5.0
11 Jun 2026
Current employee, more than 8 years
Bengaluru
Recommend
CEO approval
Business outlook
Pros
Handled web tickets through Service now tool on daily basis. Pulling the web tickets report and allocation part done. Worked on critical tickets and done on roote cause analysis. Intimated new updateds in daily huddles which are received from clients and se uodated in SOP. Unposted and unpaid invoices posted from my end when received queries on oversue invoice payments. Since it was a new project we worked on Weeknds as well to reduce tickets volume.
Cons
Since it waa a new project management would have taken extra candidates to Helpdesk team to reduce tickets volume instead of working on every weekends. Later extra candidates can be removed from current work and moved to other process once Helpdesk process stabilized.