Pros
Team dynamic can be nice. Also, IF you're the sort of person who enjoys going out every night, spending all your (tiny tiny) pay check on alcohol and have no real desire to move beyond this lifestyle ever - then you'll love this place.
Cons
EXPECT - low wages for long hours which can change the day before you're meant to do them - so low they actually give free breakfast towards the end of the month because they know none of their employees can likely afford to eat by then. - micromanagement of every activity to the millisecond. Need the loo, recorded. Cup of tea? recorded. Put the customer on hold to ensure a good job, also recorded and sanctioned. If you do any of those things your pay suffers. Seriously. - they say you get bonuses, but they'll fix it so you can't. Those sanctions I mentioned... this is what I'm talking about. Unless you have a perfect score (so no going to the loo, no tea and no looking after your customers!, no calls lasting longer than 6 mins even if the caller has a problem which requires it, answering calls immediately to the millisecond - if they drop the call that's your fault too) - you might get something small in theory. In reality since the above is impossible you won't get anything - but then they'll tell you it's your fault. - the company to assume you're trying to do a bad job and treat you accordingly. But they will TELL you they're treating you nice, and give you chocolate. And expect you to love them for it - which actually works on some people. - to have your meagre wages docked for reasons you can't control or appeal. Somebody else mail the customer docs out to the wrong address? Even though you told them the opposite? Your fault. Lose pay. - to foster depression and a low sense of self-esteem DO NOT EXPECT - any sort of joy coming into work. It is no exaggeration to say EVERYBODYS motivation is to "get off the phones" because of what a soulless job that is - but there is very very little chance of doing that. - to be promoted, especially for your skills. Unless your face fits, or you go out every night with the relevant team managers and lose all those meagre wages - to be rewarded for looking after your customers. You are far more likely to get docked. - to be treated with respect, by anybody. TLDR: admiral treats its employees like it treats its customers, saying they're doing something nice while punching them in the face
