Good benefits and pay, but long hours and feeling undervalued - Customer Service Agent Barclays Employee Review

4.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

benefit, pay, location, customers can be nice

Cons

long hours, not valued all the time,

Explore other reviews about Barclays

5.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Chill and work life balance

Cons

no money, no increment, check

3.0
11 May 2026
Recommend
CEO approval
Business outlook

Pros

Workload is manageable they don’t put too much on you. Hybrid you come into office once a week.

Cons

Some managers are nice some are not and if you have a manager who doesn’t like you it will make the job stressful. If you get a zero for QA part of your bonus will be gone and if you get 3 within a 7 month period you will have to come into office 3 days a week and be on a final and will not get a bonus, bonuses could be higher in my opinion, if your not a good collector they could be as low as $500-$700 every 3 months if your a decent collector they could be $1500 every 3 months if your a good collector they could be $2250-$3375 every 3 months but the base pay isn’t high enough either it’s 50k to 56k all around just not enough money

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