Servicing role rather strategic - Client Experience Manager BlackRock Employee Review

2.0
11 Nov 2024
Recommend
CEO approval
Business outlook

Pros

Global Company Exposure to your CV

Cons

Lack of Training: There is insufficient investment in employee development and skill enhancement. This limits growth opportunities and prevents team members from reaching their full potential, impacting both performance and job satisfaction. Lack of Support: Employees often do not receive the necessary guidance or resources needed to perform their roles effectively. This can lead to increased frustration and a feeling of isolation when tackling complex tasks or challenges. Lack of Agility and Decision-Making: The organization struggles with adaptability and responsiveness. This rigidity results in slow decision-making processes and an inability to pivot quickly in response to market or client needs, potentially hindering competitive advantage. No Structure with Servicing and Strategic Management: The company lacks a coherent framework for client servicing and strategic account management. This disorganization leads to inconsistent service delivery, unclear responsibilities, and missed opportunities for strategic growth.

Explore other reviews about BlackRock

5.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

-great salary and benefits -good work life balance

Cons

Could work better across teams vs in silos

1.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

decent pay and good name drop to add to your experience and resume

Cons

everything!! since this was a contract role I was brought in to complete a project with 0 leadership or direction. I was left to figure out everything completely on my own from finding a computer and a desk and a phone to figuring out who to contact in India etc to help me revamp the entire global website on the backend. I literally had to show up to work everyday at least an hour early so that I could possibly try to find a open desk sometimes I had to work on the floor or find somewhere in the lunchroom I could set up in the corner this went on for over a month.

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