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      EF Education First

      Engaged employer

      EF Education First reviews

      Tour Consultant - Tour Consultant EF Education First Employee Review

      2.0
      22 Sept 2017
      Tour consultant
      Recommend
      CEO approval
      Business outlook

      Pros

      Good travel opportunities (the only reason this job got a 3). Great brand team who is adept at covering up negative reviews on glass door.

      Cons

      Very bad pay for the amount of work you are required to do. The bonus system is based off unattainable goals. Whatever numbers you got the previous year, even if it was the best year your territory has ever had, they will ask you for a 20% increase the following year in order to receive you bonus. This is why people leave after 2 years. Also, there are very few ways to move up. There are only ways to move horizontally. Also, management will treat you like a child and attempt to use "free beer" or "free swag" to distract employees from their low pay. They will also choose favorites, which would be fine, except that the ones they dont choose are chosen to suffer in meetings filled with inappropriate topics and passive aggressive comments.

      avatar
      EF Education First Response
      8y
      Thank you for your review -- I'm sorry you had a negative experience here. We're committed to paying staff in all roles competitively and fairly, which is why each year we review and make adjustments to the compensation for all roles. Career development in a flat organization like ours can be tricky. We recognize that it requires staff to own their development by making the most of the opportunities, tools and resources we provide. To that end, our focus on staff growth and development has been supported these last few months with the launch of several new initiatives, including providing a robust monthly menu of professional development opportunities; publishing the opportunities across North America that are perfect for internal staff; and holding our quarterly EF Opportunities Spotlight (the first of which featured exciting opportunities in China). We also rolled out our fall manager training series and, just last week, held our bi-annual two-day New Manager Training for all new managers across North America. I'd love to hear any additional ideas you have for how we can continue to support all of our staffs' growth and development. -- Mike Kaufman, Sr. Director of People Operations

      Explore other reviews about EF Education First

      5.0
      22 Apr 2026
      On tour support coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Good training, good communication especially for a remote position, flexible, great management

      Cons

      Scheduling and staffing effectively could be challenging due to unpredictable nature of emergency response, which caused both understaffed shifts and overstaffed shifts. In addition, phone-based customer service can be emotionally challenging - customers in stressful situations can often be difficult to deal with.

      avatar
      EF Education First Response
      1mo
      Hearing that the training, communication, and management stood out, especially in a remote setting, is really meaningful. Thank you for sharing! As you mentioned, the nature of emergency response is inherently unpredictable. Our phone-based support in high stress situations can be central to defining the experience for travelers, and the people who handle it are a big part of that. We’re proud of the team you were part of and hope the skills you built here continue to serve you well.
      4.0
      2 Jun 2026
      Tour leader
      Recommend
      CEO approval
      Business outlook

      Pros

      You get to choose your tour and recruit the students you want to bring. The paid chaperone ratio is 6:1, so it is very manageable. The tours are great and the local experts are wonderful.

      Cons

      Company support is variable. There is high turnover and new consultants are very sales motivated and don't always get the nuances of your school or community group. I have had some WONDERFUL concusltants, but they have always been promoted before I get to work with them again.

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