The job is made harder by a bad software system that frustrates and disappoints both authors and employees, but Elsevier has invested so much into it that they keep pushing forward with a bad system. Recently an entire department was laid off and replaced with a new team in India. They have been taking longer than anticipated to get up and running, which has been a huge pain point in our workflows. Upper management is always willing to listen to our input and feedback, but never actually implements it. Answers to tough questions, like those surrounding compensation and layoffs, are always cookie cutter and a lot of talking around the question without leveling with employees.