Stressful - Customer Service Specialist Discover Employee Review

2.0
12 Dec 2020
Recommend
CEO approval
Business outlook

Pros

Okay pay, Nice benefits, Thorough training

Cons

5 calls per month are check for quality assurance. Minor things will result in failure which is really stressful and makes you robotic

Explore other reviews about Discover

5.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

There are still great employees working at Discover despite looming layoffs due to Capital One acquisition.

Cons

Morale is at an all-time low, integration with Capital One has caused significant anxiety and confusion.

See reviews by: Helpful|Rating|Date|All