pros

Surrounded by mostly very talented and friendly people. Great benefits and work life balance. You wear a lot of hats in your role and gain some invaluable experience.

Cons

Depending on the department's management and reporting structure, working at AIG can be excellent or terrible. Employees are demoralized with extremely limited departmental promotion opportunities unless you move to a different department; rampant layoffs to make balance sheets look better; elimination of incentive compensation and cost of living raises; and no across the board raises for multiple years (while Executives and Senior Management consistently get fat bonuses and compensation increases and employees are paid below market). The focus now is on cutting costs by outsourcing essential functions and using outdated technology and systems. Employees are completely overloaded with work from other departments and unrelated to the essentials function of their job. Penny wise and pound foolish Senior Management mentality. The Relative Performance Ranking (RPR) process is grossly unfair and does little to take out poor performers and instead, creates friction and not collaboration amongst talented employees, while "bad" long term fat salaried employees are still protected. Do your time, gain some great experience and leave.

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5.0
24 Mar 2025
Recommend
CEO approval
Business outlook

Pros

Good company culture and company morals align well

Cons

4 days in the office is required

3.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

AIG pays well. Pretty good benefits package & bonus structure.

Cons

The work is wild at AIG! Also, there are ALOT of people at AIG so, everybody has to weigh in on everything you do...keeping you bottlenecked in your work flow. AIG is not the place for a brand new, entry level adjuster breaking into the commercial space and they pretty much only hire experienced people HOWEVER, it does not matter-management will not trust your experience therefore, there is little to no autonomy! You will find yourself touching the same thing 3 or 4 times because your always waiting on permission or someone else's opinion on something, etc. You got to get permission to send for conflict check, got to get an opinion to answer a demand, a tender, an ROR ltr. .. they pounce on defense counsel's hourly rate to be cheap with them which makes them work w/less efficiency...dragging the claim out so they can get their billable hours. You will work your fingers to the bone for that good pay & you will be frustrated and exhausted, ALL THE TIME!...The environment is pretty stuffy w/a very high stress level, (especially with long time AIG employees who definitely drink the "kool-aid" and think they are hot stuff). They will keep you in dumb meetings on your claims all the time presenting your claims with everyone scared to make a decision plus, they never want to pay the claims, they are cheap as hell. They will make you have to scramble at a mediation to get more money even though you told them what you needed when they forced you to present the same claim to 3 different people before the mediation date. To me, management are glorified overseers who still handles the claim...they just tell you what to do or, they come behind you and second guess everything. And, they are trying to enforce 3 days in-office a week (which is hell for ATL traffic) plus, it's crowded on the elevator (which seems to get stuck more often than what I am comfortable with) and trying to find a desk when everyone decides to come in at the same time. It's a good temporary move....if you need the advanced commercial experience and/or want to reset your pay...stay for 1-2 yrs then, go somewhere else with work from home and a little more professional autonomy.

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