Reimagined into a nightmare - Systems QA Analyst III Edward Jones Employee Review

1.0
27 Aug 2025
Recommend
CEO approval
Business outlook

Pros

As a former HQ associate, the hybrid working arrangement was nice so we didn't have to be in the office 5 days a week. It was fine pre-covid, but so many positions are now contractors in India and it seemed like a waste of time to go into an office to sit near 3-4 other team members and sit on zoom calls. The health benefits were also a plus, especially considering the HSA. The accessibility to learning new skills is there, but I would suggest finding a mentor as leadership doesn't advocate for their associates as much as they used to. I feel like the leaders in Operations were better than in Tech about recognizing talent and trying to help them advance, but it's been a while since I was in Ops so I can only hope that's still the case. There are also contests for tickets for events around the STL and Tempe areas.

Cons

The current managing partner. She has surrounded herself with execs from other firms with the goal of 'modernizing the firm' (essentially gutting it and starting over). Management and leadership used to support associates by providing us with resources that allowed us to grow and make a meaningful impact on our work. Many of the partners and directors don't understand the classic 'Jones culture' because they've only worked here a few years, and many other roles have been outsourced to India. Working your way up from the inside is incredibly difficult to do under the new structure. The sense of belonging to a team has all but disappeared. Leadership works in silos and essentially dictates what needs to be done. There is very little collaborative decision making- you are a badge number and are expected to come in and do you job. That's it. When I started in 2009 I had so many leaders and senior associates help me devlop and push me to grow. It's not quite the same now. The turnaround rate within leadership the last few years or so was alarming. I had 5 different leaders in 5 years; and that's not to mention the changes in product owners, business owners, product delivery managers, etc. Leaders in tech don't stick around long enough to invest in your development, so you better be sure you do it yourself or you'll be 'reimagined' into working somewhere else. Edward Jones owning a relationship-based culture is a thing of the past. It's not a working partnership, there isn't a focus on collaboration, and unfortunately it's no longer a great place to build a career. I worked there for 16 years, and it's a real shame to see what Penny has turned that place into.

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5.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Incentives, absolutely better than anything

Cons

Nothing other than corporate politics

2.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

They have allowed the HBA’s (home based associates) to remain remote

Cons

Micromanagers, they say they are okay if you want to apply to another department within the firm but the minute you do it’s like you get a target on your back. The pay doesn’t match the workload and the word is that you have to quit and then come back to make what you should already be getting paid. Benefits are terrible but 401k is pretty good

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