service supervisor - Anonymous employee Cummins Employee Review

1.0
8 Oct 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Cummins engines, coworkers, some customers

Cons

Total disappointment. High turnover due to mismanagement and low employee moral, paranoid about safety to the point of treating techs like children, monthly sales goals for billable non warranty service mostly unobtainable with out over selling and gauging due to very slow and inefficient process,procedures and completely outdated and dysfunctional computer system and redundant safety procedures and meetings. upper management has no clue how to run a truck service shop due having never worked in or ran one.

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5.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

work life balance, benefits, food hall

Cons

management too busy to guide and mentor juniors

3.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

You get paid for doing OT on weekends at the plant I work at now If you are in a shift that has less staffing you might earn more money on weekends as you will not have anyone to rotate with or less people to rotate with I am happy to have a manager who understands I have a lot of work pressure

Cons

If you are in a shift that has less staffing you will have a lot of work to do. For me the con is lots of work pressure in the shift I work. I think I do the work of atleast 2 people and sometimes even more. First shift will have people to rotate on weekends. Unfortunately 2nd shift doesn't have people to rotate with. We end up working every weekend but have same number of vacation days. People in 2nd can get there vacation days used up before other shifts. But still I would say its a good company considering I work in a manufacturing facility.

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