Outsourcing provider - Implementation Support Specialist Genpact Employee Review

2.0
29 Sept 2024
Recommend
CEO approval
Business outlook

Pros

It paid me money. Able to work from home.

Cons

Forced to go to this company from my previous employer as my prior was outsourcing my job to Genpact. They give the illusion of supplying training but a lot of busy work and I found India colleagues to use a lot of AI to complete training assignments as there was a lot of exact duplicate answers. In 15 mos I spoke one on one to supervisor twice. Trained my India colleagues and then was let go after 15 mos. Very unorganized.

Explore other reviews about Genpact

5.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

excellent culture, good comp, remote first

Cons

none - cant think of any

2.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Market rate compensation, not much else

Cons

AI is dismantling Genpact’s services-focused business model. The result is a toxic work environment with a dying culture: fear of layoffs, unclear goals, constant turnover, and remaining employees absorbing multiple roles as colleagues are fired or leave.

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