Does Assurant pay their employees well?

According to anonymously submitted Glassdoor reviews, Assurant employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Assurant. This rating has been stable over the past 12 months.

How satisfied are employees working at Assurant?

62% of Assurant employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Assurant 3.6 out of 5 for work life balance, 3.6 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Assurant?

Customer Service Representative (199) , Claims Adjuster (65) , Customer Care Specialist (56) , Manager (40) , Customer Service Representative (CSR) (34) , Loss Draft Specialist (32) , Business Analyst (31) , Cell Phone Repair Technician (29) , Customer Service (29) , Director (27) , Processing Specialist (26) , SSR Business Processing Specialist (24) , Software Engineer (24) , Project Manager (23) , Repair Technician (23)

What are the pros of working at Assurant according to real employee reviews?

"Good Benefits but not much else at this company." ((in 340 reviews)); "Great people to work with and if you work hard you will be taken care of" ((in 182 reviews)); "Work From Home is great" ((in 144 reviews)); "A good work/life balance is respected." ((in 83 reviews)); "Great culture and values." ((in 81 reviews))

What are the cons of working at Assurant according to real employee reviews?

"Management is poor and not capable of completing on larger projects." ((in 187 reviews)); "Pay is low on that of that avg 15 per hour and now most teams have been cut to two" ((in 165 reviews)); "The Managers have become complacent on doing as little as they can to keep their jobs." ((in 78 reviews)); "The rapid pace of change in the marketplace was not something that upper management was able to to navigate effectively." ((in 52 reviews)); "Poor training, Mgmt does not listen to ee's, Only concerned with meeting metrics and not concerned with customer experience." ((in 51 reviews))

What are employees saying about Assurant redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Assurant redundancy and their outlook for job security at Assurant in 2026.

What are the top reviewed Assurant locations?

Crewe , Mitcheldean , London , Stoke-on-Trent , Newcastle under Lyme , Assington , Manchester , Bristol , Nantwich , Gloucester

Assurant Reviews

3.5

62% would recommend to a friend

(3,069 total reviews)

Keith Demmings

77% approve of CEO

58% positive business outlook

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Assurant has an employee rating of 3.5 out of 5 stars, based on 3,069 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Assurant employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

3K reviews

1.0

9 May 2018

Strict back to school / prison approach to employment with very little compassion or sensitivity

Call center agent

Recommend

CEO approval

Business outlook

Pros

Its a job & you get paid, Canteen is OK.

Cons

Training is a joke. What is expected is laughable. The company needs to look at moral, compassion & sensitivity when it comes to personal issues. Lose the strict back to school / prison approach & have more faith in your employees, you then may get a better work rate, lifting moral & dropping the exceedingly high staff turn over. Parking is atrocious.

2.0

23 May 2019

Perfect - at first

Customer service agent

Recommend

CEO approval

Business outlook

Pros

Relatively extensive training initially Meet some really lovely people (a diverse lot as call centre job) Got christmas bonus of £320 despite only working there for 4/5 months as well as £25 company gift card Good health/shopping benefits Overall company are a good company to work for SOME managers caring, thoughtful and genuinely care Floorwalkers after training ends so you aren't completely left in the dark

Cons

Micromanagement from 'QA' and complete dismissal of agents being human Being interrogated if taken too long on the bathroom and had too much 'personal time' Quick to be disciplined for not hitting 'targets' failing calls and/or customer complaints but NEVER recieving praise for positive customer calls (eg one customer praised my service but manager wasnt available to take call, promised to call back customer and never did. Where as if it was a complaint would have been called back within 24 hours) A lot of favouritism and claims to be 'team work' but if you're buddy buddy with the right managers can wander off the phones for hours at a time where the rest of the floor are asked to 'pull' together and do over time as we are struggling Unsociable hours sometimes

3.0

30 Jan 2026

Mixed bag

Team manager

Recommend

CEO approval

Business outlook

Pros

Good benefits, great progression opportunities, colleagues

Cons

Work life balance, poor SLT very little consideration for wellness

Viewing 1 - 3 of 3,069 Reviews

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Jobs at Assurant

customer Service Advisor -Mitcheldean

Business Development Manager - Retail Networks

London, England

View job

Assurant

Assurant Reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Strict back to school / prison approach to employment with very little compassion or sensitivity

Perfect - at first

Mixed bag

Top companies for "Compensation and Benefits" near you

Jobs at Assurant