A pleasant place that kowtows to corporate culture. - Staff Manager AT&T Employee Review

4.0
13 Oct 2008
Recommend
CEO approval
Business outlook

Pros

I took the job because the salary was pretty good and it was a nice working environment. There were a lot of perks, such as on-site dry cleaning, a gym, a cafeteria, and a card store. I enjoyed everyone's professionalism, and we still had fun. Pretty good benefits. Despite all the turmoil the industry went through in the last few decades, AT&T was always a top company and I was proud to work there. It practically defined this area of NJ for years. Spending was lavish in boom years, and bonuses were very nice. I was able to buy a house.

Cons

Extremely corporate culture. I was used to working at much smaller, more casual places. I couldn't get used to how long it took things to happen. Tons of red tape. It took me over two months to get hired in the first place. Everything had to pass through multiple levels of approval. I also disliked the big fuss the company made about being family friendly, but then I could not get the job-sharing situation I asked for even though I had a willing partner who knew my duties. Only on the day that I resigned was I offered a part-time option, which I refused.

Explore other reviews about AT&T

5.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Excellent company to work for

Cons

No cons for this company

5.0
23 Sept 2014
Recommend
CEO approval
Business outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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