Just Know What Your are Getting - Senior Business Analyst AT&T Employee Review

3.0
13 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Good pay, good benefits, depends on department and job, but in general good work load and lots of free training and personal growth.

Cons

Well, there is a large disconnect between the top executives and the rest of the company. Without going into to much detail and what might appear to be an opinion, one example to illustrate that is mostly known with research is how RTO was mandated by the top. As one that went through it, it destroyed moral, pushed a lot of people out of long time jobs, and eradicated teams. This was not a simple full remote to three days into the office which many would have done. This was entire waves of people losing access to their locations in their state and required to move to one of three HQ locations. Remote, to one day, to three days, to now five days in a different state with reporting and tracking in many teams. That is a statement that says a lot and so much more that can't be said. Also, be aware that salary increases and promotions are mostly calculated and based on averages, peers, and formulas rather than actual performance. Off course there is differences for a low performer vs. a high performer, but it is not often much and where you sit based on your range matters. The higher you are, the less you are eligible for, no matter how good you perform. In many ways it is a salary inverse curve as the faster and better you perform in your salary range, the slower your salary increases. In one sense you always kind of know what you are going to get, but on the downside there is not much upside variability.

Explore other reviews about AT&T

5.0
26 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good benefits - 401k, discounts, facilities

Cons

Return to office, out of touch leadership

5.0
23 Sept 2014
Recommend
CEO approval
Business outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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