Pros
The pay is decent (not well considering the nature of the work) The relationships built with fellow techs is great (most of time) because there is a general sense of a common struggle The training and experience received can open many doors to better companies
Cons
inflexibility of management with medical emergencies, no matter how sick you are you cannot go to the doctor without fear of being fired (experienced this issue first hand) The hours demanded of technicians during the summer is ridiculous - No one in uverse has any type of life outside of work what so ever during this time The metrics driven work environment often creates corruption, cheating the system and poor customer service. The often inexperienced first line managers demand too much - I was forced by my boss to complete a job in which a customer was asking me to do unsafe work using non company provided tools at night. I called him and explained the situation, I had not eaten the entire day and the root of the problem was outside our scope of practice and violated safety regs and yet he made me complete the job regardless. The execs for uverse are even worse than At&ts main brass, these men are ignorant of the type of issues the common tech runs into and asks far too much of first and second line management which in turn ask too much of the technician There is back door politicking between the union and management which renders the union utterly and completely useless - a single father gets fired for staying home to care for his ill daughter and nothing can be done to save his job? spare us the lies
