So big they only promote their friends - Lead Training Manager AT&T Employee Review

3.0
7 Jul 2025
Recommend
CEO approval
Business outlook

Pros

PTO and health insurance are good. They also offer fairly generous resources for training, for corporate employees.

Cons

Stack ranking was used to divvy up the end of year bonuses, which is impossible since managers have no way of rating people who aren't on their direct teams. Watched most promotions go to friends and favorites of the existing leaders, so if you don't play politics well or suck up to the right boss, you have pretty much no chance for advancement. The learning and development team was the dumping/training ground for leaders being groomed for upper management (VP and above), so had to suffer through a new know-nothing in charge every 1.5 years. Low performers who really should have been terminated for cause lingered for years getting shuffled around like a bad joke. At the low-mid level (associate directors), most people managers did not know how to manage/lead people. The culture and communication style does not value direct input or feedback, which is part of the reason that problems fester for well beyond reason, without being corrected. Also, probably due to the size of the organization, there was massive lack of accountability and plenty of people that would answer questions simply "it's not my job" - even for jobs they held very recently. They've also instituted RTO policies limited to very specific cities, designed to work as quiet layoffs, forcing people to relocate at their own expense or leave the company. This is after decades of successfully running remote and distributed teams (well before COVID). So instead of retaining talent, they're retaining the people who live in driving distance of the offices. Serious lack of diversity despite half-hearted words about DEI that one suspects are only for the sake of public image.

Explore other reviews about AT&T

5.0
23 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Enjoy the work and team

Cons

Very stressful work environment woth constant layoffs

5.0
23 Sept 2014
Recommend
CEO approval
Business outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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