Pros
Nothing, unless you're a masochist.
Cons
Big Brother is watching EVERYTHING you do. All phone calls and all computer use is recorded, timed, measured - Anything you say or do can and will be used against you. Metrics for everything and anything - Did you leave for break on time? (doesn't matter if you're on a call with a client); How many and how long were your bathroom breaks?; Constant coaching of what you said on calls with clients. If you're not perfect, you don't get a raise. They want drones, not humans, you're expected to say the exact same script every single time, no matter what. They should just have employees monitoring calls from clients and push "Button #27" for the script for that question, "Button #92" for script for this question... As soon as you hang up from one call, the next call is coming in, virtually non-stop the whole shift. I'd be surprised if they don't run out of people in the area soon to fill those jobs - they've burned out so many and/or fired so many for miniscule infractions of their rules. Doesn't matter how many 'Kudos' you got from clients that were happy with your assistance.