Does Citizens pay their employees well?

According to anonymously submitted Glassdoor reviews, Citizens employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citizens. This rating has been stable over the past 12 months.

How satisfied are employees working at Citizens?

73% of Citizens employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citizens 3.8 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (188) , Bank Teller (184) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (54) , Analyst (48) , Financial Advisor (43) , Manager (43)

What are the pros of working at Citizens according to real employee reviews?

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 447 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 305 reviews)); "Work life balance is good" ((in 175 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 130 reviews)); "good training was present wihtin the company" ((in 103 reviews))

What are the cons of working at Citizens according to real employee reviews?

"Poor upper management and disorganized retail structure." ((in 124 reviews)); "You must get a good manager and department to succeed." ((in 123 reviews)); "Long Hours (In Store Branch)" ((in 60 reviews)); "No bonus below Vice President" ((in 56 reviews)); "Poor leadership and you have to be in the right “click”" ((in 54 reviews))

What are employees saying about Citizens redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Citizens redundancy and their outlook for job security at Citizens in 2026.

What are the top reviewed Citizens locations?

London , West Bromwich , Sutton , Belfast County Borough , Swinton , Southampton

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Citizens reviews

Failing Company with Good Citizens - Loans Specialist Citizens Employee Review

1.0

5 May 2023

Loans specialist

Recommend

CEO approval

Business outlook

Pros

There is a lot of warm hearted people within Citizens Bank but unfortunately those are the ones who end up leaving due to constantly being disrespected and unappreciated from management.

Cons

Lack of any proper management or direction in workload. Very unorganized, and unclear goals. Lack of leadership trust, favoritism will get you further in your career rather than actually putting in the work and effort. Excessive work for poor pay, no appreciation, and lack of opportunity. The general consensus across the company is how horrible they treat employees daily unless you’re higher up in management. Creative thinking is not encouraged or rewarded. Very inflexible and antiquated views, not a forward thinking or progressive organization. Infamous for quiet firing. Frequent reorganizations across departments to cover tracks of mishandling procedures and workloads or continuous turnovers. If you want to work for a company with low morale and independence then consider a career with Citizens Bank.

Citizens Response

Thank you for sharing your thoughts. We're sorry to hear you are not enjoying your time with us. We encourage you to email Citizens’ HR Service Center (hrservicecenter@citizensbank.com) so that we can look into your concerns.

Explore other reviews about Citizens

5.0

24 Jun 2026

Wealth intern

Recommend

CEO approval

Business outlook

Pros

Best culture in banking by far

Cons

No cons I can think of!

3.0

4 May 2026

Contact center representative

Recommend

CEO approval

Business outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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Failing Company with Good Citizens - Loans Specialist Citizens Employee Review

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