Pros
*Discounted standby fares and free standby delta flights. *Diversity groups of the collegues from all over Asia and assist you when you are clueless. *Overtime Opportunities *Recent Adjustment of Pay.
Cons
*Career advancement is practically none unless you bootlick your managers. *Shift selection based on Seniority *Non-stop calls from all over the world, dealing with angry, rude and self entitlement passengers. Unable to catch a breathe in between calls. *The higher management team is full of crap, their words can be flipped and twist anytime as they wished. *cramped working environment *hostile working environment with incapable *brand advisers that nags and avoid answering the calls *Stressful Enviroment and people are falling sick and coming to work *The foreigners in language teams had more allowances (language allowances) and some up to 1500sgd and none for the locals.