2.0
20 Mar 2016
Current employee, more than 1 year
Albany, OR
Recommend
CEO approval
Business outlook
Pros
Co-workers are very friendly. Supervisors have been good about giving feedback although adequate time has not been allowed. Work is straightforward
Cons
Management appears to show favoritism toward certain employees. Job is high stress. Many customer are very irate with company polices that are inflexible. Frontline agents are not empowered to resolve simple customer problems. Management frequently fails to provide adequate communication of changes to policies or procedures.